Michal_TO Posted Monday at 10:23 AM Share Posted Monday at 10:23 AM My Kaspersky Premium seems to stuck on removing some malware from my PC. It found 80 issues and I clicked to fix them. I did it few hours ago and the program is still "working". It looks like it stuck. I already restarted the system and nothing changed. Also, the program shows constantly: "Removing these objects requires your decision". It did ask me to make some decisions, which were limited to ignoring some of the issues it found. I did so hoping that maybe I will be able to remove it later by myself. Link to comment Share on other sites More sharing options...
harlan4096 Posted Monday at 10:45 AM Share Posted Monday at 10:45 AM Welcome to Kaspersky Community. Please attach a capture of some detections and their location. Link to comment Share on other sites More sharing options...
Michal_TO Posted Monday at 11:16 AM Author Share Posted Monday at 11:16 AM Link to comment Share on other sites More sharing options...
harlan4096 Posted Monday at 11:18 AM Share Posted Monday at 11:18 AM Ok, it seems those files are inside messages as attachments, that's why Kaspersky does not remove them, to avoid delete the message or the full inbox file. You should check those emails and delete. 2 Link to comment Share on other sites More sharing options...
Guilhermesene4096 Posted Monday at 11:39 AM Share Posted Monday at 11:39 AM @Michal_TO Welcome Kaspersky manages emails carefully to preserve the integrity of the inbox like @harlan4096 said to you. To avoid problems, emails with default settings are not automatically deleted or moved to quarantine. Please try the following procedure: Back up your Thunderbird data: C:\Users\UserName\AppData\Roaming\Thunderbird or Thunderbird → Tools → Export Compress folders: Thunderbird → File → Compress Folders Repair the trash folder: Thunderbird → "Recycle Bin" → Right-click → Properties → Repair folder Clear Thunderbird cache and history on the system: CCleaner → Clear Internet Cache & Cookies See this Thunderbird support article: https://support.mozilla.org/en-US/kb/compacting-folders#w_why-is-compact-required 2 Link to comment Share on other sites More sharing options...
Michal_TO Posted Monday at 07:27 PM Author Share Posted Monday at 07:27 PM I'm terribly sorry Guilhermesene4096 but where to find the "Recycle Bin"-thing? In the settings? I sincerely apologize for this dumb question 😁 I truely can't find it anywhere. Link to comment Share on other sites More sharing options...
Guilhermesene4096 Posted Monday at 08:54 PM Share Posted Monday at 08:54 PM (edited) @Michal_TO Don't worry, there is no dumb question, we are all here to learn from each other 🙂 Please see the image that @Bernymade available in another post here in the community. Spoiler But, you shouldn't search for "Recycle Bin" in the settings. What you should do is right-click on the folder where the emails are located → Properties → Repair folder Edited Monday at 09:00 PM by Guilhermesene4096 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now