Reports Interval Error

[muhammad.moin]

HeLLO!


I am facing an issue related to the generation of reports Whenever I try to generate a report for more than 7 days, it always give me data from last seven days and it doesnt change if I try report for last 30 days or 90 days. As the event store is set to 180 days, I still didn't get any events in KSC 14 and 14.2.

Also If anyone can explain the flow of events and report generation,.

Anyone's help would be appreciated 🙂

[Zied]

Hello muhammad.moin,

That's may be related to a database issue, it may be full or the event limit has been reached. Try to increase events limits : https://support.kaspersky.com/KSC/14.2/en-US/181228.htm , if you still have issue I suggest that you contact customer support : https://companyaccount.kaspersky.com/account/login

[muhammad.moin]

7 hours ago, Zied said:

Hello muhammad.moin,

That's may be related to a database issue, it may be full or the event limit has been reached. Try to increase events limits : https://support.kaspersky.com/KSC/14.2/en-US/181228.htm , if you still have issue I suggest that you contact customer support : https://companyaccount.kaspersky.com/account/login

Thanks for you kind suggestion. I will look into it to see if it helps me. ALso I have already increased the number of events.