Jopa66 Posted July 15, 2022 Posted July 15, 2022 Since latest update to 21.6, I keep getting this error. The UI does seem to restart itself no problem but leaves this message on the desktop along with an abandoned icon in the system tray.
Flood and Flood's wife Posted July 16, 2022 Posted July 16, 2022 (edited) Hello @Jopa66, Welcome! Please share with us: OS version & build? Kaspersky Free full version & patch(x), x = letter, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? An image of the "abandoned icon"? Are there any related errors/events in Kaspersky Reports? Have you tried uninstalling Kav Free, saving License information only, & doing a clean install - note, before doing this please check a new installer is available to download? Please let us know? Thank you? Flood?+? Resource: Read before you create a new topic! Edited July 16, 2022 by Flood and Flood's wife
Jopa66 Posted July 18, 2022 Author Posted July 18, 2022 Hello... sorry, was away in hospital for a couple of days. 1. OS - Windows 7 Home Premium SP-1 2. Kaspersky Free v.21.6.7.351 3. N/A - after incident there are two Kaspersky icons in system tray. Pointing with mouse, one will disappear. 4. See attached log 5. Not yet. This version was an auto update about a week ago.
Jopa66 Posted July 21, 2022 Author Posted July 21, 2022 OK. This is getting quite frustrating. Was hoping to get some kind of help in these forums but, as no one has replied back I seem to be on my own. @Flood and Flood's wife 5. Have you tried uninstalling Kav Free, saving License information only, & doing a clean install - note, before doing this please check a new installer is available to download? 1. Uninstalled the app after downloading new installer. NOTE: new installer is version 21.3 which is what I had before the automatic update to v.21.6 2. downloaded and ran KAV removal tool. kavremvr.exe 3. Downloaded and ran Kaspersky Virus removal tool. KVRT.exe 4. Rebooted system as required but installation fails. I now have no Antivirus protection. 5. I can revert back to Macrium daily backup which will at least give me back protection until I decide on a new AV solution. I prefer to stay with Kaspersky. I would appreciate any help you can offer.
Flood and Flood's wife Posted July 22, 2022 Posted July 22, 2022 (edited) Hello @Jopa66, Thank you for posting back! You're not on your own, however, all who participate here in the Community, do so on a voluntary basis (apart from Kaspersky staff) & no-one is online 24hrs a day, It appears Kaspersky has begun a partial, staggered distribution, that's the reason we advised checking the v.21.6 installer was available for download, before removing the new installation. Regarding the new 1606 error, before you did any of the procedures you've listed, did you create a System restore point? Use the System File Checker tool to repair missing or corrupted system files, please let us know the outcome? Thank you? Flood?+? Edited July 22, 2022 by Flood and Flood's wife
Jopa66 Posted July 22, 2022 Author Posted July 22, 2022 Thanks for getting back. Did not create a system Restore Point. I prefer Macrium nightly system backups. Just did system restore from last night's backup. Will run System file checker and get back. I am back to v21.6 Browsing nightly backups, I would need to go back to July 3 or 4 to get v21.3 back. Don't think I want to do that.
Flood and Flood's wife Posted July 22, 2022 Posted July 22, 2022 (edited) Hello @Jopa66, You're most welcome! Thank you for the update. Run the System file checker as Admin. Thank you? Flood?+? Edited July 22, 2022 by Flood and Flood's wife
Jopa66 Posted July 22, 2022 Author Posted July 22, 2022 BTW - Various Internet solutions to fix Error 1606 by using regedit to manipulate Shell Folders in the registry did not work. Will run SFC tomorrow. Too tired right now.
Berny Posted July 22, 2022 Posted July 22, 2022 @Jopa66 Is your Topic title referring to a .NET framework error ? 1
Anton Mefodys Posted July 22, 2022 Posted July 22, 2022 It is possible to create a new Admin account and retest the issue there? 2
Jopa66 Posted July 22, 2022 Author Posted July 22, 2022 @Flood and Flood's wife Ran chkdsk then SFC after reboot. Attached file is SFC report. CBS log is quite large and quite confusing. Can upload if you like. @Berny Original post has the most common error I'm seeing. It comes randomly - possibly when the app updates the defs. There was maybe one other error which I did not capture. Do you know a tool to test .NET framework? @Anton Mefodys Yes. Good suggestion. For now, I'll wait and see if SFC may have solved the original .NET error issue. If I do have to re-install, I will try to go this route but it means going back to v21.3 1
andrew75 Posted July 22, 2022 Posted July 22, 2022 24 минуты назад, Jopa66 сказал: Do you know a tool to test .NET framework? Microsoft .NET Framework Repair Tool 2
andrew75 Posted July 22, 2022 Posted July 22, 2022 Also run in a command prompt run as administrator: DISM /Online /Cleanup-Image /ScanHealth And then run again: sfc /scannow 1
Jopa66 Posted July 22, 2022 Author Posted July 22, 2022 3 hours ago, andrew75 said: Also run in a command prompt run as administrator: DISM /Online /Cleanup-Image /ScanHealth And then run again: sfc /scannow Thank you. And for the .NET tool
Jopa66 Posted July 23, 2022 Author Posted July 23, 2022 Hello again. I am cautiously optimistic. Have not received any error messages after yesterday's barrage of "fixes". I still have the new v21.6 Will post again if any more issues. Thanks to everyone who offered assistance. 2
Jimmywick Posted August 6, 2022 Posted August 6, 2022 I found this somewhere: Please examine the web.config file and look for the following line: <identity impersonate="true" username="youruserid" password="yourpassword"> If you find the line, please remove the username and password parameters. You can also try to comment out the line. Next, disable any antivirus/security software activity over the “Temporary ASP .NET Files” folders .C:\Windows\Microsoft.NET\Framework\v?.?.?????\Temporary ASP.NET Files". Check with this, John
Jopa66 Posted August 13, 2022 Author Posted August 13, 2022 On 8/6/2022 at 3:05 AM, Jimmywick said: I found this somewhere: Please examine the web.config file and look for the following line: <identity impersonate="true" username="youruserid" password="yourpassword"> If you find the line, please remove the username and password parameters. You can also try to comment out the line. Next, disable any antivirus/security software activity over the “Temporary ASP .NET Files” folders .C:\Windows\Microsoft.NET\Framework\v?.?.?????\Temporary ASP.NET Files". Check with this, John Hello again. Unfortunately my issue is still not solved. A google search led me to suspect video card drivers. Was using unsupported beta drivers but changed back to the latest official drivers for this older system. @Jimmywick A search of my system gives two "Temporary ASP.NET Files" folders, both are empty. There are many different web.config files. The only ones containing the strings "username" or "password" are files called "web.config.comments". Each of them contains this section: <!-- <identity impersonate = "false" [true|false] userName = "" [String] password = "" [String] /> --> <identity impersonate="false" userName="" password="" /> <!-- <machineKey validationKey = "AutoGenerate,IsolateApps" [String] decryptionKey = "AutoGenerate,IsolateApps" [String] decryption = "Auto" [AUTO | DES | 3DES | AES] validation = "SHA1" [MD5 | SHA1 | 3DES | AES] /> --> In spite of these error messages Kaspersky still works fine. It's like the program momentarily crashes then restarts itself. It is however very annoying.
andrew75 Posted August 13, 2022 Posted August 13, 2022 5 часов назад, Berny сказал: Did you visit the Microsoft Community ? I don't think they will discuss problems in windows 7 @Jopa66, try reinstalling .NET Framework 4.* 1
Jopa66 Posted August 15, 2022 Author Posted August 15, 2022 On 8/13/2022 at 2:34 PM, andrew75 said: I don't think they will discuss problems in windows 7 @Jopa66, try reinstalling .NET Framework 4.* Thanks, reinstalled .NET Framework 4 today as you suggested. But less than 30 mins. ago, another pop up window appeared. I confirm that THIS window was during the automatic updates of the AV. If you'll notice, the parameters are always the same. What changes is the title bar of the window. The previous version 21.3 would sometimes give an error but, at least it offered to analyze the system and send an error report back to Kaspersky. I always sent these reports. This new version gives many more errors with no option to report them. 1
Jopa66 Posted August 15, 2022 Author Posted August 15, 2022 It seems that v21.6 is now available to download. I am wary of going this route because of the installation error I referred to earlier in this thread. My thoughts are to use the KAV Removal tool and try again. Any thoughts if this should be the next step? 1
Flood and Flood's wife Posted August 15, 2022 Posted August 15, 2022 (edited) 1 hour ago, Jopa66 said: It seems that v21.6 is now available to download. I am wary of going this route because of the installation error I referred to earlier in this thread. My thoughts are to use the KAV Removal tool and try again. Any thoughts if this should be the next step? Hello @Jopa66, Welcome back! Thank you for the extra information! Just as *general* advice, (a) before doing any changes, always create a restore point; (b) don't use KAVREMOVER before trying a standard complete uninstall = do not check *any* check boxes; leave all check boxes blank. Which version is currently installed? IF it's v21.6, don't do another install of v21.6; v21.7 is rolling out for certain regions, it may be better to wait - which region are you in? Did you try creating a new Admin acc, as suggested by @Anton Mefodys? IF "yes", what was the result? In Windows Event viewer, are you able to copy the extended detail of the error shown in the screen print you've posted; paste it to a txt file, & share it here or upload to cloud & post a share link please? Please let us know? Thank you? Flood?+? Edited August 15, 2022 by Flood and Flood's wife Added a question for the System error image
Jopa66 Posted August 15, 2022 Author Posted August 15, 2022 (edited) 14 hours ago, Flood and Flood's wife said: Hello @Jopa66, Welcome back! Thank you for the extra information! Just as *general* advice, (a) before doing any changes, always create a restore point; (b) don't use KAVREMOVER before trying a standard complete uninstall = do not check *any* check boxes; leave all check boxes blank. Which version is currently installed? IF it's v21.6, don't do another install of v21.6; v21.7 is rolling out for certain regions, it may be better to wait - which region are you in? Did you try creating a new Admin acc, as suggested by @Anton Mefodys? IF "yes", what was the result? In Windows Event viewer, are you able to copy the extended detail of the error shown in the screen print you've posted; paste it to a txt file, & share it here or upload to cloud & post a share link please? Please let us know? Thank you? Flood?+? 1. Advice acknowledged. 2. I do have v21.6, willing to wait for v21.7 as the AV does work despite the errors. Not sure how Kaspersky determines regions - I am in Canada, Eastern Time Zone. 3. I do have the new Admin account but have not used it yet. Reserving this for new installation if current account fails. Error popups don't seem to be profile related. 4. This is all I can find. ================================================== Event Time : 08/14/22 08:54:36.000 PM Record ID : 417589 Event ID : 1023 Level : Error Channel : Application Provider : .NET Runtime Description : Application: avpui.exe CoreCLR Version: 5.0.1021.41214 .NET Version: 5.0.10 Description: The process was terminated due to an internal error in the .NET Runtime at IP 6AC5EE4A (6AAC0000) with exit code c0000005. Opcode : Task : Keywords : Classic Process ID : Thread ID : Computer : Johns-PC User : Log File : ================================================== Application: avpui.exe CoreCLR Version: 5.0.1021.41214 .NET Version: 5.0.10 Description: The process was terminated due to an internal error in the .NET Runtime at IP 65E8EE4A (65CF0000) with exit code c0000005. ================================================== - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name=".NET Runtime" /> <EventID Qualifiers="0">1023</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-08-15T00:54:36.000000000Z" /> <EventRecordID>417589</EventRecordID> <Channel>Application</Channel> <Computer>Johns-PC</Computer> <Security /> </System> - <EventData> <Data>Application: avpui.exe CoreCLR Version: 5.0.1021.41214 .NET Version: 5.0.10 Description: The process was terminated due to an internal error in the .NET Runtime at IP 6AC5EE4A (6AAC0000) with exit code c0000005.</Data> </EventData> </Event> Is there a way to download v21.7 now? Edited August 15, 2022 by Jopa66 more info
Flood and Flood's wife Posted August 16, 2022 Posted August 16, 2022 3 hours ago, Jopa66 said: 3. I do have the new Admin account but have not used it yet. Hello @Jopa66, Thank you for posting back & the information! ?Please do as requested by @Anton Mefodys & let us know the outcome? Thank you? Flood?+?
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