PWM in multiple profiles on Google Chrome?

[Brian C Fischer]

I have multiple Google Chrome profiles for different areas of my life (work, work 2, church, school PTA, etc.). Each has its own email address for the purposes of logging into the features of Google Chrome such as bookmarks. I have PWM as part of my Total Security suite, but Chrome only allows me to load the extension for one of my profiles. 

Curiously, the email address for the profile that allows the extension to be loaded is not the email address associated with my Kaspersky account.

Thoughts? I am able to do an end-around by opening the PWM app and cutting and pasting usernames and passwords into pages on the other profiles, but this is several extra steps.

Thanks in advance,

Brian

Chrome version: 114.0.5735.199

PWM version: 23.0.0.1051 / 1688994990_7396 / 1.1.0.2_1

Windows version: Windows 11 pro, version 22H2, build 22621.1992

[harlan4096]

Welcome to Kaspersky Community.

 

Please contact to Kaspersky Support and ask them if They have a solution for Your specific case: K. Support

[David Arrauth]

Hi guys!

I am facing the same issue, I purchased Kaspersky to manage my personal account, but now I have a client who provided to me a new email account. So, for simplicity, I prefer to use different Google Chrome profiles but I´m not capable of activating PWM in my second profile, even when I'm using the same device. 

[Flood and Flood's wife]

4 minutes ago, David Arrauth said:

I am facing the same issue, I purchased Kaspersky to manage my personal account, but now I have a client who provided to me a new email account. So, for simplicity, I prefer to use different Google Chrome profiles but I´m not capable of activating PWM in my second profile, even when I'm using the same device. 

Hello @David Arrauth, 

Welcome!

We can! 

1. When (you're) in a browser, & signing into a Google account, does the KPM extension show multiple Google accounts, in the Username / Password fields & OR the actual extension? 

IF *no*, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown in the image; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you: 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋