Problem with Kaspersky running with Nordvpn

[lohran]

Greetings,

 

I am on a MacBook Pro, running MAC OS Monterey 12.2.1, with Apple M1 Pro chip.

I just can't connect to any websites when running KIS 21.1 with NordVPN 7.3. Is there any conflict on this two apps running together? It is weird to have to turn off a antivirus to access my VPN service, or kill the VPN to keep my virus protection active. Any assistance you can gave me?

[Flood and Flood's wife]

I just can't connect to any websites when running KIS 21.1 with NordVPN 7.3. 

Is there any conflict on this two apps running together? 

Hello @lohran, 

Welcome!

Kaspersky have only documented an issue with QuickVPN, KIS for Mac, Warnings and restrictions. 

Log a request with Kaspersky Support, on the support page select either Chat or Email, fill in Application malfunction, Other template; give support a detailed history, include screen print(s) & any error messages; support may request: logs, traces  & other data, they will guide you. 

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

[Danila T.]

Hello @lohran !

Bug is only for macOS 12 and devices with M1 CPU. Root cause in macOS itself, we reported to Apple.

ETA of this bug fix is unknown, you can contact Apple Support to clarify.

Thank you in advance!

[Danila T.]

Hello @lohran!

Please check this problem with macOS 12.4, that was just released.