waheed111 Posted May 10 Share Posted May 10 How are you I had a subscription to Kaspersky Total, and it had a feature to lock files with a password This was done and I put my files in it When renewing the subscription I chose Kaspersky Standard But unfortunately I did not find the locked files box I found it on the computer, but the decryption systems could not decrypt it because it is on the KDE system I ask for urgent and important assistance for this Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted May 10 Share Posted May 10 (edited) 8 hours ago, waheed111 said: I had a subscription to Kaspersky Total, and it had a feature to lock files with a password This was done and I put my files in it When renewing the subscription I chose Kaspersky Standard But unfortunately I did not find the locked files box I found it on the computer, but the decryption systems could not decrypt it because it is on the KDE system I ask for urgent and important assistance for this Hello @waheed111, Welcome! Are (you) referring to the Kaspersky Data vault OR Kaspersky Password Manager - both come with Kaspersky Total Security, both can be used to store documents securely - neither come with Kaspersky Standard. Secret Vault is available only in Kaspersky Plus and Kaspersky Premium - read: Comparison of subscription plans IF (your) Kaspersky Standard subscription is less than 30 days, (you) may wish to request a refund from Kaspersky Customer Service, read: How to request a refund for a Kaspersky application, fill in the template as shown in the second image - then purchase Kaspersky Plus OR Kaspersky Premium. Which one? Please post back? Thank you🙏 Flood🐳+🐋 Edited May 10 by Flood and Flood's wife added images & refund information. 2 Link to comment Share on other sites More sharing options...
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