New install - still having VIRUS Found prompts

Gina · June 23, 2021

new install of Kaspersky Internet Security, due to getting infected with a trojan virus. Bottom right corner of screen - see VIRUS Found and McAfee prompt with Answer now or Delete message buttons. This cycles through countless versions of that message. Win 10 Home edition, all patched up.

Examples include:

any many MANY more. Can’t get rid of it, even afte rrunning Quick scans, and a FULL scan that reported no issues. Funny enough, I’ve never had Mcafee on this machine.

Suggestions/Guidance? My expectation was that this new product (picked up a 3 yr subscription) would have resolve it. I must be doing something wrong.

Thanks.

Flood and Flood's wife · June 23, 2021

Hello @Gina,

Welcome!

Are the VIRUS Found and McAfee prompt alerts coming after a browser is opened?
Are the VIRUS Found and McAfee prompt alerts showing in the Windows notification section of the desktop?
Before installing KIS, were the VIRUS Found and McAfee prompt alerts happening?
Before installing KIS was a software compatibility check done?
Create a System restore point
Export all Bookmarks for all browsers
Read Kaspersky notification of detection, file or website detected topic written by @richbuff & follow each of the steps he’s documented (don’t worry that it says “Kaspersky notification”).
Run the KIS Clean & Optimize tools.
Run AdwCleaner as Admin and attach the TXT-Log in your reply → ⚠ please don’t clean any detections - run the report only⚠
At the completion of steps 5 to 9, shutdown the PC using Shutdown, not Restart, power on, login, recheck VIRUS Found and McAfee prompt alerts?

Please post back?

Thank you🙏

Flood🐳 +🐋

Berny · June 23, 2021

FULL scan that reported no issues.

This is because “Aloha-news.net” is an Adware issue and Not-a-virus.

Gina · June 24, 2021

ok, thanks Berny. How do i get rid of “Adware”? Is that not part of this Internet Security product?

thank you

Gina · June 24, 2021

Thanks Flood!

Are the VIRUS Found and McAfee prompt alerts coming after a browser is opened? YES
Are the VIRUS Found and McAfee prompt alerts showing in the Windows notification section of the desktop? YES
Before installing KIS, were the VIRUS Found and McAfee prompt alerts happening? No virus found, but that prompt kept appearing - leading me to buy the 3 yr subsciption of KIS
Before installing KIS was a software compatibility check done? YES - was fine
Create a System restore point - Please elaborate - not sure how to do that...
Export all Bookmarks for all browsers - issue is on Chrome - would need to export all bookmarks
Read Kaspersky notification of detection, file or website detected topic written by @richbuff & follow each of the steps he’s documented (don’t worry that it says “Kaspersky notification”). ok, will look at that.
Run the KIS Clean & Optimize tools. ok, will run after reading item in 7 above
Run AdwCleaner as Admin and attach the TXT-Log in your reply → ⚠ please don’t clean any detections - run the report only⚠ - what is that product? is it in this suite of apps? how do i access AdwCleaner?
At the completion of steps 5 to 9, shutdown the PC using Shutdown, not Restart, power on, login, recheck VIRUS Found and McAfee prompt alerts? - I’ll need guidance and time to work through all of these - but I do appreciate the tidbits here.

Gina · June 24, 2021

update. i already have a 9Gig restore point for C: in place.

all bookmarks in Chrome are exported. only browser used is Chrome

all but 10 temp files were deleted. i could not delete the 10 as Chrome was currently using them. is that a problem to be dealt with?

and beyond that i could not follow the article by @richbuff. it asked to uninstall any recently installed junk. huh? i don’t have anything, it’s a clean system. Is this a browser setting? or junk as it any odd apps from SW manager? SW is clean (not much on machine).

remove junk search providers - huh? only use Chrome, etc…

I stopped going through that article at this point.

Flood and Flood's wife · June 24, 2021

Hello @Gina,

You’re most welcome☺ !

💥 The goal of all the steps is to get rid of the adware!💥

Do all of the following:

Create a NEW system restore point → in Windows search🔎 bar, type restore, select the Create a Restore point app, in System Protection tab select CREATE, allow the app to complete, select OK.
Export Chrome bookmarks.
IF you've installed ANY programs/software, check Windows, Control Panel\All Control Panel Items\Programs and Features, make sure NO unwanted programs/software has been installed without your knowledge.
Sign into Safe Mode:
Clear all files & folders in C:\Windows\Temp
Clear all files & folders in C:\Users\USER\AppData\Local\Temp
Return to normal mode.
Reset Chrome to Default - chrome://settings/reset - then exit Chrome & do not restart atm.
Go to Chrome SHORTCUT, select Properties:
the TARGET field should only have "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" written in it → image below, number (1)
the START IN field should only have "C:\Program Files (x86)\Google\Chrome\Application" written in it - → image below, number (2)
EXIT all applications except KIS: run KIS Clean & Optimize tools.
If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then AGAIN clear browser cache and cookies.
When ALL the above steps are complete, shutdown the machine using SHUTDOWN, not Restart, power on, login
Open KIS app, make sure Perform recommended actions automatically is checked and make sure Delete malicious tools, adware, auto-dialers and suspicious packers is checked → make sure Save is selected, to apply any change.
Run Malwarebytes AdwCleaner → https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner - scan ONLY → post the report in your reply please?