miss midori kuma Icon from context menu

[vardipoorm]

hi

my windows is W11 X64 Pro Not activated

kaspersky free 21.8.5.452(b)

i do Remove Kaspersky free same version as above and install Bit defender then uninstall bitdefender then install kasper again

Now when i right click on the icons on the desktop, i have kasper option but they have no icon(picture attached) but standard kasper icon worked fine

this is midori

and next is standard

[Flood and Flood's wife]

10 hours ago, vardipoorm said:

W11 X64 Pro Not activated, Kaspersky free 21.8.5.452(b)

i removed Kaspersky free same version as above and installed Bitdefender then uninstall Bitdefender then install Kaspersky free again

1. Now when i right click on the icons on the desktop, i have Kaspersky option but they have no midori icon, Kaspersky standard icon works fine

Hello @vardipoorm, 

Welcome!

1. Uninstall Kaspersky Free, during the uninstall, (you'll) be asked to tick some check boxes, only tick *Save License Information* leave all other boxes blank / empty - continue with the uninstall. 
2. At the end of the uninstall make sure the computer is rebooted, shutdown & then restarted. 
3. Login. 
4. Download a new Kaspersky Free installer. 
5. Install Kaspersky Free. 
6. Make sure Kaspersky Free synchronizes with (your) MyKaspersky account. 
7. Run a manual Database update - allow it to complete. 
8. Shutdown the computer using Shutdown, not Restart, power on by pressing the power button, login.
9. Check the Kaspersky Free version & patch(x)?
10. Check the Midori Kuma icon has been configured - How to configure the application icon.
11. Check if, when using File explorer, the Midori Kuma icon shows? 

Please share the outcome withe the Community?

Thank you?
Flood?+?

Edited December 24, 2022 by Flood and Flood's wife

[vardipoorm]

i do that step by step

but dont work even if file manager

 

[Flood and Flood's wife]

Hello @vardipoorm, 

You're most welcome!

Thank you for posting back & the information!

The multiple File folder & Shortcut entries do not look right?

1. What do you mean 'W11 X64 Pro Not activated'? 

Thank you?
Flood?+?

Edited December 26, 2022 by Flood and Flood's wife

[Berny]

Hi @vardipoorm

Can you locate following file :
C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.8\shellex.dll

Also, please check :
CCleaner > Startup > Context Menu >  ? "ShellEx.dll" : Disable / Enable ?

[vardipoorm]

2 hours ago, Flood and Flood's wife said:

Hello @vardipoorm, 

You're most welcome!

Thank you for posting back & the information!

The multiple File folder & Shortcut entries do not look right?

1. What do you mean 'W11 X64 Pro Not activated'? 

Thank you?
Flood?+?

hi and thanks for reply

1. 

[vardipoorm]

59 minutes ago, Berny said:

Hi @vardipoorm

Can you locate following file :
C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.8\shellex.dll

Also, please check :
CCleaner > Startup > Context Menu >  ? "ShellEx.dll" : Disable / Enable ?

hi and thanks for reply

all enabled

[Berny]

@vardipoorm Weird … this looks like a Tech Support issue ?

[vardipoorm]

4 hours ago, Berny said:

@vardipoorm Weird … this looks like a Tech Support issue ?

i think they dont have tech support for free version right?

 

[Berny]

@vardipoorm  Correct , but you may try to submit a request with your Kaspersky Standard license ?