Kaspersky Security Cloud Free preventing connections

[Nick3722]

For a couple weeks now I've been unable to connect to both the Steam and Epic Games Launchers. After a lot of troubleshooting I was able to narrow the cause down to Kaspersky Security Cloud specifically. I have been using Kaspersky for over two years now with no issue but suddenly it started preventing connections. I found that I have to completely close Kaspersky in order for both launchers to be able to connect, I can't just pause protection. I tried disabling things in the settings that made sense to me and adding them as trusted applications but nothing seemed to work. Any suggestions would be appreciated, I don't want to have to turn off my anti-virus every time I want to play a game.

[Flood and Flood's wife]

Hello @Nick3722, 

Welcome!

Please try this solution from @Igor Kurzin

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited December 29, 2022 by Flood and Flood's wife
ahem, SA

[Nick3722]

That fixed it. Thank you very much.

[Flood and Flood's wife]

50 minutes ago, Nick3722 said:

That fixed it. Thank you very much.

That's excellent @Nick3722, well done!?

Thank you so much for taking the time to update the Community, we're delighted with the outcome?‍♂️