Kaspersky Security Cloud Free not turning on

[gmstein]

I’ve just installed Kaspersky Security Cloud free. I signed into my account and activated the product and also did a system scan. But still when I check the security settings it’s shown that Kaspersky is turned off and defender is running.  I can’t turn on Kaspersky protection in the settings.  Someone please provide a solution.

[Berny]

@gmstein Welcome. Please  run Services.msc and disable WD in the services and at start up > reboot.

[gmstein]

Can you please tell me how ? I can’t see any option on the security settings.

[Berny]

@gmstein Please try with Run > “Services.msc”

[gmstein]

You mean these 3 ?

[Berny]

@gmstein Yes , please disable and reboot.

[gmstein]

Its not possible. :(

[Berny]

@gmstein Please try to run Services.msc  as ADMIN

[gmstein]

Still the same.

[gmstein]

Running services as admin doesn’t make difference.

[Berny]

@gmstein Can you please provide a GSI Log

[gmstein]

Here..

[Berny]

@gmstein  Your Log is showing KSCloud Free as installed , processes and drivers running.

Referring to your opening post can you please try again :
Start > Search for Windows Security > Click on Virus & threat protection
Step 1)  Windows Defender : Disable
Step 2) Kaspersky Security Cloud : Enable
 

Also , can you please check the services with Windows Systinternals
and try to uncheck  Windows Defender

Next suggestion :
> Uninstall KSCloud Free
> ? Disable WD ?
> Reinstall KSCloud

[gmstein]

There is no option to disable WD. I can only turn off real time protection. It’s not a permanent soln since restarting enables real time protection again.

[Berny]

@gmstein Can you please check with Windows Sysinternals

[gmstein]

Which one ?

Download Sysinternals Suite (29.4 MB) Download Sysinternals Suite for Nano Server (5.4 MB) Download Sysinternals Suite for ARM64 (164 KB)

[Berny]

@gmstein  Please download Download Sysinternals Suite (29.4 MB) 

> Rightclick “Auroruns.exe”
> Open
> Filter “Defender”

[gmstein]

Now what ?

[Berny]

@gmstein  Please uncheck the first item (WD)  and + and the 2 items below > reboot.

[gmstein]

Unchecked the first one but can’t do the last 2 items

[Berny]

@gmstein Do you have more than one account on your PC ?

[gmstein]

No

[andrew75]

@gmstein, show a screenshot of the tab: Settings → Update & Security → Windows security →  Virus & threat protection

[Berny]

@gmstein There are also procedures to disable WD in the Registry that I don’t like share on this Forum because these kind of manipulations are sometimes risky. Please search on the WEB and PM me before trying.

[gmstein]

I’ve also attached manage virus & threat protection settings