fabiodanzetta Posted May 24 Share Posted May 24 Hi everyone, as per the subject I noticed that at a certain point I would say randomly in the report viewer relating specifically to the firewall logs no more logs appear whereas if I export the file in .txt format the logs are there. This happens both with the default log retention settings and if I disable them all, thus maintaining all the logs without limits over time. To see the new logs generated I have to delete all firewall reports manually. Kaspersku plus latest version. Thank you all. Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted May 24 Share Posted May 24 (edited) 27 minutes ago, fabiodanzetta said: Kaspersky plus latest version. To see the new logs generated I have to delete all firewall reports manually. Hello @fabiodanzetta, Welcome back! Please do the following: Check in Notification Settings to see IF Save in local report is UNCHECKED for the issue you're concerned with? In Firewall *Rules* is logging on for any apps or packets? Create a System Restore Point - read: How to create a restore point in Windows Export Kaspersky Settings, refer: How to export settings Restore Kaspersky Settings, refer: How to restore the default settings of the application *Don't import Kaspersky Settings/config file while the problem is being worked on* Shutdown the computer using SHUTDOWN, not Restart, power computer ON by pressing the power button, login. Make sure Kaspersky Plus is running? Check the Firewall/Reports issue? IF the Firewall/Reports issue is NOT fixed, log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you & at this point the *original* config file can be imported, IF (you) wish: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Edited May 24 by Flood and Flood's wife added 2 Link to comment Share on other sites More sharing options...
fabiodanzetta Posted May 24 Author Share Posted May 24 Hi Flood, I had already done all the checks you asked of me so I also had a chat session with support who opened a ticket. They told me that they will send everything to the head office to ask them about my problem. Thank you Link to comment Share on other sites More sharing options...
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