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Posted (edited)

I'm having a slight problem with Kaspersky- for some reason it's saying that a normal website, or at least it was in the past, has a bad certificate. I visited this website on my phone on Chrome to confirm, but Chrome found no problems with it's certificate. The certificate is fully valid and is valid until 2023. I also clicked the "View certificate" button and it also seems completely fine. The reason that the visit was prevented was because of " One of certificate files has incorrect extension". Is this a bug, did a normal website get broken into or is something going on on my end??

Edited by BigHotStud
Posted

Also, to add, I've used both Mozilla Firefox and Microsoft Edge and it still blocks the website. I tried accessing the site on my laptop and, again, it still blocks it.

The website is pildyk.lt, by the way.

Posted
  On 7/26/2022 at 10:52 AM, Flood and Flood's wife said:

Hello @BigHotStud 

Welcome back!

  1. Which Kaspersky Free version ->  How to find the name and the version number of a Kaspersky application
  2. SSL Report: pildyk.lt
  3. We get the error with MR6 but not with v21.3

image.thumb.png.e4a564b3f73f858a38637be3b7097c40.png

image.thumb.png.d42a0b5d355265ff979ba6328580f864.png

  • We've raised it with Support, we'll let you know their advice when it's available.

Thank you?

Flood?+?

Expand  

Version 21.6.7.351

Hope this issue is resolved soon.

Flood and Flood's wife
Posted (edited)
  On 7/26/2022 at 2:23 PM, BigHotStud said:

Version 21.6.7.351

Hope this issue is resolved soon.

Expand  

Hello @BigHotStud, 

You're most welcome!

Thank you for posting back & the information!

We're delighted to see you've solved the issue?‍♂️, well done, good work?

Edited by Flood and Flood's wife
Posted
  On 7/26/2022 at 10:16 PM, Flood and Flood's wife said:

Hello @BigHotStud, 

You're most welcome!

Thank you for posting back & the information!

We're delighted to see you've solved the issue?‍♂️, well done, good work?

Expand  

So, it was a bug with Kaspersky then?

Flood and Flood's wife
Posted (edited)

You solved your topic @BigHotStud, you tell us? 

We were going to wait for an answer from the Kaspersky experts, just like we advised in our first reply. 

Thank you?

Flood?+?

Edited by Flood and Flood's wife
Posted (edited)
  On 7/27/2022 at 5:39 AM, Flood and Flood's wife said:

You solved your topic @BigHotStud, you tell us? 

We were going to wait for an answer from the Kaspersky experts, just like we advised in our first reply. 

Thank you?

Flood?+?

Expand  

..I didn't.

I said I hoped this issue would be fixed soon: "Hope this issue is resolved soon".

Edited by BigHotStud
Spelling
Flood and Flood's wife
Posted

Yes, well, one of the mysteries of the Forum @BigHotStud, the topic solved status has vanished.... ?

Anyway, the Kaspersky experts have created a bug for the issue...

When there's an update, we will share it here in your topic. 

Thank you?

Flood?+?

Posted

The quote "Hope this issue is resolved soon." is not "This issue is resolved" ,
the [solved status] from the Topic has been withdrawn.

Flood and Flood's wife
Posted (edited)
  On 7/26/2022 at 9:47 AM, BigHotStud said:

Kaspersky blocking a seemingly normal website, pildyk.lt, error = "One of certificate files has incorrect extension".

Expand  

Hello @BigHotStud,

  • Kaspersky have advised: "This bug issue may be fixed in the next version of the product."

?As a workaround, use: How to remove the certificate warning messages by adding the website to the exclusions list in Kaspersky Basic, Standard, Plus

Note: According to support, the documentation applies to MR6 FREE as well. 

  • We've tested the workaround with Kaspersky PLUS MR6, it's working fine. 

Any problems, please let us know? 

Thank you?

Flood?+?

Edited by Flood and Flood's wife
  • 3 months later...
Flood and Flood's wife
Posted
  On 7/26/2022 at 2:23 PM, BigHotStud said:

Version 21.6.7.351 || Hope this issue is resolved soon.

Expand  

Hello @BigHotStud, 

Advice from Kaspersky experts: "fixed in available MR7 version".

  1. Please check if the issue persists with MR7 = 21.7.7.393

Thank you?
Flood?+?

  • 1 month later...
Flood and Flood's wife
Posted

Hello @BigHotStud, 

FYI: We've asked Kaspersky to close the case as there's been no response from you in the last 41 days. 

Thank you?
Flood?+?

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