Kaspersky Android Antivirus Force close when download file

[NathanS]

Kaspersky Android Antivirus Version: 11.110.4.11257 Force close after downloading the file and cannot detect Malware and when it is scanned it also gets forced close repeatedly and after deleting the Malware file Kaspersky returns to normal after deleting

 

Is there a possibility that after downloading the file it can bypass Kaspersky Android Antivirus? because I use Kaspersky opentip is also detected

[Flood and Flood's wife]

34 minutes ago, NathanS said:

Kaspersky Android Antivirus Version: 11.110.4.11257 Force close after downloading the file and cannot detect Malware and when it is scanned it also gets forced close repeatedly and after deleting the Malware file Kaspersky returns to normal after deleting

Is there a possibility that after downloading the file it can bypass Kaspersky Android Antivirus? because I use Kaspersky opentip is also detected

Hello @NathanS, 

Welcome back!

1. Check Settings, Reports, are there any APK events?
2. Run a Full scan, allow it to complete- at the end of the Full scan power OFF the Android & leave OFF for 5 minutes, power ON, login, run *another* Full scan, make sure there are no further APK detections & the Kaspersky AV app is running normally - IF (you) remain concerned, log a case with Kaspersky Customer Service, on the support page, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in Malware, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited February 11 by Flood and Flood's wife
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