I want a strictly black design

[Guest #56177]

hello please make a strictly black design for kaspersky standard 21.14.5.462  the same as the kaspersky endpoint security It should be completely black

[Flood and Flood's wife]

6 hours ago, Human666999 said:

1. please make a strictly black design for Kaspersky standard 21.14.5.462 the same as the Kaspersky endpoint security It should be completely black.

Hello @Human666999
Welcome!

1. Presumably (you) mean (you'd) like the left-hand-side to of the GUI to be black also, is that correct? 

• IF the answer is yes, for Kaspersky software to be enhanced, & you have an active Kaspersky subscription, (you're) welcome to raise a Feedback, I have a suggestion or Feedback, I have a complaint request, with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts. 
• Provide as much information as possible, please *define* the request clearly; support may communicate with you & discuss the proposal. 
• All requests go thru the relevant team/s, not all requests are successful & even successful requests may take a long time to be implemented. 

• ?Post back the Incident request number please? 

Thank you?
Flood?+?

Edited October 22, 2023 by Flood and Flood's wife
added template for request

[Guest #56177]

6 часов назад, Flood and Flood's wife сказал:

Hello @Human666999
Welcome!

1. Presumably (you) mean (you'd) like the left-hand-side to of the GUI to be black also, is that correct? 

• IF the answer is yes, for Kaspersky software to be enhanced, & you have an active Kaspersky subscription, (you're) welcome to raise a Feedback, I have a suggestion or Feedback, I have a complaint request, with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts. 
• Provide as much information as possible, please *define* the request clearly; support may communicate with you & discuss the proposal. 
• All requests go thru the relevant team/s, not all requests are successful & even successful requests may take a long time to be implemented. 

• ?Post back the Incident request number please? 

Thank you?
Flood?+?

ok thanks a lot friend) here's the number friend INC000015817627

[Berny]

@Human666999 Welcome.

Here is a simulation ↓

Spoiler

 

[Guest #56177]

1 минуту назад, Berny сказал:

@Human666999 Welcome.

Here is a simulation ↓

  Скрыть контент

 

please send me this skin, friend 

[Berny]

@Human666999

Please right-click the image and "Save image" or "Copy image" ?
This has been produced with an image editor , this is not a real Skin.

[Guest #56177]

5 минут назад, Berny сказал:

@Human666999

Please right-click the image and "Save image" or "Copy image" ?

friend you don't understand, I don't need a picture, but I need a shell like yours send it

Edited October 22, 2023 by Human666999

[Berny]

@Human666999

1 minute ago, Human666999 said:

need a shell like yours

I don't have a shell , please continue with Kaspersky Technical Support.

[Guest #56177]

Только что, Berny сказал:

@Human666999

I don't have a shell , please continue with Kaspersky Technical Support.

good thanks.

[Guest #56177]

24 минуты назад, Berny сказал:

@Human666999

I don't have a shell , please continue with Kaspersky Technical Support.

they answered me in the chat "Sorry this is a default theme. It cannot be completely black as the other application." it really hurts me.

Edited October 22, 2023 by Human666999

[Flood and Flood's wife]

47 minutes ago, Berny said:

@Human666999 Welcome.

Here is a simulation ↓

  Reveal hidden contents

 

1. Which version is that in the image - @Berny? 

[Guest #56177]

3 минуты назад, Flood and Flood's wife сказал:

1. Which version is that in the image - @Berny? 

21.15.8.493 

[Berny]

Hi Flood,

The version in the image is 2021 MR 15.

[Flood and Flood's wife]

11 minutes ago, Human666999 said:

they answered me in the chat "Sorry this is a default theme. It cannot be completely black as the other application." it really hurts me.

Hello @Human666999, 

1. On (your) Kaspersky Standard GUI, does it have the Bell ?icon, on the lower left of the GUI, beside Settings & Support icons? 

[Guest #56177]

1 минуту назад, Flood and Flood's wife сказал:

Hello @Human666999, 

1. On (your) Kaspersky Standard GUI, does it have the Bell ?icon, on the lower left of the GUI, beside Settings & Support icons? 

Hi,I don't have a bell friend?

[Flood and Flood's wife]

27 minutes ago, Human666999 said:

1. they answered me in the chat "Sorry this is a default theme. It cannot be completely black as the other application."

1. How do they explain Kaspersky Plus being *all* black, as in the image shown by @Berny?
2. Contact them back & show them the GUI image provided by @Berny please & then post back what they say this time please? 

Thank you?
Flood?+?

[Guest #56177]

1 минуту назад, Flood and Flood's wife сказал:

1. How do they explain Kaspersky Plus being *all* black, as in the image shown by @Berny?
2. Contact them back & show them the GUI image provided by @Berny please & then post back what they say this time please? 

Thank you?
Flood?+?

here is the correspondence.....

Hi There, I am Tiviya your support representative for today's chat. How may I assist you today? ?

 

 

 

Operator

22.10.2023 12:16

 

hello please make a strictly black design for kaspersky standard 21.14.5.462 the same as the kaspersky endpoint security It should be completely black

 

 

You

22.10.2023 12:16

 

 

Download

 

You

22.10.2023 12:17

 

Here is the reference number for your chat today: INC000015817627
Please give me 2-3 min to bring up your details.

 

 

 

Operator

22.10.2023 12:17

 

ok

 

 

You

22.10.2023 12:17

 

Thank you for waiting

 

 

 

Operator

22.10.2023 12:18

 

Open Kaspersky Standard > go to settings > interface settings > design theme > Choose Dark

 

 

 

Operator

22.10.2023 12:18

 

I know this, I need the left side to be black too....

 

 

You

22.10.2023 12:20

 

Show me this on a screenshot please

 

 

 

Operator

22.10.2023 12:20

 

 

Download

 

You

22.10.2023 12:22

 

 

Sorry this is a default theme. It cannot be completely black as the other application. Is there anything else I can help with before we end the chat?

 

 

 

Operator

22.10.2023 12:24

 

no, thank you very much((

 

 

You

22.10.2023 12:25

 

 

 

You

22.10.2023 12:25

 

This your chat reference number: INC000015817627

If that is all for now, I will end this chat here and I would appreciate it if you could complete a quick survey about the support that I have provided. ?

Thank you for contacting Kaspersky and have a nice day. ?

 

 

 

Operator

22.10.2023 12:25

 

The conversation has been completed. Please feel free to continue it anytime.

 

 

 

Operator

22.10.2023 12:25

 

 

[Flood and Flood's wife]

1 minute ago, Human666999 said:

Hi,I don't have a bell friend?

Hi @Human666999, 

Thank you! 

Right -> we think that's the issue, we think 21.15.8.493 is not fully rolled out - it's still in progress. 

?Still contact support & show them the BLACK GUI - they need to stop providing incorrect information, but *also* be patient, it seems as if a totally black GUI is on the way - it may take some time - don't be *hurt*, just please kindly wait. 

Thank you?
Flood?+?

[Guest #56177]

2 минуты назад, Flood and Flood's wife сказал:

Hi @Human666999, 

Thank you! 

Right -> we think that's the issue, we think 21.15.8.493 is not fully rolled out - it's still in progress. 

?Still contact support & show them the BLACK GUI - they need to stop providing incorrect information, but *also* be patient, it seems as if a totally black GUI is on the way - it may take some time - don't be *hurt*, just please kindly wait. 

Thank you?
Flood?+?

a good friend, but I think that somehow it is possible to make a black background in the dictionaries folder, as far as I know ?

[Berny]

To both of you and just to be clear  , the original screenshot from MR 15 has been modified in full black.

[Guest #56177]

1 минуту назад, Berny сказал:

To both of you and just to be clear  , the original screenshot from MR 15 has been modified in full black.

how did you do it can you say please ?

[Flood and Flood's wife]

2 minutes ago, Human666999 said:

how did you do it can you say please ?

Follow this @Human666999

How to change the application design theme

[Guest #56177]

1 минуту назад, Flood and Flood's wife сказал:

Follow this @Human666999

How to change the application design theme

I have a black design?

[Guest #56177]

5 минут назад, Flood and Flood's wife сказал:

Follow this @Human666999

How to change the application design theme

I just want the left part to be black, they didn't help me in support =(((

[Flood and Flood's wife]

3 minutes ago, Human666999 said:

I have a black design?

Happy now @Human666999? 

We're very pleased to read that! 

Well done?

Thank you for sharing the good news with the Community. 

Maybe one day Kaspersky will change the stupid looking GUI so it is *all* black. 

Thank you?
Flood?+?

Edited October 22, 2023 by Flood and Flood's wife
grammar?