Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

I got HEUR:Exploit.Multi.Desert.gen from Kaspersky but I tried to clean it by Kaspersky but it doesn't work.

I was surfing the web and accessing the Internet normally when suddenly I received a notification that there was a trojan in my computer by Kaspersky. I've tried running a quick scan and a full scan, but it doesn't seem to be doing very well. It still shows up when I use a web browser and log in to my personal account.

One of the notifications below

---

Event: Malicious object detected
User: HUUPHUC\meoud
User type: Initiator
Application name: msedge.exe
Application path: C:\Program Files (x86)\Microsoft\Edge\Application
Component: Safe Browsing
Result description: Detected
Type: Trojan
Name: HEUR:Exploit.Multi.Desert.gen
Precision: Heuristic Analysis
Threat level: High
Object type: File
Object path: https://sdk.iad-06.braze.com/api/v3/data
MD5 of an object: F7C86BF2A8B02E5A77016F9A02CD1A1F
Reason: Expert analysis
Databases release date: Today, 7/23/2023 8:16:00 AM

----Trojan

You can see the image below

Please help me fix this problem and give me a solution.

Hanh

Solved by Berny

Featured Replies

  • Solution

@hanhhuung Welcome.

Please download and run AdwCleaner (*) as ADMIN.
 
1)  ⚠️ Don’t fix eventual detections
2) Please attach the TXT Log in your next post

(*) No installation required.
  • Author

Thanks, let me try this and I'll let you know.

  • Author

image.thumb.png.17540eb278b292d1f929ae8158cb75e8.png

Seems like it deleted something in Registry. Any other things I need to do?

I guess You just visited some site with some malicious code, and Your K. blocked it... so no infections got Your system.

  • 1 month later...

Hello, I got the same problem... I tried the steps before and sometimes when I'm browsing, kaspersky pop-ups with the same issue. 

How can I solve?

 

Thanks

@rjgc: do You always get the K. detection in the same site only when opening the browser? it's “usual” to get from time to time some detection when surfing depending on the sites You visit, of course... a different story if You get the warnings always once You open the browser.

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.