can't scan with Brother MFC-L5750DW, device not available, can't find the computer.

[Behagai]

hi,

I have a network Brother MFC-L5750DW printer.

 

i can use it as a printer - perfectly. i can also connect to the printer using my web browser entering the printer IP (192.168.1.100)

how ever, every time i want to scan i get a message that the device is not available. also when i try from the device directly, it replays that he cannot find the computer.

i tried reinstall all software, driver and update firmware.

i believe that KIS is blocking it but i cannot find what to do.

 

can you pls assist me.

[Schulte]

Hi @Behagai,

please make sure, that KIS set your (W)LAN to ‘Local network’.
In case this did not work, try ‘Trustet network’.

https://support.kaspersky.com/15163#block1

[Behagai]

didn’t work… :-(

 

[Behagai]

the 1st one i cannot change…

 

[Igor Kurzin]

Hi @Behagai , 

Sorry to hear about this issue.

We would like to suggest a few steps to analyze and find a resolution. 

Please submit a ticket to technical support via https://my.kaspersky.com and send me the incident number. 

Thank you. 

Igor