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Hello, If you want to quick upgrade to 2021 build, you should change a registry key of product. The overall product push progress is pushed gradually in stages. Regards.

Hallo, erst mal wünsche ich ein gutes neues Jahr, vielen Dank für die prompte Bereitschaft zur Hilfe. Scan hat dieses Ergebnis geliefert: # ------------------------------- # Malwarebytes AdwCleaner 8.0.1.0 # ------------------------------- # Build: 12-17-2019 # Database: 2020-01-02.2 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 01-03-2020 # Duration: 00:00:16 # OS: Windows 10 Home # Scanned: 34757 # Detected: 33 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** PUP.Optional.Booking C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Booking.com.lnk PUP.Optional.Chip C:\Users\jomai\Desktop\..\Downloads\AOMEI BACKUPPER - CHIP-INSTALLER.EXE PUP.Optional.Chip C:\Users\jomai\Desktop\..\Downloads\MYPHONEEXPLORER - CHIP-INSTALLER.EXE PUP.Optional.WiperSoft C:\Users\jomai\Downloads\WIPERSOFT-INSTALLER.EXE ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\ Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartBridge Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\ Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\Users\jomai\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPSureConnect Folder C:\Program Files (x86)\HP INC\HP SURE CONNECT Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPTouchpointAnalyticsClient Folder C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT Preinstalled.HPTouchpointAnalyticsClient Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangent wildgames Master Uninstall Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-freegames Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-genres Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-main ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

As title says. KPM does not launch at all on Microsoft Edge 44.18362.449.0

Thank you for the quick response, Flood and Flood's wife ! Looking forward to the Fix. Speaking of which, does Kaspersky Team make the List of those Known Issues accessible to us Users? It would help us to anticipate such Problems before making queries like what I did above 😅 . I myself would bookmark the List's page for sure for future reference. Thanks again!

Thanks so much for such a quick reply. I’m glad to hear its a known issue and will hopefully be fixed soon.

Hello @Ignatius_Reilly, Re “what tells Kaspersky that the PC is “in use”? mouse or keyboard inputs, simply being logged in?”, none of those are logged by KSK Device use time, however, to assist, we do need to see the data please. Please upload the Summary Report to any cloud service & post the link please? Thank you🙏 Flood🐳

Generally speaking what tells Kaspersky that the PC is “in use”? mouse or keyboard inputs, simply being logged in, or something else? Thanks

The same problem for me …. when nothing is running kasperksy free is takin 30+ % looking like is mining or what …. i`m really angry and if this will not be solved i will remove it …. someone have any solution now ? I`m not interested to contacting anyone i just want quick solution ., This persist for month maybe more … and i did try everything i found on this forum …

Advanced disinfection stuck at 1% and 0 files scanned. Other scan like quick scan just keeps loading.

I'm a gamer. Ubisoft has developed “BattlEye” software to counter cheaters and hackers in its games.”BattlEye” recognizes part of Kaspersky Total Security software(klhkum.dll) as cheat software and does not allow games to run. Please make any necessary corrections or help with troubleshooting. 12:24:37: Starting BattlEye Service... 12:24:41: Launching game... 12:24:52: Note: File blocks can be ignored if they don't cause problems with the game. 12:24:52: [INFO] Blocked loading of file: "C:\Windows\System32\klhkum.dll". 12:24:52: [INFO] Blocked loading of file: "C:\Windows\System32\klhkum.dll". 12:24:52: Failed to launch game.

Hi Alex, Thank you so much for the quick reply. Much appreciated. I just want to disable the scan. Is there a way to do it on few devices instead of the whole group?

Mine not updating, downloaded update and also created new file (i delete renamed file) and rename newest created file. This works. I use this method, but there working only blocking ads, secure keyboard input not working, kaspersky password manager extension with browser not working for now.

Quick Question, is it safe to delete files in C:\\Windows\Installer that belong to Kaspersky?

Hello, @Berny , @FLOOD Thank for the quick reply. I was not so patient to wait for the answer, so tried updating to version 21 and now it works…

Hello @JoeBlow, You’re welcome! As @harlan4096 advised earlier, use permit or deny exclusions, otherwise, wait for Kaspersky to remove the feature, which, imo, will be another bad move. Thank you🙏 Flood🐳 Resources: Secure Data Input How to configure the display of the On-Screen Keyboard icon

Every time I go to log into a web site that has a username/password I get a pop up from Kapersky that says “Kapersky...Security keyboard input is enabled”...is there anyway to disable that? I do not want pop up. https://imgur.com/a/7mDd0NJ

Hi, I am having the same issue.. I did try the log non critical option, and it’s just too large.. Kaspersky said “one cloud objects were skipped”.. to find that ONE in such a massive report is impossible.. I already tried for half an hour and can’t do it. I would just like to know why this is happening and how to scan that object. I do not have one drive installed, i.e, with my new laptop, i uninstalled it. It’s an Aorus X5 V8 which came with very little junkware and no other malware protection like most laptops do.. in other words I was able to install kaspersky total security as the first and only AV suite on the machine… So I have no idea what could possibly be in the cloud that kaspersky can’t scan. I did have express VPN open at the time so I closed that and re scanned, and again, the same message about one file being skipped. Any ideas? 20.0.14.1085 is the version of Kaspersky Total Latest threat definitions. I have all default settings as the program was installed.. I haven’t mucked about with anything. The first time I performed a scan one week ago, after initial installation and threat database update, there was no such “cloud” message after scan. I have chrome installed as well as the new edge. I do not use kaspersky safe money (I will make another topic as to why, i’d love to use it, but the keyboard is broken here so I can’t use it). I am trying to think of anything I may have touched but really it was just a plain jane default install that followed all the recommended suggestions.

Yes, it looks like Cesares link helped. However it was a NEW STANDARD UNCHANGED installation which is supposed to be properly debugged and errors properly caught and messaged. There was not SQL related error, just quick setup, which is run automatically after installation, crashed without message. To CAOS > thanks, but I am not paid to betatest standard installations, this is paid software so I expect it to work at least in most basic situations. I installed it anew in new Windows 10 with SQLserver 2019 express and there was the same error. That means that EVERY new installation of SQL2019 server will produce the same error. This is clearly badly debugged setup which might work with SQL2019 server only if it is upgrade of older version.

Your Topic has been moved from the KPM to the KTS Section. Also can you please provide more details : Should we understand you get these repeating Pop-Ups only when you launch Firefox ?

Hello @prakharprasad, How did you conclude “installing an antivirus would remove flickering problem”? Does the flickering happen when Windows is run in SafeMode with Networking? If an onscreen keyboard is used does the screen flicker? May we have a GSI & Windows Logs? Please post a video of the “screen randomly flickering”? Please let us know? Thank you🙏 Flood🐳

KSC12 does not work on new fresh standard installation of windows 2019 std server with new standard installation of SQL express 2019 advanced. Stop calling it compatible if it is not. I’m not going to troubleshoot it, reliable sw should work on new installation without exception. KSC is not able to finish quick setup, fails in various parts usually to connect KSN. Even when it finishes (once) then it doesn’t work and violates exception (don’t know which bc didn’t save the error) Web console is even worse, it didn’t even try to start.

Hello, I try to update my clients on ksc from kes 11.1 to 11.2. On most clients I get two errors messages and update failed (translated from french) : Error 1 : Patch installation error, file C:\ProgramData\Kaspersky Lab\KES\Patches\kes11\kes11_2\aes256\fr\kes_win.msi not found Error 2 : File use error, task launch not possible. How can I solve these errors ? System on clients is Windows 10 64bits 1909. Thanks by advance.

Hello! 1) You can report regarding issue to Tech support (in case if you think that the file\URL is not detected). Answers received pretty quick. ​​​​​​2)Regarding the suggestion: you can also contact Tech support regarding that.​ Thank you!

Hi @52daffodill, Once enabled (as per Friend response) the rootkit scan runs automatically once a day and after a PC restart. Also it runs as a part of Full Scan/Quick Scan, so if you have executed a Full Scan, there is no need to run rootkit scan additionally. Regards, Igor

Thank you for the quick response. Windows Version: 10.0.19041 I restarted laptop and strangely seems to be working fine now so I’m not sure what happened...I hope this doesn’t end up being some kind of intermittent problem.