Psiu47

Well support got me answered and without any request referred to: They had the will to cancel without any permission to cancel that renewal subscription for this active Kaspersky Internet Security license. Checked My Kaspersky and it seems it was cancel indeed but license still remain active. So they told to subscript or pay for a new license manually. And they assured the method of keeping KIS protection installed while downloading and executing Kaspersky Standard installer do confirm to your statement. But I didn't know the support could do anything without asking first. I had question so they were supposed to attend with instructions which partially did but they have changed the status of automatic payment without I even having told them to do. It got me by surprised but they surely should have been honestly asked ( as I've been an user/client for 5 years ) for my permission If wanted to proceed with any alteration without doing this intrusive action as they have taken. 😨 Anyhow, I am now going to keep reading all the articles, document pages you have kindly arranged and scheduling in the next days this new subscription to KS protection. And hopefully with no bugs except for incompatibilty with the protection operating while doing certain actions such as background scan ( rootkit ) or updating when I have other programs in motion. But it will end to me once again to study this new antvirus protection review about. I thank Kaspersky forum for the guidance it have been providing when so much need.

Very much thank you for this letter and kind attention since the regional support did not yet returned me with an answer. 😞 But I still need to adress about my renewal subscription some notes as it is related to Kaspersky Internet Security if I continue to extend this license it might not be converted automatically as it seems to Kaspersky Standard so will have to be looking to do the old method in uninstalling all traces of KIS to install KS. I am still reading all documents you're brought and I don't mind losing 39 days left of my current license. In fact I've always been stepping into extend the uses for another year before the end of days just to be sure the extension will be granted. But in this situation is another picture since Kaspersky regional store have been selling me Kaspersky Internet Security since 2018 and the only way to argument about this term is through their support in my region which again still no response 😣. If I had to seek the old methods in uninstalling all traces of KIS on my disk and install fresh Kaspersky Standard will the interruption of the protection compromise me of anything in the short pause? I have in the last 5 months moved to a brand new computer with Windows 11 Professional 22H 64 bits and ever since I have downloaded/installed onto this machine Kaspersky Internet Security using My Kaspersky access and during use of the protection. It still present bugs that haven't solved ever since I was on Windows 7 Professional. Always wondered why the company rushed to KIS 21.3 when KIS 21.2 was functional and had no problems at least on my end.

Greetings. I have sent these same question to regional support central by e-mail but wouldn't hurt to ask for assistance here. Some of the question regards: (1) - When subscribing to Kaspersky Standard/Premium. Do I need todownload a new installer directly from 'My Kaspersky' along with the new license? (2) -Do I have to completely remove the current 'Kaspersky Internet Security' antivirus before installing a new one? (3) -When purchasing the new 'Kaspersky Standard/Premium' license, by entering the serial code in 'Kaspersky Internet Security', will this new antivirus service will it be identified and be convert to the current antivirus, without requiring to uninstall my current protection? (4) -What steps should I take to cancel the automatic renewal of my 'Kaspersky Internet Security' so that I can start the new license with automatic renewal, if possible? (5) -Can I export my user settings and configurations from 'Kaspersky Internet Security 21.3.10.391(k)' version to be applied or imported on the new Kaspersky Standard/Premium antivirus settings? Or are they much diferent and could cause unknown bugs or conflict? Much obliged to anyone of Moderation and Flood and Flood's wife for the help and assist in the past.

Unfortunate can't do that, otherwise I will lose the rest of days Stills left to expire. Next year will have to get used to Kaspersky Standard but untill then I will be keep using my active licence. About not getting no proprer response of this community. It is disappointing but I'm glad I have fixed the issue. All I had to do was to deactivated KIS firewall and antivirus, turn off Microsoft remote assistance, and turn off Windows Defender in firewall column. I will be posting screenshots on a later comment If needed but If I had resolve the issue then it wont be required, right?

<!>Sorry but the subject text had plenty typos and I was taking too long edit. And for that, I could not make the changes on time.<!> EDITED: Recently, about 3 days ago, I have moved to a new PC with new HD storage and operating system so on the first day after installing all drivers, MS updates. I've logged to My Kaspersky account to unlink the previous computer access and register the current one and start downloading KIS app. So the installation went normal, I've managed to essentially focus the Security rules to Kaspersky Internet Security as main provider app to secure the computer then I have disabled most of Microsoft Defender settings and yet on Windows Security control panel, the notifications exhibit wrong which app is active. ALL of KIS services including antivirus, firewall are activated but so are Microsoft Defender settings after I've thought they were turner off. Microsoft can only be paused and not turned off nor uninstalled. So MS Defender and KIS are running along together with Windows Security Control panel showing both the antivirus and firewall being deactivated. On the first day, I've suceeded somehow to make Win.11 to understand the which will be the main protection is going to be in charge. In Thais case, Kaspersky service but all of the sudden MS Defender keep turning back on and both protection are running together with the persisted issue in Windows Security control panel saying wrong. My apologises for using the phone to take the screenshot but my local internet provider lost conectivity due to bad weathers situation and I was efiting mostly the image to translate the language.

Recentely about 3 days Ago, I haver moved to a new PC with new HD storage and operating system. So on the First day after installing ALL drivers, MS updates. I logged to My Kaspersky account to unlink My previous computer access and register the currente one and start downloading KIS app. So the installation went normal, I've managed to primary make Kaspersky Internet Security as main provider app to secure the computer. I have disabled most of Microsoft Defender settings and yet on Windows Security Control panel. The notifications accuse wrong. ALL of KIS services including antivirus, firewall are activated but so are Microsoft Defender settings after I've thought they were turner off. So MS Defender and KIS are tuning together with Windows Security Control panel Windows showing both deactivated. On the First day, I've suceeded somehow to make Win.11 to understand the mais protection Will bê in charge of Kaspersky service but ALL of the sudden MS Defender keep tuning back on and both protection are tuning together with the only issue in Windows Security control panel Windows saying wrong. My apologises for nota using the phone tô take the screenshot but My local internet provider was cut off due to bad weathers.

In sort of answering to your three observations regardless or not was not intirely related to what I've wrote about but I might be misjudging the conclusion. Reading the instructions guide at the support, all of FAQ sections doesn't clarify what I was presuming in what I had to do if an active license is still covered. The automatic renew will be permanently locked onto this Kasperky suite and for that will I be continue safe if I proceed to renew my license? Or should I seek those newer Kaspersky series sold at the store and not by https://cart.kaspersky.com.br/ Just like today I've received the order to renew my license for Kaspersky Internet Security. They have a pending payment untill April 3rd for a higher price which in the past years, I've been paying this elevated cost to keep Kaspersky Internet Security operational, updated and functional. Going to annex a order image about. Since I've been debating about how unpredictable can be the future about keep operating on Windows 7 system, what I want to know is do I keep to pay this elevated price on a old protection or order a new Kaspersky series sold at the store and then cancel my active subscription to keep under protection on a outdated operating system. I am aware the prices at these new Kaspersky series at the store are much cheap but that doesn't consern me if one or another Kaspersky decide to drop the protection and to Windows 7. This is what I'm afraid, I still can't invest in a better machine since the value still way out of proportion where I state.

Well, I do find complicate to follow the support page instruction since it doesn't quite fit the scenario I'm on. It didn't clarify anything I was imagining therefore I was not helpful. Is just a simple question, my renewal subscription scheduled this friday will it be required to pay for these new Kaspersky series or is Kaspersky Internet Security still being sold at the store? Answering to your other observation...it itches for me to say I dislike a lot new layouts, new designs just like in KIS 21.2 untill KIS 21.3 they remained the same aspect and was awfull compared to KIS 18. It takes me alot of time to be comfortable with changes, really do bother me to see there have been designs from 2018 version that certainly was clear and better than they were in 2022.23 version. Anyhow, getting back on the horse and taking to back to my question. Do I still need to uninstall the antivirus program and install the next selected license I get to choose or will my Kaspersky Internet Security 21.3.10.391(j) be convert itself like whenever there were newer versions of Kaspersky Internet Security back in 2018, 2019, 2020 and so on?

Will I have uninstall the antivirus program currently is installed to download Kaspersky Plus accordingly to store page? My payment is scheduled to next friday due to automatic renew system and what is going to happen? Will Kaspersky Internet Security 21.3.10.391(j) convert itself to Kaspersky Plus or I will be forced to download by myself the application and uninstall the current one to install a diferent program just called by name because they all do the same protection like the three old series. I can't quite understand this controversy in changing Kaspersky basic, Kaspersky Internet Security and Kaspersky Total Security names if there are users at the forum claiming to be using so can someone clarify this sudden change on the each antivirus suite?

Sorry I'm confused with the information you brought to me. If KIS 21.3 is no longer being developed why do I keep receiving every day couple kbs downloaded? So what I do if I continue to extend Kaspersky Internet Security offerted in the subscription page for another year? Which service shall I search then? I got two PC, one with windows 7 professional and the other windows 8 basic? Which Kaspersky suite are capable to run? @Flood and Flood's wifeThis is the link adressed to other protection programs are compatible but does not explain too much when I doing my research in the support domain.

I still remain operating under Windows 7 because I'm uncapable to build an ideal PC for latest Windows OS. Anyhow my KIS 21.3.10.391(j) still have been receiving updates and what I would like to know if Kaspersky company will likely continue to protect those cannot use a modern operating system this new year of 2023. The article found in the support center hasn't been updated since 2021 and the compatibility section only list other protection softwares are able to run with Kaspersky Internet Security.

Ohh did not know that. But the store page still sell Kaspersky Internet Security, Total Security and Kaspersky antivirus suite series. Why haven’t Kaspersky updated the article on all of those product pages? It seems obvious to ask but still will Kaspersky Internet Security be upgraded onto this 21.5 version only available so far on this series Kaspersky Basic, Standard, Plus, Premium ? Anyhow thank you again for quickly reponding another doubt I couldn’t locate at.

I’ve tried to participate on a open conversation dedicated on this same question, regarding the circumstance in continue to use genuine Windows 7 series after 2021. Nobody seems to answer back there so I decided to ask again now two years after that thread was made. I’m curious since this thread still open. The article on support page is already 1 year old was last reviewed april 2021. I cannot afford upgrading to windows 10 yet because my current PC is really weak. My license is 59* days left to expire. Can I continue reneweing without knowing if Kaspersky will stop supporting this year or untill next year win.7? My e-mail adress got inform about automatic renew system and is schedulling a bill on the next days so I would like to know if I can continue to use KIS 21.3 or if this year will be another upgrade and or will I be harmed after paying for an antivirus suite that no longer will operate under this Operating system.

I’m curious since this thread still open. The article on support page is already 1 year old was last reviewed april 2021. I cannot afford upgrading to windows 10 yet because my current PC is really weak. My license is 60 days left to expire. Can I continue reneweing without knowing if Kaspersky will stop supporting this year or untill next year win.7?

Here it go:

Since March 6th the data bank daily searched for updates, everytime now when I turn on my PC and click open KIS 21.3.10.391(h), I receive some add from Kaspersky logo to rate the antivirus app. But here is the thing I always turn on my machine offline and after a while that advertise or rate window get closed, and I can’t bring that up. It has been annoying me since everytime I restart my PC to get this over with, that add just won’t stay up for too long. Is there someway to turn off this add? I mean should an antivirus application use advertisements of this kind hidden in the application? I can’t remember this happening in the past since KIS 18.

So this article is located on licensing and purchase section. Wasn’t aware. Thanks for informing and very glad I can continue using the same KIS license. Thank you and much appreciated.

It has been delayed by my own to choice to continue on Windows 7 for but now plans have been made to move on. Since the articles offered on KIS support article regarding removing, uninstalling Kaspersky Internet Security have been inefficient to my doubt. It has been since 2019 if I remember to manage Kaspersky Internet licenses and on which machines are currently running, they all are storaged on My Kaspersky account. My question is : Do I have to go to My Kaspersky account and unsign or edit some parameter there before I wipe my HD and install the new Operatin System? Since my license is active on one machine only and the purchase is for one machine, how do I can keep using the rest of days have left on that license onto a new machine with a diferent Operating System? I have opened a ticket onto regional suspport but I have been waitting for two days and there were no response back so I’m willing to ask here about this.

So this unknown bug that have been getting deeper I study more about but the problem is showing diferent aspects on the result since May 10th where now rootkit scan will get paused if I open or have been executing these two programs that I have so far seen simultaneously pausing or showing signs of rootkit scan been concluded before reaching 100%. Since I’m still operating on Windows 7 and the other machine on Windows 8. Both computers showed that opening notepad program while rootkit scan is running. The effect taken are stopping and pausing the progress on the scan. But on the actual I’m presented using Windows 7 OS indicated also another program when open or are being executed while or when rootkit scan is about to start is that stop completely the progress of the scan and become paused but the message on KIS interface under background scans are located show rootkit scan finished 39%. If these programs are closed, the rootkit scan go back up and continue to progress. The interface is odd and show there are inconsistency in the sentence and about the behavior that have been happening since Kaspersky Internet Security 21.3.10.391 (b) from updates that were installed from May 10th. These were programs I had issue while rootkit scan is running: Gimp 2.8.14 Notepad ++ 6.1

So like I said and I’ve been complaining about rootkit scan are being paused for no reason explained so far when are being executed background just like on your image showed from 3 days ago dated on 3/5/21 between a minute and two minutes after showed the rootkit scan was started twice showing it have been paused for unknown reasons. Which I assume was being done background. So It has been 3 days since May 4, I’ve sent my answer back to Kaspersky support from my region and they still haven’t answered back however the website show the ticket still being processed. I find weird how late they are to answer me back and I can’t update the ticket with the new finds I have discovered during the last days. So try the best if to follow my understanding. As I was and still studying this annoying and unknown conflict that make rootkit scan to not follow 24 hour daily procedure but also get paused while doing in background but if the interface is brought on screen, the progress is never paused. So my very first suspicious about the option to deactivate verification scans while working on battery could be the reason for rootkitscan were not starting every 24 hours is wrong. I have learned a bit more about and I have stronger sense the option about fullscreen game mode is the reason rootkit scan are getting denied every 24 hours after. In the past 3 days I was playing games in fulllscreen and I as usual I quit and wait on desktop minutes before rootkit scan is about to start. When it began with KIS interface brought on screen I followed the progress being executed normal, without pause and being completed 8-11 minutes after, and instead of 18-30 minutes way after. But about last night since I was not playing anything just working in the machine, editting images, drawing and stuff alike. The rootkit scan should have followed ‘last time’ date which at 21:45. So I did wait and there were no signs about being started...waited again with Kaspersky Internet Security interface on screen and no sign about starting up. So 10 minutes after the expectation I tried something that from days before yesterday was to execute some video, music on fullscreen mode...waited 3 seconds and exitted the video, music and back to desktop, the rootkiscan started at last! So have studied this much about and I assume the reasons for rootkit scan are denying 24 hour rule daily scan is because there is some unknown bug that conflict with this option: Fullscreen game mode might be the reason to rootkit scan have been avoiding 24 hours daily scansIf this is happening only to windows 7 users then this issue haven’t been examinated completely or was never found when the company released way too soon Kaspersky Internet Security 21.3.10.391(a) and Kaspersky Internet Security 21.3.10.391(b). Therefore all I can do and wish to inform the community about this matter and if anyone have the interest to help another user in this conflict. Test these finds I have learned and share with the world and of course sent to Kaspersky support. However I am unable to update my ticket since the support in my region ‘’still processing’’ and I can’t do anything about.

Hmm...as I suspected rootkit scan are taking more than 11-8 minutes like used to be when back older version of KIS 20.0 when on KIS 21.2 rootkitscan were taking almost 13-15 minutes to run a regular verification scan and KIS 21.3 is using 18-28 minutes to run a scan? This behavior certainly have proved my point of course the behavior in pausing when running background or when not following 24 hours followed by the last time rootkiscan ended still unresolved. However your image doesn’t show if the rootkitscan was being paused and started again and finished. Check your rootkit scan by clicking on: Open rootkit/background scan and check if the verification was being paused;As example today 30 minutes after I turned on the computer, rootkiscan started normal but upon finishing I was curious why showed two times being started = iniciada which demonstrate the verification got paused for no reason since I was not connected to the internet. I usually turn on the machine unplugged from the internet cable for personal reasons since I have a schedule and routine to check the computer before going to internet. Anyhow today I don’t know why showed the scan was paused 2 minutes after being started at 21:01 and when I went to software updater noticed there were no automatic search for anything which could have discontinued rootkit scan but since that was not it then I don’t know what it was the cause of it. Ohh I have completely forgot to mention that on my last comment that Kaspersky Internet Security was still being operated on the 21.3.10.391(a) version so I think about May 1st KIS pass to 21.3.10.391(b) so I am not so sure if the symptoms about ‘’24 hour rule’’ and if background scan will work are back to normal but I will assume is not since today’s rootkit scan got paused when KIS interface was on screen so I still don’t know what have paused the progress.

So I have studied a bit more about this irresponsive behavior on background, rootkit scans since KIS 21.3 have been released and I have found, the '24 hour rule’ are no longer being followed but if I turn on the machine passing the last time rootkit scan have finished on the next day turning on the PC later on, the rootkit scan will begin 30 minutes after. So it has been 2 days, the ‘30 minutes programming rule’ have been working but ‘24 hours daily rule’ still inoperative. Of course tonight the rootkitscan went back and last 18 minutes to run a scan over 1.7k files which is considered very low and to take too much of this time show again Kaspersky Internet Security 21.3.10.391(a) is bugged.

After couple days struggling as usual to convice the suport in my region to understand this issue have been clearly identified in my experience as unknown conflict due to Kaspersky Internet Security 21.3.10.391(a) being released too soon after Kaspersky Internet Security 21.2.16.590(c) showed problematic behaviors as such I have listed on my other discussion. On the 8th conversation they were very much unreasonable to tell me to uninstall and install back KIS. Anyway I’ve been there, done everything I know mostly common that could be done and background scan like rootkit scan still act weird. Like yesterday the verification scan didn’t start at all even I did wait untill 23:43 when a day before the scan was finished at 22:12. But today when I turned on the computer at 19:01 and waited 30 minutes after, the rootkit scan start regularly. And the most surprisily thing is that the scan timelapse took less than 10 minutes like used to be to a count of 1.7k-1.8k files and since Kaspersky Internet Security 21.3.10.391(a) have been released I noticed rootkit scan have been taking aprox. +18-20 minutes to do the procedure. It has been slower and to compare with another machine I have home with basic protection of Kaspersky antivirus program. The background scan time lapse have been as well taking 20 minutes to do what used to be a quick scan that would take 8-11 minutes. So could someone be kind to lead a stronger direction to inform about this problem and let the company know about this annoying problem?

Okay, thank for your rapid response at the current time and yes I will try the support and see how it goes.

Unfortunally the problem still remain unsolved. I thought would have been fixed by tweaking some configuration in the perfomance section of KIS but didn’t do a thing about. I have turned on my computer at 16:05 and waited untill 16:56 working around in my desktop and at 17:07 rootkit scan followed the programming from yesterday that ended at 17:06 but with Kaspersky Internet Security interface closed and only following the progress through window’s task ray I have found myself stuck on the same issue that happened April 17. Rootkit scan when running background keep getting paused and never proceedThe rootkit scan started at 17:07 but paused for unknown reasons at 17:09 and I could not find a way to proceed so it kept hanging at 29% with 12 files being verified and simply got stuck on that progress for almost 3 minutes. So I went to background scan window and deactivated again and activated back. The message on report section showed instead of being paused at 17:09, changed to interrupted. But on the detailed report section showed diferently the information regarding when did start and when should have been paused but changed to finished at 17:12 instead being on 17:09. I’m still clueless about what is causing this complication to happen. Or there is a severe issue on Kaspersky Internet Security 21.3.10.391(a) databank version or some configuration that I have been using since the beginning of 2018 is making now unknown problems. I’ll be sending today’s rootkit scan document and my user configurations if this might clear things about what may be cause of the trouble. Seems like I can’t send cfg. format from configurations so what should I do since I keep failing to attempt to send any bug report or technnical issues I find with Kaspersky Internet Security to GSI website and the program itself. I shouldn’t be worrying about anything you asked since hibernate and sleep mode on my computer have been deactivated for many years ago but I do get frequently power surges in my home but the nobreak usually hold them at these situation but I never faced any power surge during rootkit scans. Only happen when I’m playing games for long hours without stopping.🤦 About how insisted you’ve been with pdf file is that like I said few commentaries ago is that I forgot to name proper to english the file but content of it had just the image in native language and a translation in english about what happened on April 17. Now there have been some disappointment about the experience for the very first time I see any verification scan to fail without any explanation and for that thinking it would repeat the procedure but never got it back. And if the rootkist scan get interrupted still obligate the user to wait for another 24 hours to start another scan? This is very much uncalled for since there should be a ‘’save proof’’ programming to whenever the schedule background failed to attempt should be repeated in another 30 minutes but I did wait untill 17:45 and there were no sign about having another rootkit scan. So I will have to wait for tomorrow and by tomorrow I will have go back and keep Kaspersky Internet Security open on screen while doing rootkiscan because of unknown reasons background isn’t working. However update schedules and automatic search is running proper in the background. Is just rootkiscan that isn’t working on background on Kaspersky Internet Security 21.3.10.391(a).