это правильное решение. Только лучше сразу приложить отчет GSI и трассировки. Их у вас все равно запросят, поскольку они необходимы для анализа проблемы. В этой теме есть ссылки на различные варианты решения проблемы, можете их попробовать.

Würde Dir Vorschlagen den Support zur Rate ziehen der kann mit einer GSI Analyse mal schauen wo es klemmt. Wir im Forum dürfen dass leider nicht mehr wegen Dsvgo 🥹

So, Neuinstallation hat nichts gebracht, Problem besteht weiterhin. Interessanterweise, fährt man mit der Maus auf das rote Symbol, steht dort nicht die aktuelle Versionsnummer von Kaspersky. Angezeigt wird Version 21.23.6.614, richtig wäre 21.23.6.614(a). Sobald das Symbol auf grün springt, wird die korrekte Versionsnummer angezeigt.

遇到层出不穷的欺诈网址，卡巴斯基还没收录到病毒库，卡巴的浏览器插件暂时无法拦截。 由于卡巴斯基Chrome插件手动上报需要操作2步才能上报，尝试开发一个自动上报的插件，但是没成功。希望能点一次就能读取所在网页的网址，然后实现自动上报。 还有一个，希望这个插件能联合WOT的信誉评分功能，做出一个联合的反应机制。

Hello @Mar, Thank you for posting back! Follow our original advice: Still having a problem, reach out to Kaspersky Customer Service -> on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as per yr system; please provide a *detailed-history* & *do not use the AI-bot to submit the request* Thank you🙏 Flood🐳+🐋

Hello @Inexperto, Thank you for posting back & the information! We're delighted to read the issue is resolved by uninstalling Kaspersky VPN, which, on Dec 11th, 2025, (you) advised was installed but disabled. Well done! KIS (Kaspersky Internet Security) is Kaspersky's *old* software, it's been replaced by Kaspersky Standard. Eventually KIS will reach EOL & be withdrawn, Kaspersky have not announced any EOL dates atm. KIS (Kaspersky Internet Security) as a standard software package doesn't come with VPN, so perhaps (you) had a stand-alone Kaspersky VPN OR (you) have the *new* Kaspersky Plus which Kaspersky, in all their wisdom *also* refer to as: Kaspersky Plus Internet Security As per our *original* post, please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T. Thank you🙏 Flood🐳+🐋

Hello @Judy K, Welcome! Kaspersky *are* & *have been* transparent that their software & ARM are not compatible, refer: Kaspersky for Windows, Hardware and software requirements: Kaspersky offers a 30day money-back guarantee - IF (your) circumstance meet the criteria follow: Contacting Customer Service & How to request a refund? -> fill in the template as shown; include a *detailed history* *do not use the AI-bot to submit the request* Thank you🙏 Flood🐳+🐋

Recommend against buy Kaspersky. They are not keeping up with technology. For over 6 years, they have been writing about ARM architecture and for 1.5 years, they have been saying they are upgrading so their products can work with laptops using ARM. But they can't do it still, so you are wasting your money if you buy from them. I was convinced to upgrade to Premium and it won't work with my new laptop. Calling them Kaspersky KRAP now.