Hello, @LogicEdge you need use latest build of our product. https://support.kaspersky.com/common/beforeinstall/16085#block1

hi @Berny I've been facing the same issue and suddenly lost my VPN access. I was on a call with support (case 17932318) and was advised to reinstall my apps on Mac/Android. My macOS shows an unlimited subscription, but Android now prompts me to purchase one, providing only the option to use a free server (300MB/day). I would appreciate your help. Thanks.

Looking sharp sir Hasan. i knew with one look in your eyes you had the answer, and you were right, it was my network connection. my vpn installed with kaspersky premium and was not configured or connected, once i changed it to Toronto the activation of kaspersky premium worked instantly. interesting to note while my vpn was not configured (on but not connected) and I logged into this site, the site detected me from the US even though my ip was from canada (im using starlink), which might be another clue to the default vpn dns settings being messed up? Sir Hasan, i would mark you as the right answer but the debacle to resolve the mystery of kaspersky VPN DNS problems continues. So even with a clean install and settings of Kaspersky premium and VPN, the VPN still has issues with loading most sites like dnsleaktest.com

Hi, You can try to change internet connection a mobile network like mobile data for activation. Then you can change your internet again. Thanks

i tried uninstalling kaspersky premium in hopes to reinstall so the vpn would sort itself out but now im getting "Activation code is invalid for this region error" which ive never had an issue before. my account and ip is both canadian and my windows region was set to US when installed but that was never an issue before. ;n; Also where the hell is support, i tried email phone and messages but they all end with no dialogue or email confirmation, and tried on both firefox and chrome. now i cant even use kaspersky antivirus and theres no support... i did pay for premium ;-; this really sucks. at least i didnt uninstall my password manager i dont know what to do x-x;

Since the new update it's been pretty chaotic. This update (21.23.6.614-2) introduced WireGuard-based VPN tunneling for improved speed and stability but it also seems to have broken DNS resolution. I have Android and windows devices with this VPN and they all have the same problem. If you are comfortable, you can try changing the DNS with 1.1.1.1 and/or 8.8.8.8 on the Kaspersky VPN WG Nt Adapter Tunnel to test it out. BUT I do not recommend this as a work around as this may leave you vulnerable for data leak. Make sure you let support know by creating a ticket and mention the known issue for version 21.23.6.614-2

Aqui mesma coisa!!

I've been having VPN issues as well for aboot the last 24 hours. I have Kasper Premium. Appeared to mainly be an issue only with my Samsung phone as my aged laptop running Win10 appeared fine (although I didn't spend a lot of time on it). Some sites (ie bitchute) will load a page, but not the video and some sites won't load at all. Tried both Opera and Firefox. I noticed some success if I also engaged the VPN built into Opera and of course total success if I just turn the Kasper VPN off. I have uninstalled and reinstalled Kasper Premium as well as both browsers. My Spidey senses were tingling when the VPN disabled last night and flashed the message my download limit was reached (it's unlimited). I've 18 days left before renewal, so I hope Kasper gets this corrected quickly because I don't want to switch providers. Edit....I agree with others, it is unfortunate Montreal has lost their servers.