Вчера скачала каспрески чтобы проверить на наличие вирусов и тд. После я переустановила виндоус и почему то говорит, что одно устройство уже есть и по моей подписке это максимум устройства. Но, по сути это тот же ноутбук и то же устройство следовательно. Хочу запустить проверку, но изза этой проблемы не могу(

Hello @TINATINA, Thank you for your response. We're not sure why (you) feel compelled to repeat what (you've) previously written - ad infinitum, everything (you) wrote in (your) previous posts; has been read. Kaspersky engages with thousands on subscribers on a daily basis, those engagements are allocated case numbers so that subscribers can be supported in the best possible way. People are trying to assist (you), in the Kaspersky team & in the Forum portal. (You) make the choices (you) do. The Double VPN was *never* available for android & (your) topic was identified as Android specific, *some* subscribers are *already* advising Double VPN for Windows - has been restored for them, those subscribers have been working closely with Kaspersky. Observations: Creating the AIDA report takes less than 5 minutes -> our seven-year old daughter does it for us whenever we need to submit one to Kaspersky. It's true no-one should be *expected* to have *advanced* technical-skills to manage & OR assist Kaspersky trouble-shoot an issue, especially one that Kaspersky / PureVPN caused & YES - it's HUGELY frustrating when the support people act like it's YOUR fault - but Kaspersky needs the data to do the analysis - they cannot replicate the issue/s & installing the Kaspersky 'debug' version & finding the logs is (IOO) well within (your) level of expertise - (you) are clearly a skilled communicator, also the Kaspersky support team *will* support (you) with the process - IF (you're) willing to engage.... (you) choose to do whatever (you) choose to do @TINATINA - there are people waiting to help (you). Have a good day. Thank you🙏 Flood🐳+🐋

Hello @Jassie_Dave, You're so very welcome! Thank you for the great news!! Thank you🙏 Flood🐳+🐋

@Flood and Flood's wife I would like to update you that Thailand's location is back and the number of locations has increased to 99 , now I have to wait patiently for the router feature, protocol selection and Double VPN options are back😅 my case no. ID INC000017986785 Thank you @Flood and Flood's wife and Kaspersky support team.

почему нет возможности откатить на рабочую версию программы?

Hi RoBIN, You can authenticate it with the Activation Code from your Kaspersky Account, or get it emailed to you from the Kaspersky Plus interface. It may also be easier to uninstall the VPN, restart, and install it from scratch using your Activation Code. But this, and many other problems, are happening across the board with countless users and multiple devices and platforms. Please do not try to fix it at your end. The problem is with Kaserpsky's integration of PureVPN into their security architecture and can only be fixed at THEIR end. To test, try a free VPN temporarily, it should work without any issues showing your system configuration is correct. Good luck

Sent a support ticket 6 days ago and received 2 replies only, both asking me for logs, system info and many things that are obviously not related to the problem, are the customer support people not told that the issue is your service and not my completely unrelated 4 devices all on different versions of the app and now updated to equally useless latest versions? It's fairly straightforward that whatever update was done, was done incorrectly or to extremely low quality servers and now doesn't work. I asked for a partial refund at the very least because I paid for a service and I got an application that has to stay turned off and no service but "I'm out of the 30-day period" so I can't even get my money back after years of paying for this service. I don't see any updates anywhere and this was after the atrocious changes announced at the end of November, "update to the latest version" does nothing, I've been on the last 3 "latest" versions and the debug version, unable to refresh gmail or get a whatsapp message, even play a youtube video on a computer. For all the people who will rightfully cancel the service, you should at least post an update explaining that the service doesn't work or instruct your customer service to be honest instead of saying that updating the application will magically fix the bad service provided.

Following the recent upgrade of Kaspersky VPN to new servers, partner companies, and providers, many applications on Android mobile phones and tablets that were previously working perfectly and continuously before the upgrade are now non-functional. These include Gmail, Maps, Google Earth, application downloads, Google and Microsoft Authenticator apps, receiving messages via SMS, receiving OTP messages for bank transaction confirmations, and many others. If you disconnect from the Kaspersky VPN, everything works perfectly. If even a free VPN is selected, everything works perfectly. Do not burden your customers with a plethora of incomprehensible and complicated technical actions for simple users of your application. PROVIDE a solution to the problem that you, through your actions and changes, have massively caused to your customers. There are dozens of much better VPN applications out there with many more provided features and functionalities—including Double VPN (a feature you discontinued). You will lose customers who are now struggling because you chose to make changes without the necessary prior preparation for problems that would arise from such a change while the system was in operation.I have already installed and reinstalled the newest version of the application, just as I have uninstalled and reinstalled Kaspersky Premium at least 5 times using the link provided to me by the technical support/help desk. However, the problem persists, and it does not work in any of the reinstallation attempts.Until the upgrade, I was using Double VPN(on pc ,not on android smartphone, in the United States, specifically across two cities: Washington and New York. Now, after you removed this feature, I select New York, but the issues I mentioned previously still persist (the applications listed above do not work). Thanks,Tina