Sent a support ticket 6 days ago and received 2 replies only, both asking me for logs, system info and many things that are obviously not related to the problem, are the customer support people not told that the issue is your service and not my completely unrelated 4 devices all on different versions of the app and now updated to equally useless latest versions? It's fairly straightforward that whatever update was done, was done incorrectly or to extremely low quality servers and now doesn't work. I asked for a partial refund at the very least because I paid for a service and I got an application that has to stay turned off and no service but "I'm out of the 30-day period" so I can't even get my money back after years of paying for this service. I don't see any updates anywhere and this was after the atrocious changes announced at the end of November, "update to the latest version" does nothing, I've been on the last 3 "latest" versions and the debug version, unable to refresh gmail or get a whatsapp message, even play a youtube video on a computer. For all the people who will rightfully cancel the service, you should at least post an update explaining that the service doesn't work or instruct your customer service to be honest instead of saying that updating the application will magically fix the bad service provided.

Following the recent upgrade of Kaspersky VPN to new servers, partner companies, and providers, many applications on Android mobile phones and tablets that were previously working perfectly and continuously before the upgrade are now non-functional. These include Gmail, Maps, Google Earth, application downloads, Google and Microsoft Authenticator apps, receiving messages via SMS, receiving OTP messages for bank transaction confirmations, and many others. If you disconnect from the Kaspersky VPN, everything works perfectly. If even a free VPN is selected, everything works perfectly. Do not burden your customers with a plethora of incomprehensible and complicated technical actions for simple users of your application. PROVIDE a solution to the problem that you, through your actions and changes, have massively caused to your customers. There are dozens of much better VPN applications out there with many more provided features and functionalities—including Double VPN (a feature you discontinued). You will lose customers who are now struggling because you chose to make changes without the necessary prior preparation for problems that would arise from such a change while the system was in operation.I have already installed and reinstalled the newest version of the application, just as I have uninstalled and reinstalled Kaspersky Premium at least 5 times using the link provided to me by the technical support/help desk. However, the problem persists, and it does not work in any of the reinstallation attempts.Until the upgrade, I was using Double VPN(on pc ,not on android smartphone, in the United States, specifically across two cities: Washington and New York. Now, after you removed this feature, I select New York, but the issues I mentioned previously still persist (the applications listed above do not work). Thanks,Tina

Thank you for your reply, but it cannot help resolve the problem because Kaspersky Premium and the VPN integrated within it do not have settings to select the protocol you wish to use (e.g., WireGuard, Hydra, Catapult, etc.). Therefore, this does not solve the problem. The same Kaspersky Premium VPN, until a few days ago (before the upgrade, change, modification that the company made, informed us about, and instructed us to download the new version), worked fine. Since we are obligated to use the VPN integrated into the Kaspersky Premium package under our purchase contracts, we were forced to uninstall and reinstall the entire Kaspersky Premium on our Android devices. The VPN continues to operate with malfunctions on the same Wi-Fi provider, cellular network, or any other network we have tested; it does not connect properly and does not allow installed applications (Gmail, Maps, Google Authenticator, Microsoft Authenticator, etc.) to function correctly. As soon as we turn off the Kaspersky VPN and select another provider, for example, the free Windscribe, everything is immediately OK, and the applications revert to their correct functionality. For instance, the SMS messages that were not reaching the devices arrive instantly in a bulk delivery. If your engineers would take the time to read everything I have written here, and wake up from their slumber, showing some interest in the poor state of the VPN service they provided, everything would be fine. But they have fallen into hibernation, relying on the firm's old reputation and past glories. In business, no matter how large and robust you are, you survive and grow only if you respect your existing customers—who have trusted Kaspersky and paid substantial money for dozens of licenses—and do not cause them problems. Thank you, Tina Hello,thank for your answer, Thank you for your interest. I do not have a case code to provide from the Kaspersky PURE help desk. As I have already written to you, I uninstalled and reinstalled Kaspersky Premium on my Android phones 5 times, and the VPN either does not work or is malfunctioning, and cannot operate with all the aforementioned Android applications (from my previous message). The customer is simply a user of fully functional applications. The customer is not a technician to have knowledge of all the steps listed below, which your engineers suggest for a potential resolution. The customer cannot dedicate their valuable time to providing support to a company that should have tested beforehand and be 100% sure that the applications it provides function absolutely perfectly, as they did before your last upgrade. The steps indicated to me are the following, and I have not performed them, nor will I do so, because I consider this not to be my job. They are too complicated for my knowledge, and I am not obligated to perform them. You have heard and read that your customer has these problems; let your excellent engineers think about what could be causing all this confusion on an Android phone. I had no problems whatsoever before your upgrade. Technical Steps Provided by Kaspersky (Refused by User): B) If the problem persists, please send us an AIDA report and the diagnostic version logs of Kaspersky, from the device in question: B.1. AIDA Report: To do this, download the free utility "AIDA64 (by FinalWire Ltd.)": https://play.google.com/store/apps/details?id=com.finalwire.aida64 Once the download is complete, run the file. Click the three-dot button in the top right of the device. Click the "Send report via email" option and send the report results to your inbox. Then, open your inbox and look for the generated report (it is usually an email with the subject "AIDA64 Report for Android v2.XX"). Copy the entire report, paste it into the already open Kaspersky email reply, and then click "Send." B.2. Kaspersky Diagnostic Version Logs: Steps: Uninstall the current version of the Kaspersky application from your device: https://support.kaspersky.com/help/Kaspersky/Android_11.128/fr-FR/71927.htm Disconnect your device from your account (important): https://support.kaspersky.com/KPC/1.0/fr-FR/95350.htm Restart your device, then install the English language Kaspersky Debug (diagnostic version) application from this link: http://cas.pr/KIS_debug After launching the application, log in to your My Kaspersky account. If the VPN is still running in restricted mode: Connect your mobile device to your computer using a USB cable. Access your device using File Explorer. Look for the files "kisa_(date and time).log" in your device directories. These logs are located at the root of your device storage: /sdcard. Send us these log files. Since they are too bulky to attach to an email, please use the following link to download them, specifying your file number: https://box.kaspersky.com/u/d/9a062e4ce3a04396bafb/ Once the files have been downloaded, please notify us via email, as we do not receive email notifications. Thank you for your cooperation." Given that your tone is not appropriate for the competence and position of a Master on a complaint forum regarding malfunctions, we must inform you—so that you, who merely possess titles without substance, may learn—that not only is there a country-specific help desk in Europe for users who have a Kaspersky Premium license, but also a live contact phone number is provided per country for customer users. Furthermore, you should take into account the complaints, especially since you hold the position of a 'Master' in providing information here, that your customers are not obligated to undergo crash courses in technical skills to solve problems they did not cause. This competence belongs to your own engineers. According to European legislation, the relevant Directive, and corresponding European court decisions, the customer states the problem, describes it (as the relevant European Directive on consumer products states—this includes technology products, software, etc.), and based on this simple description, you are required to search for and find the solution. Your tone and offensive behavior are not helpful given the difficult situation your company and products already face in America, and if you behave this way, it is to be expected in Europe as well. On our part, when faced with such treatment, we will request the intervention of the competent supervisory authorities of the European Union and the European Commission. It is very easy for us to find justice. We thank you, in any case, for giving us a full understanding that you are merely setting up forums out of a rush to follow trends, not to help and resolve problems, but just to show that you have an information forum. As we informed you above, we will escalate this legally (civil actions, etc.) and we will also ensure that tens of thousands of your customers are made aware of your indifference, improper handling, and disregard for the damages caused by the upgrade of the existing product. We wish you success operating in countries where there is no accountability for business actions, so that the wheat may be separated from the chaff and serious companies may develop, not opportunists who relied on their initial reputation and then forgot that this can quickly vanish with global bad publicity. Farewell. At least my followers, who number at least 350,000, will be thoroughly informed of your actions. P.S. As you assert your specialized status, it is not absolutely certain that purchased Kaspersky Premium licenses—acquired for dozens of users—will be utilized exclusively on Android devices. It is highly probable that they will also be used on desktop computers. It is there, Sir, with your imposing forum Master title, that you used to provide Double VPN in USA, a feature you no longer offer. Therefore, your attempt to diminish the value of my information/complaint—which aims to resolve the problem you caused with the new VPN upgrade this December—has fallen flat, much like your overall handling of the issues confirmed by the user. Thanks , Tina

Mesmo problema aqui, assinatura premium e nada da opção da vpn para roteador.

Estou com o mesmo problema, a opção sumiu por completo.

@TINATINA Kaspersky VPN operates on the WireGuard protocol and its use may be restricted on certain networks. Please check with your internet service provider to confirm protocol support. To check whether VPN issues are related to WireGuard protocol restrictions on your network, try connecting to another network. If you can connect to another network, it is highly likely that this is the cause of the problem ?

çift vpn özelliği gitti nasıl geri gelebilir ?

Полная переустановка должна решить ситуацию. 1. Удаляете стандартным образом. 2. Перезагружаете компьютер. 3. Скачиваете и устанавливаете последнюю версию.