6 Dec 2025 ! No new update ! No fix !

Nice AI-generated text. Can you please repost that in your own words? There are a few inconsistencies. For example, what data was transferred to the unknown IP? Was it taken into account that Kaspersky essentially acts as a proxy? Who claims that the IP belongs to Russia (it is actually located in Frankfurt, Germany)? With further information, it might be possible to make a statement, but not yet.

@Lê Huy Hoàng Weclome. Please reach out to the Kaspersky Technical Support team via https://support.kaspersky.com/b2c

1. Initial Context and Symptoms Infection Vector: Likely initiated by running a cracked tool/software. Symptoms: Received unsolicited Microsoft one-time codes and password reset emails. Security Setup: The affected machine runs Windows 10/11 with Kaspersky running in real-time (no alerts). 2. Technical Findings (Forensics) The following critical findings were discovered not through manual user inspection, but through an AI-assisted diagnostic process: AI-Guided Diagnostics: I used an AI Assistant to analyze suspicious system behavior after initial self-detection failed. The AI guided me through terminal commands (such as netstat -ano and tasklist) to map network connections to running processes. Crucial Discovery (The Compromise): The diagnostic process identified a highly suspicious external connection associated with PID 5752. Mapping PID 5752 confirmed it belongs to the Kaspersky (32 bit) process. The connection was directed to a foreign, non-Kaspersky IP: 81.19.104.253 (in Russia). Conclusion: This provides strong evidence that a Stealer/Trojan malware used Process Injection to hide and operate within the trusted Kaspersky process space, thus neutralizing the protection and exfiltrating data. 3. Damage Assessment and Actions Taken Data Compromise: High risk that the Enpass Master Password and local files have been compromised. Immediate Actions: Network Disconnection: Permanently disconnected the machine from the internet. Emergency Password Change: Changed all critical passwords using a separate, trusted device. Future Plan: Planning a full, clean Windows reinstall. 4. Request to Kaspersky Experts I am seeking the community's and Kaspersky's official guidance on: Confirming the validity of this AI-assisted finding regarding Process Injection into the Kaspersky process. Guidance on how to formally report this sample and the associated C2 IP (81.19.104.253) for analysis by Kaspersky Labs. Any recommended steps for advanced artifact analysis that should be performed before the system is completely wiped.

Arkadaşlar sorunun çözümü yok 10 gündür düzeltemediler global forumda kısacası çözmeye çalışıyoruz dediler tahminimce bu sorun 1 ay sürcek gibime geliyor.

Got the exact same problem. Kaspersky scan can froze for hours and shows warning on the trojan in Samsung Internet app when clicked. I'm surprised it's not been resolved yet. It's really billions of customers affected so it's most likely a false alert and is not corrected in data base. I did re-install the app when got the warning right from Google play store but got the same warning when Kaspersky scanned. I also had the same warning about Trojan in Samsung Wallet few months ago but I don't really use this app so just deleted it. Now I think it also was a false flag. I wonder if somebody at Kaspersky lab doesn't like Samsung 🤔

@ahmed 995 Welcome. Please reach out to the Kaspersky Technical Support team via https://support.kaspersky.com/b2c and include as many technical details as possible.