I have activated today a new subscription for kaspersky premium, I have tryed to swap from my old one to the new sub, but at the time (few hours ago) I wasn't able to connect, so I tryed uninstalling and installing again the kaspersky app from my pc; now I find myself unable to log in as after a few seconds of loading it says "Impossible to connect to servers". Password manager and vpn apps work just fine, the subscription changed to the new one, and I didn't uninstall them; only "kaspersky premium" app is giving me problems. How can I fix this? Is there something I can do or do I just spam the "retry" button until eventually it does connect?

Тогда собирать трассировки и смотреть, что перехватывается, после принимать решение.

Hello， 请问你使用的是什么版本的卡巴斯基软件？21.23.6.614（a）？

Hello @crapshoot, Welcome! Not sure if (you're) referring to OpenVPN - IF yes, the option is no longer available due to the transition of vpn from Pango to PureVPN, the option *may* be made available again in the future -> as per Kaspersky's Danila T. -> due to the 'infrastructure-change' (i.e. Kaspersky is transitioning from Pango to PureVPN) -> there's been: A consolidation of VPN servers from ~105 to ~85, most common servers will remain. The router feature - OpenVPN, protocol selection and dual VPN options will disappear = no longer be available, at this time. Kaspersky are committed to continuing to expand coverage and add new features in upcoming updates. If (you're) referring to something else please post back & OR contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts Thank you🙏 Flood🐳+🐋

Hello @Rhi, Welcome! Which Kaspersky version is installed -> on Windows Taskbar, *hidden-icons*, right-click the Kaspersky icon, select About, post back what's shown in the About window? Select the file / folders - select *add to exclusions* option - (bottom right-hand-corner) of the Performance  >  Duplicates window - that's *after* the Duplicate scan, obviously - IF (you're) seeking a way to filter *before* the Duplicate scan unfortunately there's no such option. Thank you🙏 Flood🐳+🐋

La référence INC se trouve dans le sujet de la confirmation de la part du Support Technique après avoir soumis votre problème.

Hello， 首先你要安装一个 openssl 的程序，在这里：https://slproweb.com/download/Win64OpenSSL_Light-3_6_0.msi 然后安装它，一路下一步即可。 最后在 cmd.exe 下执行这个命令，以百度域名为例： "C:\Program Files\OpenSSL-Win64\bin\openssl.exe" s_client -connect baidu.com:443 -showcerts 在 输出 的内容中部的这个位置，你能够看到原始证书颁发机构。

网页能够正常登录，打开软件不行