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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest #8626

    My goal: firefox only uses my VPN: I made my VPN netweok as trusted I changed network allowance of my firefox to only trusted network as allowed problem: it does not connect at all, it tries to connect to internet , but not this trusted network !

    • 6 replies
    • 1.1k views
  2. Guest #8868

    Dear all, My family bought 4 licenses in France for Kaspersky Internet Security. I’m currently in Canada and can’t activate the license, as it say “This activation code is intended for a different region. Please try another region code”. Is there a way to activate my French license while being in Canada? Thank you, Basile

    • 0 replies
    • 1.1k views
  3. kiabab

    Hi . in android internet security , i have a problem with fingerprint applock . when i choose an app for locking and then want to open it with fingerprint , it occurs an error "fingerprint operation canselled by user" for no reason . please help me with this issue . thanks a lot.

    • 4 replies
    • 1.1k views
  4. Freud2004
    Started by Freud2004,

    Hello, Can I delete the “tmp” files in program data? If sown, do I have to exit KIS to delete them? tanks

    • 2 replies
    • 1.1k views
  5. DaNTaF

    Hey After KB4598299 update Kaspersky remove some parts of NET Framework .

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  6. Jancux
    Started by Jancux,

    Help required, Although I have executed the instructions provided by the links from “Learn more” I am still unable to satisfy Kaspersky, and this Recommendations notification is still present. What further actions do I need to perform?

    • 2 replies
    • 1.1k views
  7. Guest #9428
    Started by Guest #9428,

    Please Kaspersky team help, After entering the new PIN (the old license ended a few days ago) - 2 other computing products are shown but not my PC, from whom I am writing this note right now? I already try since a few days to find a solution but it is stressing me since I should write articles about Corona topic für an online mag:... Please help? Best regards Lars P. Herhacker //Mod Edit: removed URL.

    • 7 replies
    • 1.1k views
  8. Snowwolfboi
    Started by Snowwolfboi,

    hi community my kaspersky does not detect dangerous/pishing pdf files what should i do to make kaspersky detect pdfs

    • 0 replies
    • 1.1k views
  9. mkgianop23
    Started by mkgianop23,

    Hello i am trying to play a game via the ubisoft connect app, and i i have the antivirus on the games crashes every time. Can you help me about this and what option should i change to dont have problems with the online gaming apps that they launch games (steam,origin,ubisoft connect). Thank you

    • 0 replies
    • 1.1k views
  10. Hubert

    "For the app to scan websites, set recommended browser as default"

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  11. LiSkiE
    Started by LiSkiE,

    VLC crashing/Not working with KIS. Have not had this happen with other AV. New to KIS. Suggestion? VLC is a must have.

    • 1 reply
    • 1.1k views
  12. spock
    Started by spock,

    Can scanning the files in advance accelerate the daily uses? By user mannual if the iswift is turned on, scanning in advanced can avoid scanning it twice, yet every time the database is updated the software have to rescanit, even if the file hasn’t been changed? So scanning the entire disk in advanced has very little help, is that correct? I remember some Product (e.g. Eset and Avast) offers a mode so that if the programme feels certain about a file, it won’t rescan it even if the database is updated. Do Kaspersky offers a similar option, for it is a waste of cpu time to scan and rescan a not very popular file (so its not in the white list) yet existed for years. (Lik…

    • 0 replies
    • 1.1k views
  13. Fabian
    Started by Fabian,

    Fingerprint not working on Xperia 1 to unlock apps. It's being caused by Android 11 OS update or there's something else? ???

    • 1 reply
    • 1.1k views
  14. kenfromcanada
    Started by kenfromcanada,

    Quickscan hangs on C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe. When time remaining went from two (2) minutes to 27 minutes, I stopped the scan. I downloaded and ran TdssKiller. It flagged a file RTHDVCPL (LockedFile.Multi.Generic). Windows About shows I have Realtek PCle GBE Family Controller. Question: Do I need this file to run my sound system? Question: Should I go to the Realtek website, download the file and replace the one I have. Thank you for any help you can give.

    • 4 replies
    • 1.1k views
    kenfromcanada
  15. Guest #10963
    Started by Guest #10963,

    This site is steals steam accounts . Gives free skins daily but via fake steam site. When you type your account name and password, they lock it by changing the password of your account. This site should be banned or it must be stated that it is insecure. Please be careful this site.

    • 5 replies
    • 1.1k views
    Wesly.Zhang
  16. JPEKaspersky

    Good afternoon everyone. I noticed that I have a problem with the database distribution date. At my location it is 15:30 or 3:30 PM (CET-1), however the last database distribution date was yesterday at 22:37 (10:37 PM). Is there a problem again or is it from my KIS? Thank you very much for any information provided. JP

    • 5 replies
    • 1.1k views
  17. San2020
    Started by San2020,

    I have KIS 21.3.10.391 (G) installed. When I sign in to https://admob.google.com/home/, it keeps showing a loading icon. As soon as I pause KIS and refresh the page, it loads correctly. I have already added https://admob.google.com/* and https://apps.admob.com/* to the exclusion list of the webantivirus. Please help.

      • Like
    • 1 reply
    • 1.1k views
  18. biohyde
    Started by biohyde,

    I have noticed that AdChoices is present in my browser, and no matter how hard I looked for the source to delete it, I couldn't find @!. The question is: why is my Kaspersky Internet Security not detecting this #$%&!y spy-ware on its own and how can I get rid of this piece of #$%@! for good? Thanks in advance. PS: Ph#$@qu any data-mining corporation, amen.

    • 0 replies
    • 1.1k views
  19. Guest #17780
    Started by Guest #17780,

    Hello I’m having issue with ps4 remote play working on windows with KIS on. It would connect then disconnect with kaspersky. When I exit kaspersky completely (right clicking icon and exit), PS4 remote play would connect and works.

    • 2 replies
    • 1.1k views
  20. JPEKaspersky
    Started by JPEKaspersky,

    My KIS 21.3.10.391 (i) has not updated for more than 10 hours as shown in the picture. Is this a general problem or a bug on my part? JP

    JPEKaspersky
  21. JPEKaspersky

    Hello everyone. Yesterday I had at 23:54 in my KIS 20.0.14.85 an update of the database of 6.42 Mb. However, the new patch released recently did not appear (according to the images I show). I find it strange that such a big update would not lead to the new H patch, so I asked this question here in the Kaspersky community. I'm grateful for any possible clarification.

    • 1 reply
    • 1.1k views
  22. Mitra Dimova
    Started by Mitra Dimova,

    Dear team, I want to uninstall Kaspersky Kids from my child Macbook. I tried everything you list in your help and here. It says Locked. Thank you, Mitra

    • 0 replies
    • 1.1k views
  23. rabadumpf

    Hello, with KIS 2021.1.15.500(a) i cannot run automatically a task with “/start hidden updater” (windows task scheduler). Why? Has the function been removed?Thanks in advance.

    • 5 replies
    • 1.1k views
  24. Rodriii
    Started by Rodriii,

    Hi!! I got a problem… kasperksy is not blocking Youtube Ads. I Create ticket N° INC000012837407 (20/05/2021) and send all the info needed. The support only reply me “We are waiting an analysis from Russia”. Can u help me? Support isnt good in this issue. I already: Reinstall Plugin Reinstall Kaspersky Internet Security Run GSI and send all the info to Support Sorry for me english. Thanks!

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  25. th71th

    Old version was allowing me to chose action when I insert a USB but Now I cannot find that option to let USB be scaned upon insertion I want it to notify me and chose to scan or Not to scan? any help? the new versions are shit my current version is: Kaspersky Internet Security for Windows

    • 5 replies
    • 1.1k views

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