Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. noel_lapin
    Started by noel_lapin,

    I’m using MS-Windows and I installed Malwarebytes Anti-Ransomware. Then KI notified it prevented MBAMService.exe to access the memory of other processes. (1) Does it mean A-R not working? Despite the notification, A-R is working properly? (2) Is there some procedure to allow A-R? Or KI is not compatible with A-R? --- I don’t install Malwarebytes suit itself. Only A-R. I added A-R to exception list to allow behavior of it and its children, but the same. KI: 20.0.14.1085 MS-Windows: 10 Home 1909 ( not 2004 ) MBAMService.exe: 3.2.0.890 signature date is 2020 Feb 19 I will appreciate any suggestion :-) Thank you the moderator! I searched and did not find a relevant…

    • 0 replies
    • 1.2k views
  2. Makash4u
    Started by Makash4u,

    I have tried multiple times, but full scan is not completed at all. i Have even uninstalled SW and reinstalled SW , however the SCAN was never completed fully and SW gets hangs . My Windows version is WINDOWS 10 PRO Version 1909 ( Latest patch installed on 1st July 2020) Pls help to solve the issue ASAP. Regards, MAKARAND

    • 0 replies
    • 1.2k views
    Flood and Flood's wife
  3. h3x00r
    Started by h3x00r,

    Hello, I have Kaspersky Internet Security 20.0.0.829 and macOS 10.14.6. KIS is having the default installation configuration. I have installed Microsoft Edge for Mac 77.0.235.22 (beta). I have tested the KIS's web filter using this resource https://www.eicar.org/?page_id=3950. If you download using the secure, SSL enabled protocol, Edge manages to download successfully the eicar_com.zip file. This should not happen. If you do this with Chrome, KIS's filter blocks the download attempt. I would assume that the KIS's filter should be an always on man in the middle no matter what application/script makes web traffic. Thank you!

    • 0 replies
    • 1.2k views
    Flood and Flood's wife
  4. Masoud

    Hi, At first, I apologize to ask this general question that should be asked in the wishlist topic or something like that but didn't see a topic that created for general or wishlist questions, so I have to ask it here. If you know a suitable place, please move my question to there. I love Kaspersky products and believe in its products, especially home security products that purchase two times in my digital life, is great and makes us ensure to work and surf online safely. But there's something from since years that I don't like it! and that is why Kaspersky makes us register our products just two times, not more than. For an unstable OS that faces a crash and other we…

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  5. D14BL0
    Started by D14BL0,

    Hi Does KIS automatically update, or must I manual update the app? Many thanks

    • 0 replies
    • 1.2k views
  6. KTFVN91
    Started by KTFVN91,

    Hi all, In my Kaspersky account, the region was initally set as country A (where I started using Kaspersky). Now I have moved to a different country (Country B) but the region stays the same (Country A) on my account. If I want to buy a new license, should I purchase one from the region covering country A or country B? Thank you!

  7. Shion

    For the past day or so Kaspersky has continuously detected ‘Tojan.Multi.GenAutorunLnkFile.a’ within appdata\roaming\microsoft\windows\recent\automaticdestinations. Is this a false positive or a genuine issue because it’s an almost constant cycle of the programme detecting and deleting this file when the PC is in use. I have scanned my whole PC with various products (inc Kasp) and they can find nothing. The application is indicated by Kasp to be Runtime Broker, but the error has also been triggered by Windows Explorer. Any help is appreciated, cheers.

    • 0 replies
    • 1.2k views
    Flood and Flood's wife
  8. Ferror
    Started by Ferror,

    I have a bunch of kaspersky Internet Security licenses for sale and I just realized all have expired. I really which these licenses can be reactivated to enable me sell them. it's a lot of money you know? Hope my plea will be considered.

  9. 12345678abcdef
    Started by 12345678abcdef,

    The current blocking of websites because the certificates are incorrect is now getting to be unacceptable I would like to turn off this facility but there does not seem to be an "off" switch Can anyone advise the best procedure to switch this off in Internet Security? Any help is most appreciated Regards TW

    Flood and Flood's wife
  10. D14BL0

    Hi Does Kaspersky Internet Security update itself automatically, and must i manual reboot? Many thanks

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  11. Simon Ng
    Started by Simon Ng,

    I have bought Kaspersky Internet Security version with a DVD for Window 10. However, it only contains activation code with xxxxx-xxxxx-xxxxx pattern but not 4-array code pattern. How can I get the code?

    • 1 reply
    • 1.2k views
  12. krishcanag
    Started by krishcanag,

    When I try and change any setting, it asks me for user name and password, Default user is : KLAdmin so i change it to my kaspersky account login details, it faails. It used to be easy, on the app, there was a password tab and you set it, in the latest version i cannot find it

    • 3 replies
    • 1.2k views
  13. Mohandes

    hi i have problem by active lic my lic is 1 year but when i active it active for 245 day why?

    • 1 reply
    • 1.2k views
  14. Knypelady
    Started by Knypelady,

    How to move green border from bottom right hand side to top

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  15. sangatlicin
    Started by sangatlicin,

    can I use Kaspersky Internet Security Key (windows) for Mac? I have 5 device KIS key (windows) can i use this key for Mac too?

    Flood and Flood's wife
  16. gannicus

    Hello, Last month, I bought a new lenovo ideapad 5 and I have been using KIS with it ever since. However, one thing was driving me nuts, and it was that the computer was overheating and the fan was working like a jet engine in idle / lock screen mode. I even wanted to return the computer even though nothing seemed to be wrong with it. Today, I decided to follow the process and when the computer is in idle and the screen locks itself, obviously Kaspersky is doing something in the background making my computer go crazy. I was able to take a screenshot. What could cause this and what could be the solution. Can anyone help me please?

    • 3 replies
    • 1.2k views
  17. wolfgirl
    Started by wolfgirl,

    Hi, both my computers are ready for the scrapheap. How do I transfer my kaspersky licences over to new computers please? can you make it simple as I am not tech minded, thank you

    • 0 replies
    • 1.2k views
  18. Guest #11257
    Started by Guest #11257,

    Though Private browsing and Anti banner is enabled while working in browser It keeps on refreshing and almost becomes impossible to work. Even some time if I try to write something in note pad it automatically keep on writing something in notepad mostly the current date of the system. The screen keeps on flickering during this attack and can’t work at all This goes around for around 1 minute and then again becomes stable. Surprisingly it never happens when I work on Kaspersky website

    • 0 replies
    • 1.2k views
  19. anthropo33

    Hello, Kaspersky is never ending installing new libreoffice (version 7.0.3.1->7.0.4.2) It shows something like ‘waiting other updates end’ (the message in french is attente de la fin d’autres mises à jour) I tried to update the libreoffice manually but it is still the same in KIS Thank you

    • 3 replies
    • 1.2k views
  20. alicia
    Started by alicia,

    Hi, I just scan one of my files (.exe) with this link https://opentip.kaspersky.com/Apkpure.com/?tab=lookup. It show some result, but I don't understand the meaning of each result. What's the meaning of not categorised? Does the file contain malware or not? Thanks.

  21. BYXXX

    Error message appears on many websites and the web page is not available. Cleaned cookies and complete cleanup Still no joy. Using Windows 10 And Chrome and all up to date.. Any cure for this?

    • 1 reply
    • 1.2k views
  22. TCB

    My MSN account may be in danger of compromise due to personal info that was part of the Starwood hack last year. Already took care of all credit and financial protections. But, for the past couple months my MSN email is experiencing a ton of phishing emails and my iPhone a dozen phishing texts every day. This activity goes on for a week or so then trails off for a week or so. Then the cycle starts again. Appears my identifying info is being traded on some dark site every couple weeks. I do not click on any links or respond to anything. I would hate to have to get a new email account and phone number. So, I am considering downloading Microsoft Account Authenticator (MAA)…

    • 0 replies
    • 1.2k views
  23. New01
    Started by New01,

    Recently i tried to update Kaspersky Application from Playstore and after update, i restarted my phone and my phone locked and couldn’t unlock my phone using my unlock pattern. With no option to unlock, using my kaspersky account, i tried lock and locate option so that i can unlock using my code. After lock and locate option is pressed and Kaspersky locked my phone and not option to enter code or no unlock option available and screen is in same “Device is Locked” position, not moving to any other screen even if i swiping up or down or left or right. Please help me on this issue and i dont want to wipe out my data.

    • 5 replies
    • 1.2k views
    Flood and Flood's wife
  24. mm aa
    Started by mm aa,

    Use hardware virtualization to improve your protection The checkbox is checked in settings This massage still appears

    • 3 replies
    • 1.2k views
  25. Henrri

    Billing information form does not include my country Venezuela, so It doesn't let me proceed with the purchase

    • 2 replies
    • 1.2k views
    Flood and Flood's wife

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.