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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. thtk9

    Hello community! Basically i have this problem (https://community.kaspersky.com/kaspersky-internet-security-13/keyboard-does-not-respond-win10-chrome-13457) but i don’t want to reset my computer. In “Sign in” forms where you have to type a password, the keyboard stops working after i click on the password field and submit the form, so i can’t type anything. The solution is open another page with a form and then click on any field so i can use the keyboard again. I have the same problem with 2 computers, i bought Kaspersky Internet Security for 3 devices. Here the info about the computers. OS: Microsoft Windows 10 Pro x64 Build 19042.985 (20H2) KIS ver.: Kaspersky Inte…

    • 4 replies
    • 1.5k views
    Flood and Flood's wife
  2. Pumpdok
    Started by Pumpdok,

    When I double click to open my Kaspersky Internet Security Program I get an error message that states: “error in graphics drivers occurred” When I press OK, it shuts the program down. This just started a few days ago and I cant figure our what is going on as everything was working fine before. Any suggestions as to a fix?

    • 0 replies
    • 1.5k views
    Flood and Flood's wife
  3. Bargenheimer
    Started by Bargenheimer,

    Hello, While browsing the internet last night, I received 12 notifications that Kaspersky Internet Security had blocked a network attack. Each entry in the log has a different port number. The attacking IP appears to be the same IP as my router. Under the results tab, it says “detected object is added to exclusions.” I have seen other posts here where this sort of thing can be a false positive. Is it likely that is the case here, or could this have been an actual port scan attack?

    • 5 replies
    • 1.5k views
  4. hanisa
    Started by hanisa,

    I am using WSL2 on Win 10. Whenever there is a system reboot, WSL2’s virtual network adapter disappears from network center in control panel. It’ll appear again and connect to a network when WSL2 is launched. KIS doesn’t remember when an adapter functions like this. There is also no way to add/match this adapter to exclusion. I have to select ‘it’s a trusted network’ whenever i reboot and use WSL2. Would be nice if: I can make KIS know this adapter only spawns after i launch WSL2 after reboot. or, i can turn off “confirm my action for next 30 minutes” altogether or, there is exclusion rule to configure in KIS

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  5. nareshmeena
    Started by nareshmeena,

    i m using kis from past few months 1.it doest show or update any application (like telegram desktop which itself show update but kis not ) 2. i disabled safe pay because i dont use it,but will it lowers security against malwares 3.i still have 1000+ day left ,is their anything that i can upgrade to kts at cheaper price 4.when will new version will release for india ( i liked black theme so much )

    Flood and Flood's wife
  6. dave1960
    Started by dave1960,

    I've had kapersersky for years but since purchased new licence 10 months ago it's taking two days to do full scan,any ideas would be appreviat3d

    • 8 replies
    • 1.5k views
    Flood and Flood's wife
  7. Dzevdet Dautbegovic
    Started by Dzevdet Dautbegovic,

    Hi, my domain, email.crm.agentlocator.ca has been flagged by kaspersky internet security. We use the domain for sending emails, and when clients try to redirect to links from the email, they get kaspersky warning. When we run the domain though open tip, it shows it as clean, but clients get issues. Can you please review. https://opentip.kaspersky.com/email.crm.agentlocator.ca/ Thank you, Dzevdet

    Flood and Flood's wife
  8. nexon
    Started by nexon,

    Today Kaspersky notifed me about new update WinRAR 5.71 downloaded it via kaspersky installed it and open and it is in Arabic language or something like that.... WHY????

    • 3 replies
    • 1.5k views
  9. Blondie59

    Hello, My Kaspersky Internet Security 2019 is due to expire in 18 days, and on my computer how this happened I don’t know, but it upgraded to some components of 2020 and I tried to uninstall and go back to 2019 and it didn’t return to the whole 2019 version. I did have it set so that it wouldn’t install to next version, and on my husband computer it is still the 2019 version. Is there anyway of going back to the 2019 version so that I can complete the use of it? Also how do I prevent Kaspersky Internet Security 2020 from uploading automatically to the 2021 version? I looked under settings on the partial version of 2020 under New Applications Versions, Settings a…

    • 4 replies
    • 1.5k views
    Flood and Flood's wife
  10. MrTechSonu

    I recently bought a laptop. I use……. all the time. As I always use the internet, I can be a victim of cyber attack. I've used Kaspersky on my previous computer before. But it had an optical drive. My new laptop doesn't have an optical drive. I have (by mistake) bought Kaspersky Internet Security Disc. so should i return the disc or is there any way to install Kaspersky in my laptop

    • 0 replies
    • 1.5k views
  11. RA1998

    When I tried to purchase something on an online store via paypal, it will open a new protected browser page (green box one) to do the transaction in paypal account but after that it will not return to previous checkout page or finalization page of the merchant site. Yet, my bank will send me a massage that a payment is done in paypal immediately. However, there is no transaction record on paypal or order placed in merchant site. Luckily, I asked the bank and they said the transaction was cancelled. I tried to place the order and confirm the paypal in the same protected browser, it worked perfectly. Tried to reset the chrome and KPS software, problem still exists when ther…

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  12. tanya

    Hello, I develop desktop software. My software has updates funtionality. I call installation (.exe) from my custom code with /qn parameter for installaing updates. When intallation is run the following error occures: The following applications should be closed before continuing the install. When installing the same application not from my custom application (but by clicking .exe) and without /qn flag no issues occur. What is the reason of Kaspersky error exactly in this case and is it possible to avoid it? Looking forward to hearing from you. Best regards, Tanya

    • 1 reply
    • 1.5k views
  13. sophia123456
    Started by sophia123456,

    How can I install kaspersky on android, is it free to use?

    Flood and Flood's wife
  14. IKKI

    Hello, I searched a term in google and pressed on the first site google suggested. Used safari on my macbook pro (intel). mac os version: 11.2.1 KIS version: 21.1.0.150a.b I thought it was wikipedia, I didnt look at the adress. It looks like a scam website now, after I saw the adress. the adress is: “https://iw.vvikipedla.com/wiki/Phragmoplast” [link disabled] when I clicked there was a quick opening of a page, I didnt see what it was, it flickered and then the website appered. It happened on the same page, it didnt open a new tab or window. I dont know if it was a different page or a reloading, it was too fast to see. My history shows that only one website was opened. …

    • 4 replies
    • 1.5k views
  15. Guest #11184

    We have a SaaS (web app) that uses Froala YSIWYG HTML Editor, but users with Kaspersky Internet Security since 2020-05-11 cannot use this feature, as it is blocked by KIS. What could be happening? How can we find out how to get around this problem? Several users have reported this problem to us. The problem occurs in all browsers, Google Chrome, Mozilla Firefox, Microsoft Edge, etc ... Is there a technical channel that can verify this problem? This is the component working perfectly with KIS disabled. This is the component not working when KIS is activated. ------------------------------------------------------------------------------------------…

    • 9 replies
    • 1.5k views
    Flood and Flood's wife
  16. hisakazu

    After update Kaspersky Internet Security(KIS) on Mac Catalina, we got a issue. The new KIS windows with “Starting ...” message appear, and but it closed automatically after 15 sec passed. After that same windows appear and disappear again. These cycle repeats forever. I did re-install KIS, but problem still exists. Thanks, Hisakazu

    • 6 replies
    • 1.5k views
  17. Ali Shafie
    Started by Ali Shafie,

    can't remeber the protection passwored i want to uninstall kaper from this pc to instalet in my new one can u help me pls 

    • 2 replies
    • 1.5k views
  18. TNGS

    i have problem lately. i daily visiting Reddit.com but start from yesterday when i want visit Reddit this what i get how to fix this problem? i use KIS version 21.3.10.391(b)

    • 4 replies
    • 1.5k views
  19. D14BL0
    Started by D14BL0,

    Hi Am I safe to browse the web without Kaspersky Password Manager? I am the only person with access to my devices. Many thanks

    • 5 replies
    • 1.5k views
  20. dinhbang19
    Started by dinhbang19,

    Hi Support team, I install "age of Empires Definitive Edition" game. It is always update sync data. some days ago when Kaspersky ask to me block URLs with reason https. I don't know It is sync data of game. Now, The game can't be sync data. If I turn off Kaspersky then It can be sync data. My question How Can I delete all untrustworthy URLs on my PC? I can't remember that URL So, I can't add it to trust section. Best regards, Bang.

  21. Noddy
    Started by Noddy,

    Just seen that this is covered kaspersky-password-manager-icon How do I get rid of this key popping up all over the place?! I already use a password manager so have turned off password protection, onscreen keyboard & secure keyboard input but still the key, and sometimes its not even in the right place, sitting near the facebook search box

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  22. Flood and Flood's wife
    Started by Flood and Flood's wife,

    Hello @Igor Kurzin, https://support.kaspersky.com/KIS/21.2/en-US/70155.htm Thank you🙏 Flood🐳 +🐋

    • 0 replies
    • 1.5k views
  23. JPEKaspersky

    In KIS 21.1.15.500, reports are more difficult to understand than in KIS 2020, where they were read clearly. Technical support has also had problems recently: Orders are stuck in the message "processing the order" and do not go to "awaiting a response from technical support", in addition to a GSI report not being attached to a response from me (and it was less than 10 Mb).

    • 11 replies
    • 1.5k views
  24. Apal
    Started by Apal,

    Windows 10 home 21h1 Kaspersky internet security 21.3.10.391© The problem is that whenever windows starts installing updates in background and disk usage shoots 100%, kaspersky lab launcher come into picture and it also starts consuming more disk usage ~ 10 mb/s (showing top of the list with reddish orange when sorted by disk), hence, slowing down the installation speed of the updates and hence my lappy starts hanging. This is irrespective of the version and it was present in earlier versions also. Rest most of the period the laptop runs very smoothly, as windows provides updates monthly. And, I know I should use ssd instead of a 5400 rpm hdd, but if kaspersky hunts the…

    • 2 replies
    • 1.5k views
  25. xenstar

    Hello, I was checking my Adguard Home Traffic, and then find out a weird domain called “fun-cc,azurewebsites,net” was trying to connect to the internet from my computer IP. I have blocked the domain, but I still couldn't figure out which software/applications were trying to connect to this domain. I believe it's malware. So with Kaspersky is there any way to check (probably with network monitor or application manager), which application is trying to connect with this specific domain? I am using Kaspersky Version: 21.3.10.391 (g) Windows 11 (Up to Date)

    • 3 replies
    • 1.5k views

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