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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. tuanlk
    Started by tuanlk,

    My site is being labeled a phishing site by Kaspersky . I have scanned the site with virustotal and only Kaspersky flags the site as a phishing link. Can I get my site removed from the phishing list, thank in advance.

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  2. JPEKaspersky

    Good Morning for all Community. Kaspersky now indicates in the PC cleaning menu that CCleaner is rarely run. However I have been using this application for many years and several times a day. I wonder why the KIS indicates this information that is false. I'm using KIS 20.0.14.1085 (i) and CCleaner version 5.64 in the Windows 10 1909 Regards

    • 5 replies
    • 1.3k views
  3. Apal

    Is there any way that I can upgrade my current 3 year internet security license to total one at a minimal cost ? I really liked the password manager and safe kids feature ? I bought it from Amazon India.

    • 2 replies
    • 1.3k views
  4. Mehran
    Started by Mehran,

    At startup I found my Kaspersky Internet Security 2019 was not launching even though it was set to do so. Please advise how I can check why and to make this happen.

    • 0 replies
    • 1.3k views
  5. ActiveB
    Started by ActiveB,

    KIS main page on my Lenovo P11 tablet is yellow and tells me that I have 1 issue. It says that I should turn off USB debugging or there will be a security risk if I connect a USB cable between my tablet and a computer. I have looked everywhere to find a switch/button to do this. Can anybody help please?

    • 1 reply
    • 1.3k views
  6. Guest

    Today I uninstalled KIS 2017 and installed 2019 afterwards while keeping program settings etc, but Firefox still displays what probably is a broken link to the previous plugin. When I click on it it displays a message almost identical to this, it only lacks the part about the typing errors, maybe due to changes in FF, it's from an old post. I'd take a screenshot of it but it's not in english. https://discourse-paas-production-content.s3.amazonaws.com/original/2X/f/f9c5c54590e18a23c41a36746e7f08cb39b15fa7.png How do I remove this leftover from FF without reinstalling it clean?

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  7. Bhavya P

    I gave been having this problem for a long time kaspesky internet security just wont install it just gives me Application installation error- I have even completely rebooted the laptop with erasing the drives and a new copy of the windows also was installed when i reseted the laptop completely just a few days back and kaspersky refuses to install i saw other forums of people who have the same problem and i found out that i need to submit an GSI report too so here it is-(in attachments) I would appreciate it if some could help me.Thank you.

    • 4 replies
    • 1.3k views
  8. mikmadz
    Started by mikmadz,

    Hi, I’m unsure if I’m the only one who cannot access the kaspersky website at this time. Is anyone else experiencing this issue?

    • 1 reply
    • 1.3k views
  9. ronbar
    Started by ronbar,

    Is there a method for me to scan a single email? Or should I just discard it as spam? (I’ve looked, but found none, in Gmail, Thunderbird, and Kaspersky) Thanks for any help.

    • 6 replies
    • 1.3k views
    Flood and Flood's wife
  10. lena
    Started by lena,

    as my licence is close to its end and i opted out of auto-renewal i got an offer from you to renew with a 25% discount. But browsing your web page i see that you offer a 30% discount! Why is that? Shouldn’t your clients be getting better deals for being loyal to your products?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  11. brewerbach

    I am having a hard time getting into a chat room on slack.com specificaly libation.slack After recently changing my password on the website, it refuses to let me in stating that either e mail address, or password are incorrect. I have gone onto Chrome and deleted all slack history for the last couple months and still cannot get in. Recently going back in with everything cleared out, entered e mail address and as I was hovering over password Kaspersky popped up. I believe Kaspersky maybe using old information

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  12. wigwam

    Basically since I installed KIS 2020 I was unable to upgrade OS on my MacBook After lots of googling and some trial and error I note that the issue is with SSL connection checker BUT unlike on Windows and earlier versions you cannot turn this off on KIS 2020? The only way I can check for OS updates is to disable web antivirus This does not seem safe. How do I resolve this please and turn off the SSL Connection checker or otherwise resolve?

    • 0 replies
    • 1.3k views
  13. CL4

    Recent scan history details in K.I.S,appears to go on forever,how do i delete recent scans.

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  14. RichardfromStony
    Started by RichardfromStony,

    My software is :- Windows 10 Home x64 Build 19042. Chrome Version 90.0.4430.93. Kaspersky Internet Security 21.3.10.391 (b) Kaspersky Protection Extension 1.5.13.0 On the Chrome status bar there is a green icon showing that the Kaspersky Protection extension is active. However, with just about every restart of Windows I receive a notification from Kaspersky, recommending me to install the extension. Is this likely to be a spurious warning, or is the extension really inactive?

    • 5 replies
    • 1.3k views
    RichardfromStony
  15. bushy2006

    I frequently get a Kaspersky notification that an ‘Application restart is required’ to complete a database update. Every time I check the “remember answer” box, which I assume is intended to allow KIS to restart without my prompting but the notification continues to show every time databases are updated. Is this a bug or am I misinterpreting the information? Win 10 21H1 19043 KIS 21.3.10.391

    • 3 replies
    • 1.3k views
  16. DeWrek

    When moving to a new computer, the settings can be exported from the old and imported to the new. However, that doesn’t cxport Safe Money sites. This has been the situation for years, as far as I can tell. Have I overlooked something?

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  17. Guest #21274
    Started by Guest #21274,

    I looked up how to stop my renewal but none of them is right. I cant find my order number nor is there a button to manage my license in my kaspersky page There is suppose to be a mange license button where the red circle is, according to my research. I really need to cancel my renewal, this has been burning a hole in my pocket for years now.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  18. Soumyadip Haldar
    Started by Soumyadip Haldar,

    Hi, I installed Kaspersky Internet security. Application version is 21.3.10.391 (b). I did a full scan. In the “Report” section it only shows the name of password protected file name, not all the file name it scanned. Is this intended? If so where can I found all the file name it scanned? I am using Windows 10 20H2.

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  19. rounakr94
    Started by rounakr94,

    HI, I just reinstalled KIS on my PC and it said database was extremely out of date but it didn't update itself automatically. The version that was installed was 21.3.10.391(h) downlaoded from kaspersky.co.in I had to manually press on update to let it update itself to the new (i) version. I have a 24x7 online ftth internet with 150Mbps speed. So is this a normal occurence?

  20. Khan
    Started by Khan,

    Just noticed updated to Patch M. Just curious if anyone has any info or can point me to release notes fort his patch. Checked the Beta forum and no info there under Patches sub forum. Thanks for any assistance.

    • 4 replies
    • 1.3k views
  21. ali3400
    Started by ali3400,

    What does firewall do?

    Flood and Flood's wife
  22. Vangry
    Started by Vangry,

    Does Anti-Theft feature In KIS on Android prevent thieves from factory resetting the phone through recovery mode and claiming It as their own?

    • 2 replies
    • 1.3k views
  23. Judith
    Started by Judith,

    Hi, Is there any solution against DDOS attack? Thank you

    • 0 replies
    • 1.3k views
  24. debgram
    Started by debgram,

    I’m trying to set up my Ebay under safe money and I just updated everything on KIS and when I go to ebay nothing happens it just stays the regular browser. I have it set for Chrome and it still doesn’t work.

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  25. mikegonzalez2k
    Started by mikegonzalez2k,

    After the New Year, KIS is no longer able to update it’s Database tables. KIS Version 20.0.14.1085f Currently there is a red icon with a white exclamation point. When I manually attempt to update my database is just cycles, but never does anything. It seems like the servers are experiencing some issue or something is reading the system time /date wrong in 2020. I’m running Windows 8.1. All updates have been applied to Windows, and KIS. All drivers have been updated. System has been checked for malware. System date time has been confirmed as correct. Registry has been confirmed. Screenshots are attached...

    • 4 replies
    • 1.3k views

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