Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. RoadSign78
    Started by RoadSign78,

    I am starting a new thread because my original post is not being answered. The problem is again, is that I have “Kaspersky Standard” on my PC. However, when I go to renew, it has only one option which is Kaspersky Plus. How can I renew this as I only have a week? Can you at least point me where “Standard” is available, and I'll just start fresh buy buying it there? Is Plus being encouraged?

  2. Hartha

    Recently I set my wifi connection as "metered" in my new PC and since then Kaspersky stop updating automatically,Now it was two days and no automatic updates,I need to know whether this is normal or not, If it is a normal from Kaspersky I think it's a weird setting of Kaspersky why stop automatic updates if wifi set as metered,update files not more than 1-2 Mb,

    • 1 reply
    • 2.4k views
  3. Maikl74
    Started by Maikl74,

    dear team MacOS BIG SUR is out for a month now, the same time my laptop is without Internet Security. Do you have a plan when you’ll release an update that is working? best Michael

    • 1 reply
    • 2.4k views
  4. Guest #7990

    I have reboot my laptop for a few times but this issue still stay there.

    • 1 reply
    • 2.4k views
  5. georgia_komp
    Started by georgia_komp,

    i would like to ask if internet security 2019 is suitable for windows vista(if the pc works ok) and if updates are available.

    • 0 replies
    • 2.4k views
  6. gnoxie

    I just bought activation code from online store. N11.com , it gives me 365 day license. Today i opened my comp, it said you have no license , bought one? I already did. Can someone help me? I had activation code. screenshot: https://hizliresim.com/J7LU7Q

    • 2 replies
    • 2.4k views
    Flood and Flood's wife
  7. Guest #1801
    Started by Guest #1801,

    I just want to use my activation key i.e "[Key removed]" on other system but when i activate other system then it show you have exceeded maximum number of activations allowed for the entered activation code. So please reset again that code and allow me to activate that code on other system.

    • 7 replies
    • 2.4k views
  8. HonAcura123
    Started by HonAcura123,

    Have Kaspersky Internet Security, 20.0.14.1085 (g) Have attempted to set up all Canon applications on computer to be approved software in Kaspersky but so far have not been successful. Try to connect with protection on and the camera continues to search for the connection and never connects. Try to connect with protection paused and camera connects promptly. Perhaps a new version of Kaspersky was loaded recently that has caused this problem because a few weeks ago this problem did not exist. Appreciate any help here.

    • 3 replies
    • 2.3k views
    JohnSeersUnique
  9. docdoc
    Started by docdoc,

    When Kaspersky products (like KIS2020) will get full support for Windows x64? I mean installing by default in “Program files” not “Program files x86”, as well in other areas:

    • 0 replies
    • 2.3k views
  10. ARW

    Earlier this month my W10 PC upgraded itself to KIS 21.2.16.590(b), largely without a problem, but I can no longer view some web server statistics. These are in the form of Javascripted-visual graphs of web traffic that are embedded in a webpage. All I ever see is Loading..... but they never load. Sometimes this locks up my browser. I use Firefox by default so I tried three different web browsers on my PC, all with the same result, so it isn't the browser blocking the graphs. Then I used my mobile phone browser over 4G not Wi-Fi, and the graphs are displaying correctly. The web host in the USA confirms there is no problem with their servers or scripts. We think it has to…

    • 4 replies
    • 2.3k views
  11. goprea
    Started by goprea,

    Kaspersky Internet Security gives me warnings about some .js files archived in a second hard drive - see attached list. I cannot find the files in the e-mails location indicated by Kaspersky. Are these files dangereous? How can I find and I delete them?

    • 4 replies
    • 2.3k views
  12. Screen

    This is what I'm talking about.

    • 1 reply
    • 2.3k views
  13. jph

    After updating Firefox to v 72: Every time I try to access web from Kasperski Money Safe. with Firefox as default browser. Firefox tells me I am trying to use an older version of itself and to create a new profile. Which means all my bookmarks and history etc. are missing in the new profile. I have used about:profiles and found the old browser but it does not open into Money safe. Even when I set a new profile the same thing happens next time I attempt to access the web. I have reset browser default to other browsers but still Firefox persists in Kasperski Internet Security. Any help gratefully appreciated. Thanks

    • 12 replies
    • 2.3k views
  14. Chrisps
    Started by Chrisps,

    Hello, Please can somebody here assist me with this case ID INC000015013577.Please check I needed a reset of my activation code. Support simply refused to help even though i sent the invoice as proof of purchase. Now they sent my an email that my case is solved but it is not. I have never encountered such a rude customer representative. Can someone please assist ? I do not know how to proceed if support simply refuses to help. Never been in such a situation. Thank you

  15. Jeeb

    Hi All, I am working with my PC which is unattended and out of easy access, its stopped pinging back, although it can be accessed by the likes of teamviewer. So I jump on, by TeamViewer and RemoteUtilities, and ask kaspersky to pause protection. Click the button - a grey box comes up, though I can't remember the exact message, but its basically a validation box, like Kaspersky's own UAC bux, telling me it wants me to verify that I am asking it to do these things, and not a malicious process. The problem is, I can't respond to it over the remote control software (either) and then I have to restart the PC. Is this by design? are you just not able to intera…

    Flood and Flood's wife
  16. ias0na

    Hi! Back in 2018, I have purchased an activation code for KIS (5 devices / 2years) Since then, I only actually used 3 out 5 device allowance. Now, I need to install KIS on another device and I see that latest KIS version is 2020 Is it possible to download and activate KIS2020 with my old (valid) key? I still got few months remaining. Or do I need to find an older version of KIS e.g. 2018 or 2019? In other words - is KIS license valid for all latest versions? For example, if I was to buy a 2yr license now and within those two years I can also download and activate KIS2021 / KIS2022 and so on? Thanks in advance

    • 2 replies
    • 2.3k views
  17. Midge
    Started by Midge,

    178 days left on my license and a happy Kaspersky user for over a decade, and still am. But it is going to be removed from all our machines today. The balance of risk of using this product has changed overnight. Just to say a big thanks to the experts on the forum for helping me and others like me over many years. One final question - what is the best method of removing every trace of this product from my machine? Thanks.

    • 1 reply
    • 2.3k views
  18. leejop
    Started by leejop,

    Hello, I have noticed that Kaspersky Internet security is blocking my website https://shorturl.at/fotvP It passes all the security tests except Kaspersky https://www.virustotal.com/gui/url/6fb4801d8564157aa5ee48d48d0a0d6af7ccc008e693341be385e4e0e40723e3?nocache=1 Can you please help me asap?

  19. Guest #5250
    Started by Guest #5250,

    Hi, I went into this link: bleepingcomputer,com/forums/t/702345/potential-malware-on-svchostexe-netsvcs-p-it-keeps-eating-all-the-bandwidth/ and my Kaspersky Internet Security said it is a malware site (HEUR:Trojan.BAT.Miner.gen). Why? I posted a screenshot in the attachment. Thanks in advance for reply, Ad. Mod edit: Disabled link.

    • 2 replies
    • 2.3k views
  20. riveradriana
    Started by riveradriana,

    Hi Karspersky Team, Can you can my website, please? [delete link] Best Regards

  21. User303
    Started by User303,

    So I have recently installed Kaspersky internet security on my computer, after the install it detected some trojan (nyss.exe, process1.exe) and asked to disinfect and reboot. which I did, now when I want to view reports it just hangs at the report windows with some overlapping UI elements, I tried everything cleanup disk defrag troubleshooting etc. , quick scan hasn’t detected anything and full scan would apparently take 20+ hours, which I don’t have, I even cleared the reports then at-least the report window didn’t freeze, but as soon as I got one log(update log) opening that tab immediately freezes the window, I don’t know what to do now. And some weird things also happ…

    • 5 replies
    • 2.3k views
  22. Ghassan
    Started by Ghassan,

    Just as the title says, and in order to login normally, I have to pause protection. This only happens on the laptop I'm using at work, but it doesn't happen on the PC I use at home. I tried adding the app to the exclusion list through "Manage exclusions", but to no avail. I tried adding it to the trusted list through "Specify trusted applications", it doesn't do anything when I click ok the first time after adding the app, but when I click it again, KIS crashes and restarts . The error message is attached for more info.

    Flood and Flood's wife
  23. Raza
    Started by Raza,

    Hello, I have a copy of Kaspersky Internet Security 2021, activated for one year. I want to upgrade my laptop to Windows 11, but I encountered a problem, which is that the option to upgrade together keeps applications and files. I cannot just delete all files and applications. Here I have a question. If I upgrade Windows together, delete files and applications, can I restore Kaspersky with activation without problems??

  24. Timur Born
    Started by Timur Born,

    Hello. I noticed that KIS’ AVP.exe (realtime scanner) connected to poneytelecom.eu for a short time, a site seemingly known for malicious content/attacks? What is this connection used for? Thanks and regards.

    • 1 reply
    • 2.3k views
  25. Finn.t
    Started by Finn.t,

    Internet Security throws me out of full view of some games during updates and rootkit scans. I tried to avoid this by putting said games to exceptions twice, to no avail. I also made sure the “Gaming Mode” of Kaspersky was ticked - since this is standard option, there was nothing to be done. I stopped root kit scans for now, but this is no long term option and no solution at all! So if anyone has other ideas of how to make Kaspersky stop interrupting my gaming sessions I’m happy to hear it.

    • 15 replies
    • 2.3k views
    Flood and Flood's wife

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.