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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS and Android
  1. SJaafar
    Started by SJaafar,

    Hi there, The updating line doesn't have the correct percentage symbol as you can see in the attached screenshot.

  2. ARGYROU MINAS

    Hello, As it known, Kaspersky has been removed from Google's Play Store. The announcements made indicated that Kaspersky would still remain available on other stores, including Samsung's Galaxy Store. However, I cannot find the app on Samsung's Galaxy store either. Is there an explanation for this? Thanks in advance!

    Flood and Flood's wife
  3. Nishad

    I've bought kaspersky premium, but I'm not getting unlimited vpn, on the website they are asking me to but vpn

    Flood and Flood's wife
  4. Stevex
    Started by Stevex,

    I have Kaspersky Standard on an old PC. It auto updates and when it does my PC virtually grinds to a halt. I can't see a stop button on the user interface; is there any way to stop the update when I need to?

  5. Psiu47

    Noticed Kaspersky Standard received 2024 annual update to a newer version but as always comes the decision of removing or changing security parameters and components, few users used to trust. I've noticed in privacy column where used to be Antispam component. It no longer exist. Message readings on welcome security display have changed once again to something does not ensure safety. In my opnion repeating 'Main protection components are running/are active' ( My KS is another language ) but at least was giving me comfort to know all protection, security functions and components are running actively. Now with KS 21.18 the message it read is 'Automatic malware dection'.…

    Flood and Flood's wife
  6. geniusgene007
    Started by geniusgene007,

  7. Kenshin1
    Started by Kenshin1,

    Kaspersky is telling me my "Databases extremely out of date", when I hit update, it goes to 100% but doesnt update and still tells me Databases extremely out of date. How do I fix this ?

  8. Sanchai

    Can you outlione me steps to update version of Kaspersky Premium on Windows 11 PC manually? I cannot see where can I do that Thank for support

  9. frustratedkaspersky

    I can't even access my account - no links work, and it doesn't load the pictures, I am using a VPN network though which I've always used, surely they wouldn't penalise people for using a VPN by having their page not load Once again it's going to be volunteers who come to the rescue ....

    Flood and Flood's wife
  10. serjeco
    Started by serjeco,

    Hello guys, So I wanted to change my UDP and TCP ports on the firewall (I don't have access to my Port Forwarding thru the router admin), but, I only can access my firewall settings thru Kaspersky. Looks like it has been difficult to me to find it and change it. How and where can I change it? Looks like it has been difificult to me to find it and change it. Since even if I change the ports on the UDP and TCP present in the screenshot I sent, nobody can enter my TeamSpeak 3 server with my public IP. How can I fix this? Thank you.

  11. serjeco
    Started by serjeco,

    Hello. After installing Kaspersky, I has been unable to use Hamachi again. Every time I join a network, it shows "relayed tunneling" (blue dot). I've tried a bunch of things. Reinstalling Hamachi. Reinstalling Hamachi with Kaspersky unistalled, disable firewall, etc, etc... How I can actually fix this? What can I do? Thank you.

  12. nuj
    Started by nuj,

    Is there something wrong with the Kaspersky website? It takes long to access my account.

    Flood and Flood's wife
  13. Minare
    Started by Minare,

    I made a long search but unable to find this function on my iphone. In case my device is stolen, how can I spot the location of iphone from mykaspersky account? Thanks!

  14. Kathy
    Started by Kathy,

    I'm following instructions, but they are not correct. No one answers the phone. It won't allow me to email. How do I cancel this subscription?

  15. KIMSIA
    Started by KIMSIA,

    I have installed K+ to my brother's PC after that that pc keep lost network connection while playing COD BO6. K+ was running and KVPN was installed but not running. I did set every net permisions to COD in K+ setting. Windows 11 24H2 / 5600x / 3070ti so I tested COD after shutdown K+ and KVPN COD never lost any network connection. need help

  16. RiverJ
    Started by RiverJ,

    Has been like this since Kaspersky first install a week ago. Just keep spinning. Win 10 Kaspersky Plus

  17. rot99
    Started by rot99,

    I have been dealing with spam and fishing attacks for a long time, but the Spoofing attack I experienced today was enough to fool even someone like me. Anyway, my email protection is on, but it does not protect my hotmail email address that I have opened on this browser against attacks like spam. The question is, which email application should I install to stay behind Kaspersky email protection? thank you.

  18. Zsolt Kovacs

    Hi Support, I am an engineer at a global hiring platform and currently investigating some sporadic issues noticed by our customers during registration. Unfortunately this issue prevented our customers to complete their registration as our backend received malformed requests, although the frontend sends these requests correctly. After a consultation with our consumers and analysing their network traffic we noticed that each of them have Kaspersky installed and also a script injected into our website that wraps around the fetch API that the page uses. The script intercepts the fetch API calls and modifies the headers to be sent. E.g.: the Content-Type header which was …

  19. karkas20
    Started by karkas20,

    Hi there I don't why but I can't turn on Kaspersky hardware virtualization although I followed all the steps and did everything (I also enabled it in bios). I even turned off Windows Hyper-V and core isolation options (As they're visible in the attached images) and reinstalled Kaspersky but they didn't work neither. I assume that there's conflict or incompatible with new Windows 11 24h2 build. There wasn't any problem with 23h2 but again any solution for this?

  20. Minh

    Flood and Flood's wife
  21. Gevu200
    Started by Gevu200,

    Presently using Kaspersky Total Security on few computers. When try to update on some other computers using KTS lic it upgrades me to Kaspersky Plus and not Kaspersky Premium as expected but that's fine. There a few computers that want to continue using KTS. If I purchase Kasperky Plus lic will it work to extend KTS? Thanks.

    Flood and Flood's wife
  22. jolo
    Started by jolo,

    Hello I have Kaspersky Plus installed, in its latest version. I get a warning that says the databases are out of date. I update it, it connects, the progress is displayed until it reaches 100% and it simply continues to give the alert that the databases are not updated. I use Windows 11, it is up to date. My computer has full internet access. My license is active within the United States.

    Flood and Flood's wife
  23. SiDam
    Started by SiDam,

    "*****@*****.tld" < *****@*****.tld >; "Kaspersky Lab Support" < *****@*****.tld > Kaspersky Premium 2023 Expires 2026-03-14 Kaspersky Customer Service is the worst. Lost two full days going through the online guidance, with NO results. Here, in Silicon Valley this is not acceptable Database EXTREMELY out of date - DOES NOT allow update. Protected browser not accessible due to Certificate Issue. I used Kaspersky for many years - minor issues only. Now I am done - I ASK FOR MONEY BACK FOR THE TOTAL PRODUCT. Kaspersky Premium 2023 3 years, 5 devices Extremely upset customer SiDam

  24. fabiodanzetta
    Started by fabiodanzetta,

    As per the subject, is there any news regarding an automatic fix for the application so that the functionality can be available without manual workardound to perform? I have everything updated but I still don't find hardware virtualization available. Thanks to everyone.

  25. Lexie
    Started by Lexie,

    hey so i want to test kaspersky for like a short time but when i tried to cancel it there is no manage subscription button

    Flood and Flood's wife

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