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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS and Android
  1. fabiodanzetta

    Hello everyone, as per the subject I wanted to ask if you know how long after usually the version of Kaspersky automatically upgrade to the new release. I ask this as I saw that in my private area it gives me the setup of 21.21 available for download but although my version of Kaspersky Plus is set to automatic updates it still hasn't updated to the latest version which from the online help I think was released around mid April or am I wrong? Lastly I wanted to ask another thing, when it updates automatically will it bring up a notification to do a reboot? Thank you all.

  2. John1509

    Hello, so, at first I thought this was just a Windows bug that could be fixed by restarting my PC. However, I've now seen this bug for the fifth time after restarting my PC for the fifth time in the last three weeks. My Kaspersky product and version are: Product: Kaspersky Standard Version: 21.20.8.505 My operating system is: Edition: Windows 11 Home Version: 24H2 OS build: 26100.3775

    Flood and Flood's wife
  3. Kuser7985Sh

    Does Kaspersky Premium work alongside second opinion scanners that don't have real-time antivirus? Eset, Emsisoft and Norton all have different signatures than Kaspersky, and they are decent enough to identify PUPs that Kaspersky sometimes misses. I'm mainly interested in scanning my work-related assets with them for adware and PUP detection, but I'm worried that they might interfere with Kaspersky's main components or something. So do they conflict with Kaspersky Premium or not? Any advice would be greatly appreciated. The programmes I'd like to use alongside K if there are no conflicts. Eset online scanner. (No real time protection) Emsisoft emergenc…

    Kuser7985Sh
  4. TOPRATED
    Started by TOPRATED,

    I bought activation code but I cant download the apps because I am in the wrong region. I am in Nigeria.

    Flood and Flood's wife
  5. Guest #88212

    Dear Madam or Sir! I can't open certain parts of www.google.com in any browser (e.g. latest Firefox)! For example, I would like to search for images on www.google.com. Then I would like to select the size of images to list for me. I click on the drop down menu but it does nothing 😞 So far it has worked! What could be the problem? I have attached a picture. Red arrow shows where the problem is... Thanks in advance for your help! Regards, Viktor Soponyai Hungary

    Flood and Flood's wife
  6. Kuser7985Sh

    I recently reset my PC and started installing the usual stuff that I need for work. Daz Studio (very popular 3D rendering app) and Ren'Py (arguably the most popular visual novel-making engine) and Kaspersky added both these applications into the high-restricted group (intrusion prevention). I'm aware that you can manually add applications to the trusted group and make it work, but the thing I don't understand is these two programmes were previously trusted by KSN, and K added them as trusted just a few weeks ago. So how can I make a complaint to KSN? Kaspersky premium 21.20.8.505 version Thank you.

    Kuser7985Sh
  7. Brett Do
    Started by Brett Do,

    I also have a problem opening my own website which was alleged carrying a certificate mismatch to its own name, but I could not find which certificate authority to correct. It always happened like no matter what I tried to do. this website name is harmonybuddhism.org. I tried to open it from all the browsers on other devices and found it working OK. I checked with Kaspersky help desk who said they don't know what has been the cause. For another problem, a pop message always started when I turned on my computer, with Kaspersky on, that said "failed to initialize the Microsoft . NET Framework. Please reinstall it", and I have tried to reinstall it many tim…

  8. Eviever
  9. Bav

    Hi, since I now have a 10 seat Kaspersky Premium license, I wanted to install it on the Mac. BUT, I use Little Snitch, and although kaspersky mac doesn't have the firewall, it has a network component that was incompatible with little Snitch many, many years ago. I use Little Snitch religiously as it's the easiest app on Mac, period, to get internet connection outbound access alerts. And the beauty is that it has a perfect set of default rules to allow the OS and safari to function, so you really only get alerts as you install new apps (or if you genuinely have some spyware or malware or something). It's not the end of the world, I will keep using Malwarebyt…

  10. John1509
    Started by John1509,

    Hello, "Anti Banner" is enabled in both my Kaspersky program and the browser extension and still it doesn't block a single Ad. I also tried it with a new created browser profile and only Kaspersky Extension installed, still no Ads are blocked. I'm using Edge as main browser, and its up-to-date. I don't want to use uBlock Origin or the "Lite" version of it because, even though I have a 2024 high-end gaming PC built, they consume a hell of performance.

  11. John1509

    Hello Kaspersky Community, I'm experiencing an intermittent issue where, after opening Kaspersky, the application seems to freeze or become unresponsive when I attempt to switch to another program (such as my web browser or any other application). Interestingly, while Kaspersky appears stuck in the foreground, I can sometimes see the content of the other applications that should be in focus showing through the transparent area of the Kaspersky window. This suggests that while the display isn't updating correctly, the underlying applications might still be running. The only reliable way I've found to resolve this is to completely close Kaspersky (via the sys…

  12. Kuser7985Sh

    Kaspersky shows in settings that "hardware virtualisation is not available. Incompatible hardware or software detected." Does this make my PC less secure compared to a PC that supports hardware virtualisation, or does this feature only affect the Safe Money component? By the way, I did enable hardware virtualisation in BIOS settings, but still Kaspersky shows the same message. And for the info, my previous computer also showed that same hardware virtualisation is not available text, so I honestly don't know what type of computer Kaspersky needs for this function to work. Clarification on this question would be great. Thank you for any assistance.

  13. Tabby

    Probably a silly question. I have Kaspersky Plus running on my Windows 7 SP1 machine. Last restart was sometime last week. I restarted it just now (Sat evening) and saw the Windows alert to not unplug the machine because Windows was installing an update. Same when it started, the warning about configuring the update. All updates are turned off in Windows Control Panel, still are after this happened, and have been for a time frame measuring in years, I manually installed a few things as needed to run Kaspersky and Nord VPN, so the only program with permission to do this (and presumably, a reason) to mess with Windows Updates would be Kaspersky, I'm not runni…

  14. TheUndertaker

    My windows 11 cannot create system restore points. I have exlucded 99% of other causes and Kaspersky volumn shadow copy service bridge is my suspected cause. When I run vssadmin command line, it says its blocked by av software. so...

  15. Aleksandar2025

    Hello, FPS games are completely unplayable. Every fast mouse movement is being stalled by that driver. How can I remove it and restore the default Windows one? I'm using windows 8.1, the certificate on that driver is for Windows 7.

  16. Aralka
    Started by Aralka,

    I'm writing a python script in text editor, every time I edit and run it Application Control asking me to trust that script. I added folder where script is to exception list but it doesn't do anything to stop this behavior. Where is exception list for Application Control?

  17. Roothieboi1337
    Started by Roothieboi1337,

    Hello, I'm a user of Kaspersky Premium(Sorry, I couldn't find the right product category). I was using the same tool 3 months before with Kaspersky without any problem. But now the Antivirus blocks the tool and the ethernet connection. When I checked the logs the service called "Windivert" makes the issue so I tried to exclude this service but didn't work. Also I disabled all of the protection components to find out the issue but blockage still stands until I completely close the AV software. These are my exclusion panel, please let me know if you see any mistake while I setting parameters. In addition; How I check detailed log about what's actually going on at AV?

  18. PapichuloBW
    Started by PapichuloBW,

    Afternoon, I'm in Africa Botswana and have purchased Kaspersky Standard. Unfortunately, it displays "not supported in your region." Any idea on how i can change the region or i've lost moneys just have to purchase a new one supported in my region? Thanks

  19. DALL-ONE
    Started by DALL-ONE,

    Operating System Version: Windows 11 Pro for Workstations 24H2 Kaspersky Application Name: Kaspersky Premium Version: 21.20.8.505 I have already contacted Kaspersky Lab support, but no one has addressed this issue.

  20. sansa123

    i use Kaspersky Plus i heard experts on the websites say that if win 10 stops updating because it is no longer supported by Microsoft, the vulnerabilities will not be fixed, and eventually the computer will be unsafe i will stay with win 10, will Kaspersky Plus protect me then? thanks for your interest

  21. sansa123

    after a year (yes , that's true ) of searching for answers, initially iuninstalled Kaspersky and installed Bitdefender but strangely this still persisted , i was tired and angry and came to the conclusion that Win10 updates were the culprit, this couldn't be Kaspersky I'm not good at computer and may be wrong, but I know that Windows trie to harm users with updates to force them to move to Windows 11, i think i will not move to Windows 11 and will stay with the lovely green radioactive waste bear

  22. ReallyFrustrated

    I dont have it set to English, so I don't know what its called, directly translated it be Performance> Software Updating Instrument, Id just like it to stop ever updating my installed software. Cant find the "PERMANENTLY DISABLE" option. Please help P.S. if it cant be permanently disabled how do I add software to the EXCLUSION list?! its not intuitive, and it makes no sense!

    ReallyFrustrated
  23. Stephen DD
    Started by Stephen DD,

    In the background, it automatically picked up an infected email in my InBox in Thunderbird and deleted it without notification. However, the InBox is a single file. You can't just delete a single email without deleting the entire folder. I've looked in Quarantine but there was nothing I could restore (I was hoping to find my InBox quarantined so I could restore it. No luck) What can I do? It's an IMAP account so every InBox on every computer is now empty.

  24. Eduardo Filho
    Started by Eduardo Filho,

    What about transforming Kaspersky Plus in a single application? By joining Password Manager, VPN (Safe Money) and WhoCalls to Plus version? But I realized that VPN keeps alive when dropping out data and (or) Wi-Fi connection and it´s increasing battery consumption, decreasing battery life. It would be better than installing 2 or more apps on smartphone.

    Eduardo Filho
  25. Toño
    Started by Toño,

    Hello, I purchased a Kaspersky Premium license, and one of the devices where I installed the application is a Mac. The problem I'm having is when using a digital certificate for an electronic ID card. When I try to use it to sign something or check something, the certificate doesn't work without disabling the antivirus protection. Where can I configure the antivirus settings to allow me to use the electronic ID card without disabling the antivirus protection? Thank you.

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