All Activity

@Mr Tech You are welcome ! The malicious script [Emirates Marble-pdf.vbs] is mostly distributed via phishing emails , in your case it looks like this object is disguised as a PDF-file 🤔. FYI Kaspersky is scanning the Thunderbid Profiles since version 21.23. Also the TB Mozilla Export option supports backup ZIP files of up to (only) 2 GB , therefore I always recommend to backup the Profiles folder. Anyway i am glad that your issue is fixed and feel free to contact us again if you encounter any problems or require further assistance.

Hi there Berny 😃 I did as instructed, and it worked! So a big thanks. One question remains though, I have no idea (whatsoever) how I got that trojan in the first place...Because I got no memory of even opening up the said e-mail. Anyways, thanks!

@Mr Tech Welcome on the Kaspersky Forum. Please try this 1) Backup TB profiles → Folder "C:\Users\Name\AppData\Roaming\Thunderbird" 2) Repair folder 3) Compact folder 4) Clear cache 5) Reboot 6) Run a full scan ?

Hi, I just noticed that my computer has been infected by a trojan called "HEUR:Trojan.VBS.SAgent.gen", and I can't remove it via Kapersky...The trojan is found in the inbox file in Thunderbird. So it's not a file that I can remove (it's all code). Kapersky stated that these two files are the source of the Trojan (they are not found as an e-mail attachment in my inbox, it's all code in the inbox file in Thunderbird): P000009384:Emirates_Marble-pdf.gz and P000009384:Emirates_Marble-pdf.vbs So I'm simply wondering how I should go about to remove this trojan from my computer? Source: https://threats.kaspersky.com/en/threat/HEUR:Trojan.VBS.SAgent.gen/

Добрый день. Обратитесь в техподдержку. Ссылку на эти файлы приложите к запросу. Желательно еще приложить такой отчет.

Устанавливаю Kaspersky Plus 21.24.8.522 на Windows 10 64bit. Установщик сразу пишет Неизвестная ошибка. Приложение не установлено. Запускал и оффлайн и онлайн установщик. Пробовал поставить Kaspersky Plus от 2023 года. Результат одинаковый. Включение или отключение VPN не помогает. По этой ссылке найдете несколько файлов c буквами kl-setup в имени и дамп установки. С помощью утилиты kavremover удалял Kaspesky free/Standard/Plus/PremiumMR24 и ...MR23. Не помогло.

We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased.

This vpn was good before, and you destroyed with your bad management. Months we are waiting the fix for this crap vpn and didnt change nothing. Stability suck, speed suck, missing still feature like double vpn (there was before), or openvpn/wireguard config to use in router or linux. We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased. AND I DONT WANT A ANSWER FROM MODERATOR THAT DONT KNOW NOTHING ABOUT, I WANT ANSWERS FROM KASPERSKY TEAM.

Again. Your best bet is to ask K. Support

We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased.

Some time to come back? We’ve been waiting for months for features that were available when we signed the contract and subscribed, this is outrageous. On top of that, these are features found in every VPN service. What has been done is unlawful, and Kaspersky should refund every license, because months have passed and nothing has changed yet. I want a answer from kaspersky team, no from a moderator that say every time the same thing.

@Hendra Welcome on the Kaspesky Forum. Recovering your expired license isn't possible and not usable , also in most regions Kaspersky Free has been removed.

Ist schon etwas länger her aber ich erinnere mich, dass man Filezille an mehreren stellen freigeben muss. Hast du alles was Filezilla ist angepasst?

注意，Diskgenius 扫描出现有坏扇区的不要进行修复，不要进行修复，一旦修复可能导致系统损坏，你登陆不进系统！使用该工具的目的是为了验证我的猜测，为什么总是在解压缩压缩文件会发生错误，我只有一种合理猜测，磁盘的读写有问题，或者有权限问题，但是如果有权限问题，安装程序会返回不同的信息明确告诉你安装存在权限问题，但是并没有。

I removed my expired subscription on my account, can I retrace back?

Guten Morgen Sebastian, das habe ich alles umgesetzt und bei mir sieht es auch ganz genau so aus wie auf den Screenshots von Schulte und darauf kommt dann mein neuer Fehlercode. Muss ich neben den Punkten die Schulte nannten och wo vielleicht eine Änderung vornehmen und deshalb kommt bei mir der andere Fehler? Bei mir wird auch das Programm erst bei der Programm Überwachung gelistet wenn ich es zuvor geöffnet habe.

Die Antwort hat Schulte geschrieben. Du musst das als sicher einstellen im Kaspersky

@lawrence Kaspersky Threat Intelligence Portal is reporting "Good" now 👍

Halli Hallo Ich habe das selbe Problem nur das wenn ich die Lösung hier umsetze dann eine andere Fehlermeldung bekomme: Antwort: 530 Login authentication failed Fehler: Kritischer Fehler: Herstellen der Verbindung zum Server fehlgeschlagen Ich habe aber alles überprüft Passwort etc ist alles richtig auch mit dem Server Support habe ich bereits gesprochen von deren Seite aus gibt es keine Probleme. Kann mir jemand vielleicht helfen das Filezilla wieder funktioniert. Mit dankbar für jede Hilfe. Liebe Grüße

Hello， 请你访问国际官网，不要留在简中页面上，这里请：https://www.kaspersky.com/android-antivirus#?ignoreredirects=true 只有购买国际版的激活码才会有 for android 的内容。你不要买错激活码。 另外，apk 文件可以直接从这里下载：https://redirect.kaspersky.com/user-agent?target=mobile_install&app=kaspersky_android&dst=site 你不能下载么？

Helo, I have a problem where my last licence of kaspersky free is expired and I see my account has new Kaspersky Free subcription status not in use. So I try to download and install but when login my account it say "You cannot use free subcription in my account". But my account have a licence of Free Subcription.

https://www.kaspersky.com/android-antivirus# 这个链接就是上面我截图的页面，订阅购买窗口并没有显示支持Android，你的意思是要购买后才会有Android平台下载窗口

Hello, https://www.kaspersky.com/android-antivirus# 这里去订阅，激活码绑定 my kaspersky account 后，会出现对应的下载文件位置。我在这里提供一个 apk 文件给你安装试用： https://redirect.kaspersky.com/user-agent?target=mobile_install&app=kaspersky_android&dst=site

英文版+英文激活码，国内可以使用，该如何购买英文激活码和安装对应英文版apk

Hello, 国内的激活码无法激活使用其它版本的 for android 产品，英文版产品能够在国内使用。 举个例子 简中版+简中激活码 可以用 没有 for android 的 KL 产品，英文版+英文激活码 可以用，有 for android 的 KL 产品。 简中版+英文激活码 无法激活，英文版+简中激活码 无法激活，你明白清楚了吗？