While in remote support, I cannot click on authorization window

[yw71]

When I use software such as Team Viewer or Anydesk, and I want to change a setting in Kaspersky Cloud Free, I can't find the window to authorize the change. 

I can see any such window of MS Windows to authorize any changes to the system. But Kaspersky's is always hidden.

Please make it visible for Remote Support apps.

 

Thanks, 

yw71

 

[Flood and Flood's wife]

1 hour ago, yw71 said:

When I use software such as Team Viewer or Anydesk, and I want to change a setting in Kaspersky Cloud Free, I can't find the window to authorize the change. 

I can see any such window of MS Windows to authorize any changes to the system. But Kaspersky's is always hidden.

Please make it visible for Remote Support apps.

Hello @yw71, 

Welcome!

Is Allow managing Kaspersky settings via remote control applications - checked? 

Allow managing Kaspersky Free settings via remote control applications

Thank you🙏
Flood🐳+🐋

Edited June 18 by Flood and Flood's wife
added resource

[yw71]

I can't find the window to authorize the change -> on the remote computer

6 minutes ago, Flood and Flood's wife said:

Hello @yw71, 

Welcome!

Is Allow managing Kaspersky settings via remote control applications - checked? 

Thank you🙏
Flood🐳+🐋

However, I'll need the client on the remote to make this change... Providing they'll know how to.

Is there a reason Kaspersky does not use the normal window for changing settings?  

[Flood and Flood's wife]

35 minutes ago, yw71 said:

I can't find the window to authorize the change -> on the remote computer

However, I'll need the client on the remote to make this change... Providing they'll know how to.

Is there a reason Kaspersky does not use the normal window for changing settings?  

Hello @yw71

What do you mean the 'normal window' for changing settings? 

What do you see? 

• Also, Kaspersky Security Cloud Free has been replaced by Kaspersky Free  - (you) may wish to upgrade, Kaspersky Free is available to be downloaded here: https://www.kaspersky.com/downloads/free-antivirus

Thank you🙏
Flood🐳+🐋

Edited June 18 by Flood and Flood's wife
added https://www.kaspersky.com/downloads/free-antivirus

[yw71]

Hi 

Sorry for the delay. By 'normal window' I meant the window that opens when a user approval is needed for an application ('Do you want to allow this app to make changes to your devices'). 

If I need to make changes in Kaspersky's settings (mainly add to an app to the list of allowd apps) there appear a different window, that does not shows in the Taskbar or in the list of opened windows. This window cannot be accessed by remote software. 

And the question is WHY? What's wrong with the default window (User approval  to change of settings).

Yw. 

 

[harlan4096]

Try adding Your remote control app to KFree Trusted apps...