secure connection is not available [Solved][Closed]

[mikey]

kaspersky secure connection is telling me it is not available. i keep receiving boxes on the lower right of my computer screen which states kaspersky password manager connection is not secure. disconnect or continue. please advise.

[richbuff]

Welcome. Please pass your mouse cursor over the Kaspersky tray icons and tell us the full, complete name and version number of your Kaspersky products.

[Flood and Flood's wife]

Hello Mikey, As well as the info from Richbuff: While this error is happening please do not access any secure sites, please do not use KPM Please:

1. disconnect from the internet
2. reset KSC - refer - https://support.kaspersky.com/us/13493#block2

:boom:Please also do a PC reboot/restart, after resetting KSC. If the issue persists, please let us know: System operating system, version? A screen print/s of the error/s Is there any other Kaspersky Software installed (excluding KSC & KPM) Thanks! ------------------------------------ Apologies Richbuff, I think our posts were input almost at the same time:neutral_face:

[mikey]

kaspersky total security 19.0.0.1088(e)

[Flood and Flood's wife]

Hello Mikey, Thanks for posting back the product & v#. Have you followed the recovery procedures please? Best regards.

[mikey]

i believe i performed it right. i submitted a request to kaspersky. what is going on? am i corrupted?

[Flood and Flood's wife]

Hello Mikey, I'm sorry, I don't know what "i submitted a request to kaspersky. what is going on? am i corrupted?" means? When I asked above, have you followed the "recovery procedures please?", I was referring to my earlier post, now repeated below, in case it's been missed, however, if the LAB have given you instructions then you must follow their guidance.... --------------------------------------------------- Previous recovery procedure: :octagonal_sign:While this error is happening please do not access any secure sites, please do not use KPM:octagonal_sign: Please:

1. disconnect from the internet
2. reset KSC - refer - https://support.kaspersky.com/us/13493#block2

:boom:Please also do a PC reboot/restart, after resetting KSC. ----------------------------------------------------- If the issue persists, please let us know: System operating system, version? A screen print/s of the error/s ----------------------------------------------------- Thanks.