KAV is blocking my computer sounds [Closed]

[carlo]

Hi, I am running windows 10 pro and whenever I run KAV for a scan it blocks my system sounds so I hear no music anymore! I have to reset the computer to get my audio back. It blcoks also the video I am watching at Youtube! Any help Thank you

[Berny]

Welcome. Please try this : > uninstall KAV > reboot > install KAV 2019 > update databases > reboot If no fix , please provide a GSI Log https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/