Kaspersky protection and KPM extensions not working

[Tomer84Jx]

Hi,

I have Kaspersky Premium version 21.9.6.465.

I installed the Firefox browser and installed the Kaspersky protection and Kaspersky password manager extensions and I have a problem.

The protection extension is shown in grey color, and the KPM is shown in red color and asks me to download and install the Windows app (screenshots attached).

I'd be happy to get help to fix this issue.

 

 

Edited April 3, 2023 by Tomer84Jx

[nexon]

Hi,

Take a lookg into browser extensions if it not enabled (move slider to enabled)

Or manually install

https://support.kaspersky.com/common/start/12782#block7

[Tomer84Jx]

It's enabled (see attachment), and I see only the grey icon. The manually install doesn't help. 

Do you know more options to fix it?

[nexon]

Try reinstall kaspersky : 

1. Uninstall kaspersky do restart pc 

2. Install Kaspersky manually update database and do restart again

Check the problem.

[Tomer84Jx]

But the extensions operate well on Chrome, why do reinstall Kaspersky?

[nexon]

I installed FF on same version Kaspersky without problem.
kaspersky asks me if i want add extension i click yes and all works.

[Tomer84Jx]

Okay, I believe you ?

It's very weird and I don't know what to do to fix that lol  

[nexon]

Maybe try reinstall firefox?

But it is weird when you add manually and doesnt work hmm.

[Tomer84Jx]

I did that and the issue persists ? 

[nexon]

If I were you, I would try reinstall kaspersky.

1. remove kaspersky do restart pc 

2. Install kaspersky update databases and restart

Run firefox and wait if kaspersky offers you extension click on yes or add.
 

[Tomer84Jx]

I reinstalled Kaspersky for Windows and the extension of Kaspersky protection operates well!! But the KPM extension is not ? maybe you know what can I try to do to fix that? 

[nexon]

KPM extension will work but you must download install kaspersky password manager for windows and login.

I assume you already did! Or not? according your first screenshot it is not installed.

[Tomer84Jx]

Yes, it's installed and works on Chrome.. Again the issue is only about FF..

[nexon]

1. Go to Password manager for windows and login.

2. Check Settings > Browsers and there is not listed firefox?
    If not remove KPM extension from firefox 

3. Open link in firefox and click add https://special.s.kaspersky-labs.com/firefox_extensions/kpm_win_add_on/kaspersky_password_manager-6.0.37.1-fx.xpi
Restart firefox

 

[Tomer84Jx]

I did it and it persists, look. 

[nexon]

According this you dont have installed kaspersky password manager.

Please make screenshot in control panel if it is really installed.

[Tomer84Jx]

[nexon]

Okay and you checked in password manager browsers?

there will listed chrome and should also offer install addon for firefox

[Tomer84Jx]

From there I installed the extension for FF

[nexon]

Hmmm KPM detected that is installed in browser.

Weird...only 2 options :

1. Maybe reinstall KPM

2. contact Tech Support

Also check open kaspersky antivirus > Security tab in left > scroll down and chceck for installed extensions. Is there firefox?

Edited April 3, 2023 by nexon

[Tomer84Jx]

Look it's very weird but after reinstalling the KPM for Windows, it's working lol ? 

[nexon]

Finally! ?

Glad that works ?

Edited April 3, 2023 by nexon

[Tomer84Jx]

Thank you very much!?? 

[nexon]

You're welcome ?

any time