Kaspersky claims I have no internet access.

[Shawna]

Hi,

So apparently despite the fact I'm (gasp) on the internet typing this on my Chromebook Kaspersky fails to update claiming I don't have internet access.

I moved closer to the modem... ran still says no internet access. 

I restarted reran - still says I have no internet access

I uninstalled tried to reinstall... and surprise surprise it claims I have no internet access.

Well that's odd because I ran a speed test and guess what... I do have internet access.

No I haven't reset the modem because I don't have  access to it and multiple people use it so I'm NOT going to restart it for something like this.

 

What is going on?

Thanks

Snhawna

[Flood and Flood's wife]

5 hours ago, Shawna said:

So apparently despite the fact I'm (gasp) on the internet typing this on my Chromebook Kaspersky fails to update claiming I don't have internet access.

Hello @Shawna, 

Welcome!

1. Unfortunately, Kaspersky does not support Chromebook OS -> Kaspersky Hardware & software requirements. 

Thank you?
Flood?+?

Edited March 22, 2023 by Flood and Flood's wife

[PStarr]

This is now happening to me as well.  WiFi went down for repair in neighborhood - K. now stating all scans pending reconnection even though I've run on this computer previously and WiFi is currently active and operational.  Any suggestions?