Issue connecting to website [MOVED]

[GarethParry]

Hi,

 

We can connect to our CCTV device via a public IP from any remote internet connection.

I can view the live camera’s but if i try to view some stored footage, it does not work.

If i pause protection and control, it does not work

if i exit the kaspersky application, it does not work.

If i stop the service, it works as expected.

Does anybody know why i would need to stop the service, and how i can still have kaspersky running but access the footage?

 

thanks

 

Gareth

[Flood and Flood's wife]

Hi, We can connect to our CCTV device via a public IP from any remote internet connection.

I can view the live camera’s but if i try to view some stored footage, it does not work. If i pause protection and control, it does not work. if i exit the kaspersky application, it does not work. If i stop the service, it works as expected. Does anybody know why i would need to stop the service, and how i can still have kaspersky running but access the footage? thanks  Gareth

Hello @GarethParry,

Welcome again!

Which Kaspersky software is installed:  Kaspersky Endpoint Security Cloud or Kaspersky Security Cloud for home / personal use?

Please let us know?

Thank you🙏

Flood🐳+🐋

[GarethParry]

Hi,

 

Its Kaspersky Endpoint Security Cloud

thanks

 

gareth

[Flood and Flood's wife]

Hi, Its Kaspersky Endpoint Security Cloud. thanks, gareth

Hello @GarethParry, 

Thank you for the information👌, sorry for the delay in replying!

• Please contact Kaspersky Technical Support via your Kaspersky company account. 
• Alternatively, on the Support for business products, Application use page, select your location/country, then select from available support options. 

Thank you🙏

Flood🐳 +🐋

[GarethParry]

Hi,

 

i did this over a month ago and still no solution

 

thanks

 

Gareth Parry

[Flood and Flood's wife]

Hi,  i did this over a month ago and still no solution, thanks, Gareth Parry

Hello @GarethParry, 

Thank you for posting back👌

1. Ok, does that mean the Kaspersky Technical specialists are still working on a solution? 
2. What advice did they give? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

[GarethParry]

HI,

 

yes they are still working on it.

 

They have not given any advice so far

 

thanks

 

Gareth