Zmaj Posted June 5 Share Posted June 5 I have an active subscription to Kaspersky Premium for 170 days, but on my computer the icon says that it is disabled, what is the problem Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted June 5 Share Posted June 5 (edited) 11 minutes ago, Zmaj said: I have an active subscription to Kaspersky Premium for 170 days, but on my computer the icon says that it is disabled. what is the problem Hello @Zmaj, Welcome! What colour is the disabled Kaspersky icon please? In the Kaspersky Premium GUI, in the main screen, are there any different colours, other than green? In the Kaspersky Premium GUI, in the main screen, are there any Notifications? In the Kaspersky Premium application, are (you) signed in? Has the computer been shutdown, using SHUTDOWN not Restart, and when the computer if fully OFF - powered ON by pressing the power button, then logged in? IF NO, do that - does the disabled Kaspersky icon status change? Please post back? Thank you🙏 Flood🐳+🐋 Edited June 5 by Flood and Flood's wife spelling Link to comment Share on other sites More sharing options...
Zmaj Posted June 5 Author Share Posted June 5 to be more precise, protection is disabled Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted June 5 Share Posted June 5 (edited) 14 minutes ago, Zmaj said: to be more precise, protection is disabled Hello @Zmaj, Rightclick the icon, select Resume protection Thank you🙏 Flood🐳+🐋 Edited June 5 by Flood and Flood's wife added image Link to comment Share on other sites More sharing options...
Zmaj Posted June 5 Author Share Posted June 5 When I log on to my account, everything says that it is active, but on the computer the protection is disabled I shut down the computer, but the protection is still disabled. 1 minute ago, Flood and Flood's wife said: Hello @Zmaj, Rightclick the icon, select Resume protection Thank you🙏 Flood🐳+🐋 It does not offer me that option Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted June 5 Share Posted June 5 (edited) 5 minutes ago, Zmaj said: When I log on to my account, everything says that it is active, but on the computer the protection is disabled I shut down the computer, but the protection is still disabled. It does not offer me that option Hello @Zmaj, Post a screen-print of the options available - when (you) rightclick the Kaspersky icon please? Go to the main GUI - Notification centre - select Resume Thank you🙏 Flood🐳+🐋 Edited June 5 by Flood and Flood's wife added image & instructions Link to comment Share on other sites More sharing options...
Zmaj Posted June 5 Author Share Posted June 5 That is what I get, however there is no "resume protection" option. Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted June 5 Share Posted June 5 (edited) Hello @Zmaj Read out last reply & also, go to Windows security, select Open Kaspersky, then: - in the Kaspersky app - select Resume Thank you🙏 Flood🐳+🐋 Resource: How to pause and resume computer protection Edited June 5 by Flood and Flood's wife added images & info Link to comment Share on other sites More sharing options...
Zmaj Posted June 5 Author Share Posted June 5 How will I find GUI -notification center This is what I get when I open "Security at a glance". 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted June 5 Share Posted June 5 (edited) 23 minutes ago, Zmaj said: 2. How will I find GUI -notification center Hello @Zmaj, In Windows SEARCH - type WINVER - open the WINVER app & post back a screen-print of what you see please? Go to the main GUI - select Details {Hide your email address BEFORE posting} Thank you🙏 Flood🐳+🐋 Edited June 5 by Flood and Flood's wife Added privacy note Link to comment Share on other sites More sharing options...
Zmaj Posted June 5 Author Share Posted June 5 1.This is what I got when I type Winver 2.The problem is I can't open GUI like you. 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted June 5 Share Posted June 5 5 minutes ago, Zmaj said: 2.The problem is I can't open GUI like you. Hello @Zmaj, Go to the Windows START screen, scroll thru the apps until (you) get to Kaspersky, rightclick the Kaspersky app & select Settings, what happens? Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
Zmaj Posted June 5 Author Share Posted June 5 Hello @Flood and Flood's wife, I have sucessfully solved a problem, the reason was "log in" option (I needed to put my e-mail adress). Now I can activate my subscription. Here I am to thank you for getting some time to help me, but I hopefully found the problem. Thanks one more time and have a nice day. 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted June 5 Share Posted June 5 4 minutes ago, Zmaj said: I have successfully solved a problem, the reason was "log in" option (I needed to put my e-mail adress). Now I can activate my subscription. Here I am to thank you for getting some time to help me, but I hopefully found the problem. Hello @Zmaj, You're most welcome! Excellent! So number 4 in (our) first reply! Thank you🙏 Flood🐳+🐋 2 Link to comment Share on other sites More sharing options...
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