I can't activate the program

[sujaya]

Hi,

I installed Kaspersky Security Cloud and when I try to activate the program it shows that you have used your free trial. So, I can't proceed from there and can't even use the free version of this program. 

Please help me to fix this issue.

Thanks.

[Flood and Flood's wife]

  On 10/25/2022 at 1:28 AM, sujaya said:

1. I installed Kaspersky Security Cloud and when I try to activate the program it shows that you have used your free trial. So, I can't proceed from there.
2. I can't even use the free version of this program. 

 

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Hello @sujaya, 

Welcome!

1. Kaspersky Security Cloud Trial can only be used once. 
2. What happens when you install & try to use Kaspersky Security Cloud Free, what errors show, we need to see what you see - post images & provide information, so we can assist? 

Thank you?
Flood?+?

About the subscription

Licensing window

Edited October 25, 2022 by Flood and Flood's wife
Added resources

[sujaya]

  On 10/25/2022 at 1:53 AM, Flood and Flood's wife said:

Hello @sujaya, 

Welcome!

1. Kaspersky Security Cloud Trial can only be used once. 
2. What happens when you install & try to use Kaspersky Security Cloud Free, what errors show, we need to see what you see - post images & provide information, so we can assist? 

Thank you?
Flood?+?

About the subscription

Licensing window

Expand  

When I install & try to use Kaspersky Security Cloud Free it shows again you have used up your free trial.

[sujaya]

  On 10/25/2022 at 1:53 AM, Flood and Flood's wife said:

Hello @sujaya, 

Welcome!

1. Kaspersky Security Cloud Trial can only be used once. 
2. What happens when you install & try to use Kaspersky Security Cloud Free, what errors show, we need to see what you see - post images & provide information, so we can assist? 

Thank you?
Flood?+?

About the subscription

Licensing window

Expand  

When I install & try to use Kaspersky Security Cloud Free it shows again you have used up your free trial.

[Flood and Flood's wife]

  On 11/7/2022 at 2:49 AM, sujaya said:

When I install & try to use Kaspersky Security Cloud Free it shows again you have used up your free trial.

Expand  

Hello @sujaya, 

Thank you for posting back!

1. Post a full screen screen-print of the error please = we need to see what you see? 

Thank you?
Flood?+?

[sujaya]

[Flood and Flood's wife]

  On 11/7/2022 at 3:12 AM, sujaya said:

 

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Hello @sujaya, 

Thank you for the image!

It shows (you) have used up the Kaspersky Security Cloud Free *Trial* software, not Kaspersky Security Cloud Free.

Kaspersky *Trial* software can only be installed & activated once.

Kaspersky *Trial* software is not available more than once. 

1. May we know which region / location you are in please? 

Please post back?

Thank you?
Flood?+?

Edited November 7, 2022 by Flood and Flood's wife

[sujaya]

  On 11/7/2022 at 3:25 AM, Flood and Flood's wife said:

Hello @sujaya, 

Thank you for the image!

It shows (you) have used up the Kaspersky Security Cloud Free *Trial* software, not Kaspersky Security Cloud Free.

Kaspersky *Trial* software can only be installed & activated once.

Kaspersky *Trial* software is not available more than once. 

1. May we know which region / location you are in please? 

Please post back?

Thank you?
Flood?+?

Expand  

Sri Lanka

[Flood and Flood's wife]

  On 11/7/2022 at 3:44 AM, sujaya said:

Sri Lanka

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Hello @sujaya, 

Thank you!

1. When you download Kaspersky software, which site are you downloading from, post the URL please? 

Thank you?
Flood?+?

[Flood and Flood's wife]

  On 11/7/2022 at 3:44 AM, sujaya said:

Sri Lanka

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Hello @sujaya, 

1. Uninstall any *existing* Kaspersky software, during the process a popup will show for Saving data for future use -> do not check any boxes - leave all boxes blank -> at the end of the uninstall, reboot, shutdown the computer
2. Download the Kaspersky Free installer from https://www.kaspersky.com/downloads/try-free-cloud-antivirus - select South east Asia, from the drop-down list - see image below
3. Install using How to install the application, as a guide. 
4.  

Any problems, or issues, please post back? 

Thank you?
Flood?+?

Edited November 7, 2022 by Flood and Flood's wife

[sujaya]

  On 11/7/2022 at 4:40 AM, Flood and Flood's wife said:

Hello @sujaya, 

1. Uninstall any *existing* Kaspersky software, during the process a popup will show for Saving data for future use -> do not check any boxes - leave all boxes blank -> at the end of the uninstall, reboot, shutdown the computer
2. Download the Kaspersky Free installer from https://www.kaspersky.com/downloads/try-free-cloud-antivirus - select South east Asia, from the drop-down list - see image below
3. Install using How to install the application, as a guide. 
4.  

Any problems, or issues, please post back? 

Thank you?
Flood?+?

Expand  

Hello, 

I can't uninstall the app. I tried uninstalling it with the control panel but could not see the app. I also tried kavremvr,  but it didn't work. (Program files have 2 application folders [Attachment])

 

 

[Flood and Flood's wife]

  On 11/7/2022 at 12:46 PM, sujaya said:

I can't uninstall the app. I tried uninstalling it with the control panel but could not see the app. I also tried kavremvr,  but it didn't work. (Program files have 2 application folders [Attachment])

Expand  

Hello @sujaya, 

Thank you for posting back & the update!

• So, at some point, you've uninstalled the Kaspersky software? 
• Was Kavremover run with the computer in Safe Mode? 
• Please do the *all* the following steps carefully:

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows 
2. Create a System restore point.
3. Create a Full system back up, make sure all your important files are saved to offline storage. 
4. Create a Registry backup.
5. Change to Safe Mode.
6. Delete C:\Program Files (x86)\Kaspersky Lab\
7. Go to C:\Users\USER\AppData\Local\Temp -> delete all files/folders in the Temp folder || {USER = your name}. 
8. Go to C:\Windows\Temp -> delete all files/folders in the Temp folder
9. Return to Normal mode. 
10. Shutdown the computer using Shutdown, not Restart, power on by pressing the Power button, login, download the Kaspersky Security Cloud installer & install - follow the documentation: How to install the application 

Any problems or issues, please post back? 

Thank you?
Flood?+?