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Error updating component SW2 [split]

JCT

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JCT

JCT

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I tried a some of the steps above. My license will expire 5 days and I have added a new activation code. Below is the copy of the log file. I highlighted the error with bold letters. Thank you for the help. 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ext001a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base999.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ca003.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/emusc006.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/engine.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base106e.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base119e.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base138e.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base165e.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base168e.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base008a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base013.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base019a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base020a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base002.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base002a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base003a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base004a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/kjim.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/klavemu.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/klavsys.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/base001a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/basee.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/exta.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/exte.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/kavbase.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 Error updating component APU Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/basea.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0010.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/unmod-apu-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu.stt Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0005.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0006.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0007.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0008.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0009.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0001.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0002.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0003.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\apu/apu0004.dat Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Updating files Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.32 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.16 File downloaded updates/sw2/unmod-sw2-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.15 File downloaded updates/apu/unmod-apu-1313g.xml.klz Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.15 File downloaded updates/apu/unmod-apu-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.15 File downloaded updates/vlns/unmod-vlns-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.15 File downloaded updates/kdb/i386/kdba-i386-1313g.xml.klz Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.15 File downloaded updates/kdb/i386/kdba-i386-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.14 File downloaded updates/kdb/i386/unmod-kdb-i386-1313g.xml.klz Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.14 File downloaded updates/kdb/i386/unmod-kdb-i386-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.14 File downloaded updates/sw2/sw2-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.14 File downloaded updates/rms/sw2/rms-sw2-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.13 File downloaded updates/apu/apu-1313g.xml.klz Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.13 File downloaded updates/apu/apu-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.13 File downloaded updates/vlns/vlns-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.13 File downloaded updates/rms/kdb/rms-kdb-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.12 File downloaded updates/kdb/i386/kdb-i386-1313g.xml.klz Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.12 File downloaded updates/kdb/i386/kdb-i386-1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.12 Creating the list of files to download Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.12 File downloaded index/u1313g.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 Update source selected http://dnl-19.geo.kaspersky.com/ Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 Creating the list of files to download Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 File downloaded updaters/updater.xml.klz Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 File downloaded updaters/updater.xml.dif Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 DNS name resolved dnl-19.geo.kaspersky.com, 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 Connecting to host 4.28.136.39 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 Update source selected http://dnl-19.geo.kaspersky.com/ Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.11 Update of databases and application modules Started Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.36 Update of databases and application modules Completed Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 Error updating component SW2 Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/sw2.stt Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/sw2-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/unmod-sw2-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/rms-sw2-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm09.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm10.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm11.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm12.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdmsafe.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm01.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm02.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm05.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm06.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm07.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/sw2.mft Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm.rms Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\SW2/pdm00.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.35 Error updating component KLAVA Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vlns001.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/kdb.stt Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho057.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vlns-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vlns000.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho052.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho054.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho055.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho056.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho011.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho022.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho043.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/vho047.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/unmod-kdb-i386-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/unmod-vlns-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/unp012.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/pef137.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/rms-kdb-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/mh001.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/mh020.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/mmh005.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/mmh017.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/pef075.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/klavsys.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/klnk03.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/klnk04.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/krnun001.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/kdb-i386-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/kdba-i386-1313g.xml Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/jimsc006.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/kavbase.rms Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/jim003.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/jimlnk02.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/jimsc003.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/jimsc004.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/hr050.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/hr051.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/hr052.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/jim001.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/heursc018.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/heursc023.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/heursc024.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/hr015.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/hr045.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/heur004.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/heur006.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/heurlnk03.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/heursc007.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ext019a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ext020a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ext023e.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/fa001.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ext002a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ext003a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ext004a.kdc Time: Today, 5/13/2019 8:09 PM 13.05.2019 20.09.33 File updated C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases\KLAVA/ext009a.kdc Time: Today, 5/13/2019 8:09 PM Here is the system info. as well: https://www.getsysteminfo.com/report/25a63d0930d642b356faf7429348fc62
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richbuff

richbuff

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Welcome. I split you post to a new topic, because the other guys issue is not the same as yours. :) Un and re install Kaspersky: Uninstall Kaspersky > reboot > re install Kaspersky > reboot > activate with your activation code > do a databases update > reboot. Any better after that?
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  • 3 weeks later...
JCT

JCT

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I am still having the issue. I "exited" out of KSC and tried to update and it goes to 100% and says it fails. I also unchecked the gaming profile. My subscription was updated, as well. This has been going on for a month or more now. I can get it to update every so often. Was this caused by a Windows 10 update?
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Flood and Flood's wife

Flood and Flood's wife

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Posted
Hello Jct, As well as the info from Richbuff. Referring to your question "Was this caused by a Windows 10 update?", the May (Major) update 1903 started 10th May 1903, according to the information provided, the issue was logged 13/05/19, the data provided dated 13/05/19 - at that date - your Operating system was on release 1809.
  1. The May 1903 update is not in scope as causing or contributing to this issue.
  1. When the error is happening, is KSC running as well as KTS?
Your Opsys may have updated AFTER 13/5/19, if you think an update is contributing to the issue please generate a new GSI https://support.kaspersky.com/common/diagnostics/3632#block7, please select the option to include Windows Logs as well and, on this occasion, please upload the full GSI.zip folder to a cloud storage of your choice, e.g., OneDrive, GoogleDrive, MegaDrive... Please post back the link? Many thanks!
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JCT

JCT

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Sorry for taking awhile to respond. I still had the failure all last week. I rebooted the laptop last night and finally got Kaspersky to update. It only took a week. But again about 30 minutes ago, I ran a database update and it got to 100% and failed. I ran GSI w/ Windows Logs checked. Here is the link to the folder/file: https://drive.google.com/file/d/1xMgMki-SdDGAx93swixX9VXvjdQauFyZ/view?usp=sharing. Any and all help is appreciated.
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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
Hello JCT, Thank you for posting back and the information. Oftentimes with db update failures and scan failures, rebooting, even tho it sounds very simple, can help.
  1. When the db update failed was KSC(VPN)n active?
If YES:
  1. Exit, shut off KSC(VPN)
  2. Reboot
  3. When the computer is restarted, do not allow or activate KSC(VPN)
  4. Run manual upate
  5. Check if the update completes successfully?
IF KSC(VPN) is NOT active, can you select another Kaspersky update source please?
  1. Run manual upate
  2. Check if the update completes successfully?
  1. Successful - please let us know?
  2. Unsuccessful - please let us know?
Also, if the Kaspersky software was running normally, would automatic database and automatic scans be the standard setup, or, are manual procedures being used by choice, or, just while you're trying to get Kaspersky software working? Please let us know, in the interim we'll check the data you've submitted. Thanks so much!
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richbuff

richbuff

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Posted
Also, in addition to what FLOOD indicates in the post located above this post, Please tell us if you tried un and re install Kaspersky. Did that resolve the issue? If Yes and then No, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Current detailed Update report.
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