Endpoint devices stuck in waiting mode when windows is starting

[Yegane]

I am writing regarding an issue I am facing with my Kaspersky Security Center v14 installation. Some of my endpoints get stuck in a "waiting" mode while windows is starting. The affected devices show a "Please Wait" message and become unresponsive.

I have about 350 endpoints with Kaspersky Endpoint Security installed, managed by Security Center on Windows Server 2019. The problem happens on around 10% of the endpoints intermittently when running tasks across all devices.

So far I have tried:

• Unchecking "Start installation at device restart or shutdown" in the "Install required updates and fix vulnerabilities" task settings

The issue stops occurring after completely uninstalling Endpoint Security as a test on some affected devices. Uninstalling Endpoint Security resolves the waiting mode problem.

Edited September 23, 2023 by Yegane

[DonKid]

Please, open a ticket here.