Jump to content

Does Kaspersky total security not come with with unlimited KPM and KVPN?


storms

Recommended Posts

I just redeemed a Kaspersky TS key I installed it and upgraded to the plus version. After I tried to download KPM it said that I didnt have a sub active.

does KTS not come with KPM and KVPN

Link to comment
Share on other sites

Flood and Flood's wife
19 minutes ago, storms said:

I just redeemed a Kaspersky TS key I installed it and upgraded to the plus version. After I tried to download KPM it said that I didnt have a sub active.

  1. does KTS not come with KPM and KVPN

Hello @storms

Welcome!

  1. KTS comes with Premium KPM & Standard / Free VPN
  2. Upgraded KTS -> Kaspersky Plus comes with Premium KPM & Standard / Free VPN  - read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T.
  3. Make sure you sign into the KPM application with the same email address that you use to sign into your MyKaspersky account

Thank you🙏
Flood🐳+🐋

Link to comment
Share on other sites

Posted (edited)
11 minutes ago, Flood and Flood's wife said:

Hello @storms

Welcome!

  1. KTS comes with Premium KPM & Standard / Free VPN
  2. Upgraded KTS -> Kaspersky Plus comes with Premium KPM & Standard / Free VPN  - read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T.
  3. Make sure you sign into the KPM application with the same email address that you use to sign into your MyKaspersky account

Thank you🙏
Flood🐳+🐋

Hey My KPM isnt premium and I did upgrade to kaspersky plus and I did sign in with the correct email

Do you know the reason?

Edited by storms
  • Thanks 1
Link to comment
Share on other sites

Flood and Flood's wife
5 minutes ago, storms said:

Hey My KPM isnt premium and I did upgrade to kaspersky plus and I did sign in with the correct email

2.  Do you know the reason?

Hello @storms

Thank you for posting back & the information! 

  1. Since installing the Kaspersky Plus & KPM software - has the computer been shutdown, using Shutdown, not Restart & then powered on by pressing the power button? 
  2. No, contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - so they can check your subscription - on the support page - select either Email or Chat, then fill in the template as follows, explain in the problem details you had an original KTS license that you converted to Kaspersky Plus. The conversion to Kaspersky Plus has taken place ok, but the KPM Premium has not. 

image.thumb.png.33af8b5f03844d657265ac6ae2814020.png

Thank you🙏
Flood🐳+🐋

Link to comment
Share on other sites

Posted (edited)

I already Emailed them and I am waiting for a response

 

 

Edited by storms
  • Thanks 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now


×
×
  • Create New...