berryhill Posted July 18 Share Posted July 18 Quicken is able to connect with all my credit cards except Citi Visa. How do I get Kaspersky, Quicken, and Citi Visa to play well together? Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted July 19 Share Posted July 19 (edited) 4 hours ago, berryhill said: Quicken is able to connect with all my credit cards except Citi Visa. How do I get Kaspersky, Quicken, and Citi Visa to play well together? Hello @berryhill, Welcome! Not enough information! Read before you create a new topic! by Danila T. Which Kaspersky software version is installed: on Windows Taskbar *hidden icons*, right-click the Kaspersky icon, select About? Has the transfer ever worked? IF 'yes', when did it stop & what changed at / around that time? What error happens when the connection fails? Are there any errors in the Kaspersky Reports - that reflect the issue? Does the same issue exist in every supported browser: Chrome, Firefox? Does the transfer work IF SafeMoney browser is used? Are there any extensions installed in Edge - that may be blocking the connection? What happens IF Private Browsing, Allow data collection on this website - is enabled & Anti-Banner - Allow on this website - is enabled: Please post back? Thank you🙏 Flood🐳+🐋 Edited July 19 by Flood and Flood's wife spelling Link to comment Share on other sites More sharing options...
berryhill Posted August 1 Author Share Posted August 1 I solved that particular problem. I had to disable Kaspersky, reset the account in Quicken for online services, then re-enable Kaspersky. But in answer to your questions, this occurred after upgrading to 2024 Kaspersky Plus. As for browser, that is a perplexing issue. When I am accessing certain accounts, Kaspersky changes the browser, without telling me what browser it is using (and sometimes causing frustrating delays). I have one account I cannot access at all with Kaspersky operating, because it cannot be accessed through Kaspersky's "safe browser." Is there a way to turn off the browser switching without disabling Kaspersky? 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 2 Share Posted August 2 21 minutes ago, berryhill said: I solved that particular problem. I had to disable Kaspersky, reset the account in Quicken for online services, then re-enable Kaspersky. But in answer to your questions, this occurred after upgrading to 2024 Kaspersky Plus. As for browser, that is a perplexing issue. When I am accessing certain accounts, Kaspersky changes the browser, without telling me what browser it is using (and sometimes causing frustrating delays). I have one account I cannot access at all with Kaspersky operating, because it cannot be accessed through Kaspersky's "safe browser." Is there a way to turn off the browser switching without disabling Kaspersky? Hello @berryhill (a) Is there an error when this happens? IF 'yes' - what is that error? (b) What is the site name / URL, we'd like to test (to see if we can replicate the issue)? (c) How is Safe Money configured? note: "When you first open the Protected Browser, you will be prompted to copy data, settings, and plug-ins from your main browser. After completing the data migration, Kaspersky will not keep your main browser and Protected Browser synchronized." (d) To change this - it's necessary to *reset* the Safe browser: chrome://settings/resetProfileSettings?origin=userclick - read: Reset Chrome settings to default. (e) Because History is not reset in step (d), a manual reset of History is required, (f) select Time range = All time. Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
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