I am writing to report a persistent and critical issue I'm experiencing with the VPN feature included in my Kaspersky Plus subscription on my Samsung Galaxy S21 Ultra (running Android).
While I appreciate the security and features offered by Kaspersky Plus, I've encountered a significant problem when attempting to connect to certain VPN servers, most notably those located in the United States. My device successfully connects to many other servers globally, and I can confirm that the internet connection functions as expected when connected, for instance, to the UAE server.
However, despite repeated attempts, I am unable to establish a working internet connection when connecting to US servers, and several other country servers. The VPN indicates a successful connection, but there is no actual internet access. This issue is particularly concerning as I reside in Jordan and it is of utmost importance for me to be able to reliably change my IP address to the United States. This functionality is a key reason I subscribed to Kaspersky Plus, and its absence severely impacts my ability to perform essential tasks that require a US IP address.
I have ensured my Kaspersky application is up to date and have performed basic troubleshooting steps, including restarting my device and clearing the app's cache. Unfortunately, the problem persists.
I kindly request your urgent assistance in resolving this matter. A reliable connection to US VPN servers is a critical requirement for me, and I trust in Kaspersky's commitment to providing a fully functional and secure service. Your prompt attention to this issue would be greatly appreciated.
Thank you for your time and consideration.
Sincerely,
Tariq Ayyash
*****@*****.tld
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Dear Kaspersky Support Team,
I am writing to report a persistent and critical issue I'm experiencing with the VPN feature included in my Kaspersky Plus subscription on my Samsung Galaxy S21 Ultra (running Android).
While I appreciate the security and features offered by Kaspersky Plus, I've encountered a significant problem when attempting to connect to certain VPN servers, most notably those located in the United States. My device successfully connects to many other servers globally, and I can confirm that the internet connection functions as expected when connected, for instance, to the UAE server.
However, despite repeated attempts, I am unable to establish a working internet connection when connecting to US servers, and several other country servers. The VPN indicates a successful connection, but there is no actual internet access. This issue is particularly concerning as I reside in Jordan and it is of utmost importance for me to be able to reliably change my IP address to the United States. This functionality is a key reason I subscribed to Kaspersky Plus, and its absence severely impacts my ability to perform essential tasks that require a US IP address.
I have ensured my Kaspersky application is up to date and have performed basic troubleshooting steps, including restarting my device and clearing the app's cache. Unfortunately, the problem persists.
I kindly request your urgent assistance in resolving this matter. A reliable connection to US VPN servers is a critical requirement for me, and I trust in Kaspersky's commitment to providing a fully functional and secure service. Your prompt attention to this issue would be greatly appreciated.
Thank you for your time and consideration.
Sincerely,
Tariq Ayyash
*****@*****.tld