Card information error

[OmerWillms]

Friends, I will buy Kaspersky basic subscription, but when I enter my card information, it does not accept my name, this is the error I get;

Invalid cardholder name (latin characters only)

Couldn't you define the letters Ö and Ü on the site? I wrote O instead of Ö and U instead of Ü, this time the purchase did not materialise, can you help me?

[Flood and Flood's wife]

2 hours ago, OmerWillms said:

I will buy Kaspersky basic subscription, but when I enter my card information, it does not accept my name, this is the error I get;

Invalid cardholder name (latin characters only)

Couldn't you define the letters Ö and Ü on the site?

I wrote O instead of Ö and U instead of Ü, this time the purchase did not materialise, can you help me?

Hello @OmerWillms, 

Welcome!

Unfortunately, the Kaspersky Community cannot assist. 

• 👉Kaspersky has published this guide, please read & follow: What to do in case of payment issues when buying a license or subscription?

1. Make sure that you have entered the details such as bank card number, name and zip code correctly.
2. Update your payment details if your bank card has expired. For instructions, see this article.
3. If the payment was declined, try another payment method. For example, a different bank card.
4. If the payment page is displayed incorrectly, try opening it in the incognito (private browsing) mode.
5. If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you have entered some details incorrectly. Please provide the required additional information or make another order with correct details.
6. If you experience other issues, submit a request to Kaspersky Customer Service, fill in the template as follows:

Thank you🙏
Flood🐳+🐋