Billing information form does not include my country Venezuela, so It doesn't let me proceed with the purchase

[Henrri]

Billing information form does not include my country Venezuela, so It doesn't let me proceed with the purchase

[richbuff]

Welcome. I also see no Venezuela. Please contact Tech Support, link is located at top of this web page. 

[Henrri]

Thank you. I already tried it and it did not work.

[Flood and Flood's wife]

Thank you. I already tried it and it did not work.

Hello @Henrri, 

Thank you for updating us!

1. We checked with Kaspersky Technical Support Supervisor, they apologised for the trouble & confirmed the advice @richbuff provided → Venezuela is not listed. They have escalated that specific issue to Kaspersky HQ to find out if Venezuela will be added? →  We’ll update your topic when they respond. 
2. The Supervisor suggested making a purchase from the Kaspersky Brazil website & in the form address fields, manually enter (your) Venezuelan address, however, he also said, if that does not work, you may wish to contact a Kaspersky distributor from the  Venezuelan distributor list: 

   

    

    

3. For product support, again there is no Venezuela , it will be necessary to use Kaspersky Brazilian support, scroll to the lower part of the page, select from:

• Online Chat
• Email
• Phone
• Remote 

Thank you🙏

Flood🐳 +🐋