App not working on Chrome-based browser

[russewelt]

I can no longer use the Password Manager on any Chrome-based browser. It started with Chrome itself, then moved to Edge, and now on Brave.

I've already uninstalled both the antivirus and the password manager itself, but it didn't work

[Flood and Flood's wife]

On 3/17/2024 at 12:44 PM, russewelt said:

1. I can no longer use the Password Manager on any Chrome-based browser. It started with Chrome itself, then moved to Edge, and now on Brave.
2. I've already uninstalled both the antivirus and the password manager itself, but it didn't work

Hello @russewelt, 

Welcome!

1. What is the *actual* error , what is happening - all you've shown is an image of the password generator? 
2. Which OS version & build, read: How to find the version of your operating system?
3. Which KPM version, in Windows Taskbar -> hidden icons, rightclick the KPM icon, select About? 
4. Which Anti-virus *name & version* was uninstalled & reinstalled, read: How to find the name and the version number of a Kaspersky application?

Please post back? 

Thank you🙏
Flood🐳+🐋

[russewelt]

@Flood and Flood's wife

1. This image shows there is no integration between KPM extension and KPM application (See how it appears in the Firefox extension in the attached image)

2. It's version 23H2 (OS Build 22631.3374), Win11

3. KPM version 24.0.0.428 (a) /1710157841_7562 /1.1.0.2_1

4. Kaspersky Plus version 21.16.6.467(c)

[Flood and Flood's wife]

On 3/31/2024 at 11:37 PM, russewelt said:

1. Version 23H2 (OS Build 22631.3374), Win11
2. KPM version 24.0.0.428 (a) /1710157841_7562 /1.1.0.2_1
3. Kaspersky Plus version 21.16.6.467(c)
4. This image shows there is no integration between KPM extension and KPM application -> FIREFOX

Hello @russewelt, 

Thank you for the information & we're very sorry for the delay responding!

1. At the time of your response: 23H2 22631.3374 - was in preview release. 
2. At this date: 10th May 2024, KPM is now at v 24.0.0.428 / 1712576387_7582 / 1.1.0.2_1. 
3. At this date: 10th May 2024, KPM extension is at: v24.0.128.1. 
4. At this date: 10th May 2024, a new version: 21.7 has begun a *silent*, staggered, global, distribution, it may not have reached (your) computer as yet, do not worry, when it does you'll not know until it's been sitting silently in the background for 7 days / 168 hours - IF after the duration of that period, the computer has not been rebooted - the blob on Kaspersky + main GUI will turn yellow, the new version will send a notification to the K+ Notification center, another notification to Windows Notification center & the Kaspersky *icon* in Windows *hidden* icons will turn red - in essence all these notifications will tell you there's a new version & to apply it - reboot the computer. IF the computer is rebooted anytime AFTER the new version arrives & BEFORE the 7 days expires, the new version will be applied = you will not have any pre-warnings that this is happening. 
5. Moving to *now*, please advise, is the current OS still the same as it was March 31st, 2024, 23:37 = 23H2 22631.3374? 
6. Ditto for the KPM version? 
7. Ditto for K+?
8. Are Autosave & Autofill enabled? 
9. And finally - does the " no integration between KPM extension and KPM application", when using Firefox - issue persist? 

Please post back? 
Thank you🙏
Flood🐳+🐋