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I have a file(s) that the anti-virus shows as having a virus. It does not, however as a keyboard scanner app, Kasperky thinks it does. Every time the notification comes up on accessing the folder the file is in my file manager, I am unable to ignore both the notification or add it to the exclusions list. Seems to get added but the notification still comes up the next time. How do I stop the false positive notifications?

Hey, From what you’ve described, it looks like you’ve already tried pretty much everything on the Windows side (Core Isolation off, features disabled, etc.), so this is likely not something you’re missing — it’s more of a limitation or conflict. From what I understand, Kaspersky’s hardware virtualization is mainly used for Safe Money (secure browser) and the virtual keyboard, so if you don’t really use those features, you’re honestly not losing much by keeping it disabled. In fact, many users prefer keeping Windows security features like Core Isolation / Memory Integrity ON instead, since they provide broader system-level protection compared to Kaspersky’s limited virtualization use case. 👉 My suggestion: Don’t stress too much about enabling Kaspersky virtualization Keep your Windows security features optimized (even if you prefer some off for gaming) Focus on overall system stability and performance

what does virtualization do for kaspersly, it's only for the browser and on screen keyboard because I never use those anyway

Hello @ArHu, Thank you for the information! We're not sure how (yr) formatting (your) *reply* to our post - however when we try to reply to (yr) reply all that populates the text box is (yr) last entry.... odd. ****When (you) next REPLY* - select QUOTE Print-screen - press the Print Screen (PrtSc) key on the keyboard to copy the full screen, then *paste* the output to Paint OR Paint3D or any other graphics editor - save the file as .png OR ,jpg - simple graphics format, in File Explorer - select copy - against the image - come to (yr) reply here in (yr) topic, position the cursor in the text box, right-click, select *paste* from the list of options. READ: How to take a screenshot Does 'info32' mean MSINFO32? Try & get a full-screen-screen-print - it will save a lot of grief IF everyone can clearly see what you see please? In (yr) Windows UPDATES - is Get the latest updates as soon as they’re available ON OR OFF? Thank you🙏 Flood🐳+🐋

Merhabalar, age of empires 4 oyununu Steam dan satın alıp indirdim. Fakat oyun başlangıçta yükleme ekranında kalıyor ve ileri gitmiyor . Fakat Windows+ r den Kaspersky nin hizmetlerini kapatınca serverı aramaya başliyor . Nasıl son verebilirim Windows 11 CoreSinglelanguage x64 Kaspersky plus üyelik Sürüm : 21.14.5.462

Hello everyone, I am experiencing an issue when running an administration task to restart endpoints from the console. When I launch the restart task, it works correctly for some endpoints. However, certain machines do not restart at all, without any apparent error in the console. Here are some details: The task is properly deployed and visible on all targeted endpoints The machines are online and reachable The administration agent appears to be functioning correctly No explicit error messages are reported I would like to know: What could be the possible causes of this behavior? Are there specific logs to check on the endpoint side or on the server side? Are there any prerequisites or restrictions (permissions, GPO, system state, etc.) that could prevent the restart from occurring? Thank you in advance for your help and feedback.

Hi there, Since a few days, I'm not able to launch the secured navigation. I have the message "impossible to launch the secure navigation". I restart my computer a few times but the problem remains the same. Does anyone has the same issue or can help resolve this problem ? My computer is running under W11. Thanks for your feedback JD

Just got the phone again and safe kids was completely uninstalled... by a long press on a icon in the same screen the Icon there comes up a menu with "select" "Remove" "Uninstall" Press "Select" a new menu appears on the top of the screen "Uninstall" "Create folder" with that you can choose the safe kids icon and click on Uninstall.. if you are quick then you can remove the permissions.. and also the program. Here is a film from the last stage.. but can not post here so 2 photo's from the last stage where you can clearly see the remove admin writes... if you are quick enough then the program is disabled..

Hello everyone, I’d like to report a reproducible issue with Kaspersky VPN Secure Connection (App Store version 3.5.0, build 30500.79.14444486) on macOS 26.0.1 (Tahoe). The application freezes immediately upon launch and remains unresponsive until forcibly terminated. Observed behaviour After launching, the ksec_app process becomes stuck in a waiting state, as seen in macOS diagnostic reports: This means the app is attempting to connect to a non-existent or unresponsive XPC helper service (com.kaspersky.ksec.bl.resolver), resulting in a permanent hang. Technical background The App Store build registers an internal XPC service com.kaspersky.ksec.bl.resolver. On macOS 26 (Tahoe), Apple introduced persistent sandbox XPC restoration. Even if the related container or plist is deleted, launchd automatically restores the entry at next boot. Since the restored service no longer responds, the VPN UI (ksec_app) hangs on the XPC handshake stage and never completes initialisation. Workaround (confirmed functional) Quit the app completely: Remove the stuck resolver: Delete the sandbox containers: In Finder → Go → Go to Folder… → ~/Library/Containers/ Delete the folder com.kaspersky.ksec.bl.resolver manually, then empty the Trash. Relaunch the VPN. It starts and connects normally after that. (Optional: to prevent macOS from recreating the broken resolver after reboot, create an empty dummy file /Library/LaunchDaemons/com.kaspersky.ksec.bl.resolver.plist with no permissions.) Expected behaviour VPN should initialise its XPC connection dynamically on launch, without relying on persistent system registration that may be invalidated by macOS sandbox changes. Environment Component Version macOS 26.0.1 (Tahoe, build 25A362) Hardware MacBook Pro 16,1 – Intel i9 VPN 3.5.0 (App Store build) Distribution Mac App Store Reproducible Always, after restart Summary This appears to be a compatibility issue between the App Store build and macOS 26’s updated XPC sandbox behaviour. Manual cleanup and deregistration of com.kaspersky.ksec.bl.resolver restores normal functionality. Please forward this to the Mac development team for verification and patching. Best regards, M. Kurzdym, PhD (UK)

Hello everyone, I would like to report a reproducible issue with Kaspersky Password Manager (App Store version 10.3.1) on macOS 26.0.1 (Tahoe, build 25A362). The application freezes immediately upon launch, showing no UI response until forcibly terminated. Observed behaviour After launching, the process kpm_app becomes stuck waiting for a blocked XPC port: This indicates that the app is trying to connect to an unresponsive or missing XPC helper service (com.kaspersky.kpm.bl.resolver), which never responds — resulting in a total freeze. Technical background The App Store build registers an internal XPC service com.kaspersky.kpm.bl.resolver. In macOS 26 (Tahoe), Apple introduced persistent sandbox XPC restoration: even after an uninstall or container cleanup, launchd automatically recreates the service entry on reboot. When that restored service doesn’t respond, kpm_app waits indefinitely on an XPC handshake during initialisation. Workaround (confirmed functional) Quit the app completely: Remove the broken resolver service: Delete the sandbox containers: In Finder → Go → Go to Folder… → ~/Library/Containers/ Delete the folder com.kaspersky.kpm.bl.resolver manually, then empty the Trash. Relaunch Kaspersky Password Manager. The app now starts and synchronises correctly. (Optional: create an empty file /Library/LaunchDaemons/com.kaspersky.kpm.bl.resolver.plist with zero permissions to prevent macOS from resurrecting the broken helper on next boot.) Expected behaviour The application should initialise its XPC connection dynamically during launch instead of relying on a persistent launchd registration that can become invalid in new macOS sandbox environments. Environment Component Version macOS 26.0.1 (Tahoe, build 25A362) Hardware MacBook Pro 16,1 – Intel i9 Password Manager 10.3.1 (App Store build) Distribution Mac App Store Reproducible Always, especially after restart Summary This appears to be a compatibility issue between the App Store sandbox and macOS 26’s updated XPC system. Removing or resetting the com.kaspersky.kpm.bl.resolver endpoint resolves the problem entirely. Please forward this to the macOS development team for validation and patching in the next release. Best regards, M. Kurzdym, PhD (UK)

I'm trying to recover my keyboard, mouse, speakers, which aren't working after uninstalling kapersky. So i booted with kapersky rescue tool. But the tools option is just not showing I'm running windows 11 Please help, I've spent hours and hours on this with no luck this is 2024 kapersky rescue tool, the 2018 version was showing black screen on my laptop

Just a quick check: Could you please take a look at the ‘UpdateHostsFile’ task? Does a script run here? Unfortunately, I don't have Windows 11 available right now to verify this. I'm sure @harlan4096 can help with this... ... and then continue with the KRD.

Problem solved ! turned out it was badUSB attack prevention instead of device control, we've to authorize our keyboard for remote access via iDRAC

Hi Berny, Thanks for your quick response. Did run AdwCleaner but the log file is a bit empty ( just shows the pre installed Dell software and registry settings). The screen dump is a bit more useful.

I found myself without a working keyboard or mouse after installing Kaspersky Free. LUCKILY, the mouse worked when I unplugged it since it's wired and wireless. I scoured the internet for a solution to my problem and quickly learned that has been an issue with Kaspersky since as early as 2016!? I saw that while keyboard input seemed, blocked, I was still able to communicate between PC and keyboard adjusting volume and opening calculator, for example. Moving forward, I tried uninstalling the devices multiple times and reinstalling them (after system restart), I tried modifying the registry, I tried running several different scans... ZERO luck. Then I thought, "Maybe disable Kaspersky?" Still nothing. I uninstalled, restarted, nothing. Windows troubleshoot was unable to fix my "driver error". I caved and called Kaspersky - this seemed promising since the rep sounded friendly! Alas, they told me the problem was not due to Kaspersky (I KNOW it was since that was the only significant change I made to my system), they could not help me and that I might need to contact Microsoft (ROFL, no)... Solution: Hold the shift key and restart the PC. Select a restore point from before installing Kaspersky. Wait about 10 minutes (will vary by system). Thanks for nothing, rep! ZERO effort. I hope you are shown this and not reprimanded, but at least LEARN to apply yourself to help customers. Call Ref #: 14316475

Hello, Since two days ago I have seen that I can not start up the Battle.net application when Kaspersky is enabled. This has happened to other programs before, so I would usually add Battle.net to "Specify Trusted Applications" but this is where the second part of the issue happens. When I add the Battle.net launcher to the list, my Kaspersky would immediately crash. I have sent in a crash report when it happened, but I doubt that would help me with my immediate issue. I have run Windows update, Networking driver check and Kaspersky update but none have seemed to help. Could you please advise on what I can do to mitigate either part of this issue? Thank you.

Hi everyone, I have a physical disability which means I have to use an xbox adaptive controller with software called JoyXOff to convert the inputs to Mouse and Keyboard. Unfortunately when I need to change settings for Kaspersky or create exclusions, I am unable to click on these popups to confirm. This then means my carer has to plug in a mouse every time to confirm. I have tried adding the relevant files and folders to the "Allow interaction with the Kaspersky Anti-Virus interface" setting in specify trusted applications but unfortunately it still does not work. Any help would be appreciated as I would like to keep using this software!

How hard is it to give us an option to disable that very annoying popup? Your users have been suffering for years and have been asking for a way to get rid of the secure keyboard input popup while still having the feature ENABLED and working in the background, but things are the same even with your latest editions (Kaspersky Plus). I think whoever thought it was a smart idea to remind the user about it every single time shouldn't have the power to manage and develop your software. Im a paying customer since 2006 and I had to turn off this feature and live without it whenever it came out (it's definitely been 5+ years). I just moved to a new computer and I've been configuring my settings and guess I will still need to disable it and live without that feature for many years to come...

Hello @Luisfca, Welcome! Irrespective of how frustrated (you) are by a particular Kaspersky feature, there's no need to use abusive language - even in *abbreviated* form - no-one in the Community has OR will speak to (you) in that manner. If one wishes to be informed, there are relevant *existing* topics & those topics are easy to find, for others, such as (yourself), read: How to configure the display of the On-Screen Keyboard icon - specifically: *Show quick launch icon in data entry fields*. Thank you🙏 Flood🐳+🐋

Dear Community We have a requirements on Kaspersky Embedded System Security for Windows When Application Control policy is applied: -- Group policy access should be denied -- Power-shell disable / no one can access power-shell. -- Registry & Control Panel access denied -- Portable application block *Please share the extension list which will be blocked by KESS (like, .exe, .bat etc) When Device Control policy is applied: Block all USB drive except keyboard & mouse & SATA drive except preinstalled HDD & DVD (if any). We want to know are these requirements can be complied by KESS and if complied how can we do that , how can we do the configuration any support articles available. Regards Ahnaf Tahmeed

this is the instruction they told me. "Please follow the instructions below for a probable solution regarding your Safe Money issue. 1. Please try changing default browser for Safe Money to a different one and see if the issue persists. Open your Kaspersky Plus app > Privacy > Safe Money settings (click the cogwheel) > look for the "Additional" section" and change the browser > Save. 2. Delete Safe Money browser profile folder and start Safe Money again to create a new folder/profile. Press the Win key + R on your keyboard > type %programdata% and click OK > Kaspersk Lab > delete SafeBrowser > then run a protected browser again. Please note that this will delete your Safe Money list of website entries." ------then i tried to open a website in protected and this end up not working. and i shut down the computer. Again, i received an email the next day, which is today (this is the emailed instruction) "Thank you for your response and for providing those updates. We apologize for any inconvenience caused. I have checked the provided GSI report, but I can't find anything peculiar in it. Before we can propose solution or a workaround to the issue you are experiencing, we would need your assistance to share some additional data for further analysis. 1. Open the main Kaspersky application window. 2. Click Customer Service icon in the lower part of the window. This opens the Customer Service window. 3. Click the Support Tools link to open the Support Tools window. 4. Use the toggle switch to Enable application tracing. To save the changes, click the Save button. 5. Reboot the computer. 6. Proceed to reproduce the issue once the computer is back on. 7. Open the main Kaspersky application window. 8. Click Customer Service icon in the lower part of the window. This opens the Customer Service window. 9. Click the Support Tools link to open the Support Tools window. 10. Use the toggle switch to Disable application tracing. To save the changes, click the Save button. 11. In the Support Tools Window, Click on Create Report. 12. Uncheck Operating System Information 13. Click on Save report on your computer 14. Enter the File Name Traces, save the archive in a location you will remember and click Save. 15. Please send us this Traces archive. today I open the computer, read this email, then i followed 1-5. after that i tried to open a website in protected mode so that it will trace my activity (I think) then it opened successfully in protected mode. tried another website and still opening in protected mode. this is my thought to this. maybe last night when I followed the first two instructions after trying the "safe money" which turned out not working and after i shut it (my thought) something was cleared without knowing. then when i received an email today and followed the instructions then when i tried "safe money" again it successfully opened.

All I've got are old personal archives from my findings and this onde show is from KS 21.22 but still the unsolved mystery with scans not being saved and registered were acting defective for over two years. (Files are to big to post here) Back in 2024 in attempt to fix a common bug found by others where quick mouse virus scan prompt was not working. The instrunction was to repair or uninstal Kaspersky Standard. Doing that, It did solve this particular problem but my unknow bug remained unresolved. I've managed to survive with annoying bug for months untill KS 21.24 came, making all scans to disappear uppon finishing. So after all the embarassment spend trying understand why this curse never got resolved. I've ended up again in completely uninstal KS and downloading from MY KASPERSKY service account this layest version. Doing that, I've ran the background scan while installing and followed the progression till the end. The scan saved on reports page and I've began to execute many viruses scans to check If they were being saved, and not disappear. After four days putting to test, there have bem registered more than 23x viruses scans and they were all saved at last. Finally! 🙏 I've running now a Full scan like I usually do every week and I Hope Kaspersky co. start managing their updates with more caution and *don't* push newer version anytime soon.

Hi, After installing Kaspersky I used quick scan after it my pc went black for 2/3 mins. Idk exactly. After that my pc restarted, but my mouse cursor disappeared even tho my mouse is on and same with my keyboard they both have rgb so I know that they are on, but aren't working. I can press any button, but it's not going to work. My mouse is Model O and the keyboard is Genesis Thor 150 After I saw this problem I thought maybe taking mouse usb and keyboards wire and putting them in would work, but nothing. Now I don't know what to do because I can't do anything I have another office mouse with a wire I put it in and still nothing the cursor just won't appear. I downloaded the best version of Kaspersky free trial please help me

https://forum.kaspersky.com/search/?&q=активация linux&type=forums_topic&quick=1&nodes=160&search_and_or=or&sortby=relevancy

Thanks for reply. Is it safe ? I've been playing these games with Kaspersky running for months now and never had a problem until yesterday when a Quick Scan suddenly detected it. Quick scan only detects when I run the game. After closing the game, quick scan cannot detect. I did a full scan and it said there was nothing wrong with my PC. Do I need to send a report to Kaspersky support?