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Hello, This is a solution from Special_K on the french topic : The application categories are defined via the Kaspersky Security Network, regardless of their origin: https://help.kaspersky.com/KESMob/10SP4MR3/fr-FR/111293.htm In your scenario, blocking the "Games" category via the Application Control module should prevent the launch of a game from the Galaxy Store. In the event that an application is not listed within a given category, I invite you to submit a request to our Technical Support: https://companyaccount.kaspersky.com

ello @releone, I must say, your English is much better than my Italian😉 , allow me to reply in English please - the fan on my laptop is dying, I'm doing all my work in 15 minute bursts. ➡ You have version 20.0.14.1085, bravo👏 How to find Kaspersky software name, version & patch, there’s several methods: [a] Open KIS, select 🎧Headset🎧 bottom left hand corner of application = Support window, shows: Operating system name, version & build, Database release date & time, KIS version & patch(x). [b] Windows Taskbar, hover 🐀mouse🐀over the Kaspersky shield, a tiny popup window displays: Kaspersky software name, version, patch(x), Databases release date & time. [c] Windows Taskbar, right click Kaspersky shield, select About, popup window shows Kaspersky software name, version & patch(x). [d] To revert to red & black shield, open [c] About window, on the ⌨ keyboard⌨ type keys: IDDQD Reboot the computer to apply the change. [e] USB scan, Esamina solo la root. Scan root folder only. This is entirely personal choice, it also depends on the backup size, time to run the scan, and if you're confident the contents of the drive (other than root) are completely clean. I've lost count of the times people I've helped say: "I lent my USB to a friend, he/she gave it back, now my computer is full of ransomware, malware, etc., etc.” (imo), if you do not know how “healthy” the contents of the USB are, first, always, do a Full scan, once you are 100% confident, any followup scans can be selecetd according to your requirements. Another ‘tip”, in all Kaspersky software applications, every window has a ❔ in the top right hand corner of the screen, (see image above ❔ circled red), selecting any ❔ will open a browser to a Kaspersky "Help" document, specific to the application screen. Please post back if there’s anything more I can do to help? Thank you🙏

Thank you for that info! In that case please provide us with KES traces collected during update. To do so please start KES traces and then launch update task. Please make sure that *HST* file is created. Please provide us with full set of trace files.

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Please see: Detections checklist

Hello @FLOOD , Thank you for your help, thankfully techinal support still trying to solve it and I am glad they are really trying :) I will share GSI files here any idea is welcomed as it can be something too small, like a command it is keep Rolling, I don’t know much about scripting so anything may small for you, may important detail for me missing. -A little detail just a little when that thing forces my pc to close, even pc closed it keeps working for a while, after few times doing that I got mad and closed it from the button when I turned back on, Windows started repairing itself- Well the thing is I tried the methods written at down -tried video capturing but however it endup not geting saved -Reseting computer and keeping files doesn’t solve -It is not from macro programs -It happened even when opera isn’t installed -It is not like emergency shutdown when cpu or gpu heat up -it is more like timed program things I think, it is looking like one of them because it is forcing pc to shutdown I see the “shutting down” letter on screen also it doesn’t let me write anything like i can’t do “shutdown -a” it lock my keyboard somehow

Hello @Nikiangel, ⚠ Regarding "why it is grey, why it doesn’t show how many things it blocked on the site, and why it doesn’t show the options private browsing, anti banner, onscreen keyboard when clicked", Kaspersky Protection Extension (KPE) is not working⚠ 🅰For KPE, there should never be multiple extensions/addons. 🅱 Is there a reason you're using KIS19? Your Topic is similar to Ladybeetle’s except, (for you), KPE is not working in multiple browsers, (imo), the best way to resolve this is as follows: 1Windows: C:\Windows\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. C:\Users\YOURNAME\AppData\Local\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. 2Chrome C:\Users\YOURNAME\AppData\Local\Google\Chrome\User Data\ copy folder Default to the Desktop. chrome://settings/reset run Chrome Reset & Cleanup - allow it to complete. Close Chrome, do not reopen atm. Windows, Programs & Features, uninstall Chrome. 3KIS - 1 Tools, Clean & Optimize, run Privacy Wizard, select all recommended and strongly recommended actions - allow the Privacy Wizard to complete. Windows, Programs & Features, uninstall KIS, save License information only Shutdown computer using full Shutdown, not Restart. Restart computer, login 4 KIS - 2 Download new KIS, apart from using a browser to download KIS do not have any browsers open atm. Install & configure KIS. Run KIS manual Database update - allow it to complete. Run KIS manual Full scan - allow it to complete. Open Chrome brower, check KPE version & colour? Open IE browser, check KPE version & colour? ❓ If Chrome / IE KPE grey problem persists😥 , let me know please? ❔ If Chrome/IE problem resolves👍, please let me know? Alternative to the above, if KIS is licensed, you may wish to contact Kaspersky Techical Support, the Support team will request a GSI & Windows Logs, images, full history & may request Traces run as the issue is replicated, they will guide you with the necessary steps. After the issue is logged you’ll receive an automated email with an INC+12digit reference number, you may continue to communicate with the Kaspersky Technical Team via reply email or by updating the INC in your MyKaspersky account. Thank you🙏

Maybe...and that’s one big MAYBE, what’s happening is that version 30 ?!? coming with Kaspersky internet security 20 ?!?, as for IE it’s the same gray Kaspersky shield gives these details: Name: Kaspersky Protection Publisher: Kaspersky Lab Type: Browser Helper Object Architecture: 32-bit and 64-bit Version: 30.253.92.0 File date: ‎Today, ‎January ‎8, ‎2020, ‏‎2 hours ago Date last accessed: ‎Today, ‎January ‎8, ‎2020, ‏‎2 minutes ago Class ID: Use count: 3 Block count: 1 File: ie_plugin.dll Folder: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 20.0\x64\ieext However, why it is grey, why it doesn’t show how many things it blocked on the site, and why it doesn’t show the options private browsing, anti banner, onscreen keyboard when clicked, remains a mystery for me, and most likely for most of your customers. And another update from me, removed from chrome the version 30 and version 4...and disabled version 20. It seems I get the same functionality and protection like if the plugin is enabled (at least the banners and spam advertisements are missing, compared to another PC without Kaspersky) I can personally call it a good functionality, probably provided by KIS itself, but then do we need Kaspersky Protection plugin at all? You should agree it’s a mess.

Berny, thx for the quick reply, while I share your concerns about face unlock I also like to have a choice to take this risk or not. Is fingerprint unlock supported for the password manager? Stephan

Bonjour, Malgré avoir mis les mains dans le cambouis, je n’arrive pas à trouver la commande me permettant de réactiver le lancement auto des périphériques tels les clés USB ou les DDE. Merci pour vos informations. PM Hello, Despite having put my hands in the grease, I can not find the command allowing me to reactivate the auto launch of devices such as USB keys or DDE. Thank you for your information. PM

Windows 10.0.18362 Build 18362 KPM version 9.0.2.1445 (g) / 1576742241_6376 / 1.0.363.0-0.8.3.0_1 KPM Chrome extension version 5.0.0.39 Chrome version 79.0.3945.88 (Official Build) (64-bit) My Kaspersky suite includes Safe Money which, when a banking/credit card site is accessed in Chrome, will instead launch the website in a separate Chrome “protected browser”. The protected browser is a separate browser operating mode designed to protect data. It is different from an incognito browser. Image of regular chrome browser with PM icon for Username and Password, followed by protected browser with neither: Kaspersky Internet Security version 20.0.14085(g). I don’t know how to get the version #s, etc. for any of the below components. The KPM is the free one.

Hello @Mark X Williams, Welcome! Please tell us: 1Operating system version & build? 2KPM version & patch(x)? x=letter 3KPM extension version? 4Chrome version? 5 I’m a little unclear, regarding “launch a protected browser from Chrome”, is that a Chrome Incognito browser? 6 May I have an image of the issue please? 7 Is any other Kaspersky software installed? If “yes”, please tell us product name, version & patch? 8 Is KPM licensed or free? Please let me know? Thank you🙏 Resources: System requirements for Kaspersky Password Manager for Windows How to add the Kaspersky Password Manager extension to Google Chrome on a Windows PC How to install the Kaspersky Password Manager extension in Protected Browser mode

I’ve just loaded the Password Manager to my desktop. I added the PM extension to Chrome, and it seems to work fine there. But when I launch a protected browser from Chrome, PM doesn’t work in the protected browser. I checked the extensions in the protected browser and there is none for PM. Anyone know how to add PM to the protected browser?

Well, I have been running some different tests with that eml file, and these are my conclusions: 1.- In FileAV module set to default Recommended or in Security Level set to High , it seems the file will not be detected on extracting or on access it (for example opening to the folder where is located), unless You open it with a mail client application. 2.- If You try to send it via a browser, the file will be detected (WebAV module in Default/Recommended Security Level). 3.- If You try to send it via an email client, for example via SMTP also the file is detected (MailAV module in Default/Recommended Security Level). 4.- If You run manual on demand scan/Selective Scan over the file (Security Level set to High), it will be also detected. Since this kind of file will remain harmless unless You open or send it, I am enough satisfied with Kaspersky's behaviour… so my suggestion is to set Selective, Quick and Full Scan settings to High Level, and keep in Recommended the resident modules FileAV, WebAV and MailAV. That file is already detected by Kaspersky, so no need to do extra working sending it to Kaspersky VirusDesk:

Good day, @Pipspur! You can also install the 2019 version, there the virtual keyboard should be in black https://support.kaspersky.com/15101#block1

Hallo, erst mal wünsche ich ein gutes neues Jahr, vielen Dank für die prompte Bereitschaft zur Hilfe. Scan hat dieses Ergebnis geliefert: # ------------------------------- # Malwarebytes AdwCleaner 8.0.1.0 # ------------------------------- # Build: 12-17-2019 # Database: 2020-01-02.2 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 01-03-2020 # Duration: 00:00:16 # OS: Windows 10 Home # Scanned: 34757 # Detected: 33 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** PUP.Optional.Booking C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Booking.com.lnk PUP.Optional.Chip C:\Users\jomai\Desktop\..\Downloads\AOMEI BACKUPPER - CHIP-INSTALLER.EXE PUP.Optional.Chip C:\Users\jomai\Desktop\..\Downloads\MYPHONEEXPLORER - CHIP-INSTALLER.EXE PUP.Optional.WiperSoft C:\Users\jomai\Downloads\WIPERSOFT-INSTALLER.EXE ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\ Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartBridge Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\ Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\Users\jomai\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPSureConnect Folder C:\Program Files (x86)\HP INC\HP SURE CONNECT Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPTouchpointAnalyticsClient Folder C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT Preinstalled.HPTouchpointAnalyticsClient Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangent wildgames Master Uninstall Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-freegames Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-genres Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-main ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

Mac Book Pro 13” Early 2011 Mac OS High Sierra 10.13.6 KIS 20.0.0.82a.b FaceTime Version 4.9 (3080) Installed by default as part of the os. If the camera is blocked from the KIS privacy page and then FaceTime is opened the following: Attachment 1 If the Face Time App is then shut down, and the camera unblocked from the KIS privacy page: Attachment 2 Note in respect of Attachment 1 there is also a KIS banner that pops out from screen right saying the camera is blocked, i just wasn't quick enough to capture it in the screen shot. Additionally, if the camera is enabled and then disabled with FaceTime still active, the camera continues to work, but on the next opening of FaceTime it is again blocked. Moderation Edit : Screenshots with private/friends contact details removed. Please don’t share private information on this public Forum.

On-Screen keyboard is white how to I change it back to Black

Windows 10 Pro, V 1909, Build 18363.535 Latest update Child only has a profile on one machine No, there is no “error”, instead I am returned to the login screen without explanation. However, there are various status message that flash past. They go too quick to read properly. I believe I see obtaining authentication token, then redirecting… I could be mistaken, it goes so far. Latest version of the entire suite, including password manager, safe browsing, but not VPN. Premium. What do you mean authenticated account? It has *authentication*, that is what is failing. It does not appear to use an OAuth 2 solution, such as Google Account login. It has its own authentication solution that is specific to Mojang; e.g. cannot use MS Password. As the account is new, it’s never been tested before. Essentially, I cannot answer this question meaningfully. It may be an old issue, but the account is new, so I only just tried it. Do you mean in Kaspersky, or in Mojang? I don’t believe Mojang apply any age limits to Minecraft. It is a child under 13 in KSK.

As title says. KPM does not launch at all on Microsoft Edge 44.18362.449.0

Thank you very much for trying to help, but I do not need it all. KPM is now set on a virtual machine and pick from there needed me the file. The most simple and quick solution. . .

Hi, Nikolay It’s done the upgrade, keyboard it’s come back to working but traking pad stop work. If i plug in a USB Mouse, it’s showing the pointer mouse. Thank you!

Hi Flood, Sorry about delayed response! It is the crazy season! I hope you had a great Christmas! Thank you for you assistance. Things are back to normal now and I have the 30.147.100.0, extension with easy access to the on screen keyboard. How KPE 2016 got installed: I deleted the new KPE version before upgrading, when it installed automatically, completely out of the blue which left me with 2 KPE’s! If I had deleted the old version I would have been ok! After the upgrade to 2020 I did not have an extension at all so I searched the google webstore, but nothing legit came up, so I searched Kaspersky support. I found the link to the 2016 extension, not realizing it was the wrong one. When I realized it was wrong I continued searching for the most recent extension but could not find it. So I ended up here! Hope that explains it Flood! Cheers LadyBeetle

Last night (it’s Eastern Time here) I uninstalled then installed KIS20. Taking me from 1088(k) to 1085(g). Doing so I bypassed the prompt to eliminate MB - leaving prompt with an unchecked box (as directed). Then went through the ‘Tools’ performing all maintenace items. Nothing was a show stopper. Then a Quick Scan followed by a Full Scan. Reports had no threats. (reference FLOOD above): 1> MSEdge and now Chrome. 2> They were yesterday but will go back and verify. When I did re-install I indicated to keep previous settings. I hope they were. 3> Yes. MSEdge still cannot allow me to login to AOL Email. Chrome does allow me. I’ll use Chrome - until all h*** breaks loose again. 4> I reset MSEdge last night. Chrome was just installed after all KIS20 scans were completed. Chrome is still holding in this am. MBAM conflicts - not sure what you are saying except I believe it was MB that directed me to ‘uncheck’ the option to eliminate what I believe was MB version 3.0 I noticed what is loaded is MB 4.0. Nevertheless I believe it was MB noted Kaspersky and MB had a current compatibility issue.

Hello. Try hold the Option (ALT) key on your keyboard during computer loading. And select KRD boot.

Dear mastropizza, i am sorry but Upgrading the Agent without Permission from my Supervisor is no Option, especially when the other Computers are not affected by this Trouble. I am Managing the Agent via KSC 10 and this works fine too. Licenses are available too. But nontheless thank you for your quick Reply :) Regards Morgan